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“Great views, otherwise disappointing”
Review of Swissotel Chicago

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Swissotel Chicago
Ranked #58 of 189 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Chicago, Illinois
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Great views, otherwise disappointing”
Reviewed June 5, 2005

We stayed at Swissotel over Memorial Day Weekend. While our lakeview room was spectacular (overlooking the Chicago River where it meets Lake Michigan and Navy Pier) I was very disappointed with the room and the service at this hotel. Furniture in room was beat up, a handle missing from a dresser drawer, a picture in the bathroom with mold growing on the mat inside the frame, desk phone not working...I could go on, but those were some of the problems we encountered. I also hated that there were no fitted sheets - woke up each morning sleeping right on the mattress as the sheets had come loose. As for service issues, the concierge gave us erroneous info about the Navy Pier trolley; the maid failed to replace toiletries and towels, despite a $3 tip that had been left (I normally tip $1-2 per day and wait until the day we leave to tip the maid, but I decided to try something different this time since we were at a 4* hotel.) We had a voucher for a breakfast buffet that included tax & gratuity, but still left a $5 tip for the waiter; when we returned the next day, he put us in the back of the restaurant and pretty much forgot about us; we removed our own dirty dishes and I finally got a refill on my coffee after asking another waiter (while our waiter doted on a party of 8 without vouchers that was seated after us - they were immediately greeted with a thermal carafe of coffee while my cup sat empty....) Needless to say, we didn't tip him the second day. I should note that we had booked a "bed & breakfast" special that had been promoted on Travelzoo - while the value was very good for a downtown hotel especially given the added breakfast, I didn't feel like I truly experienced a 4* hotel (despite my best efforts to be an appreciative guest.) Yes, the room view was teriffic, but I paid extra for a lake view room. I would probably stay here again if I found a similar deal. All in all, I feel like this hotel has 4* potential, but is probably in need of a renovation and some intense customer service training for its staff. I honestly expected more from a hotel of this caliber (and left wondering if I had been treated differently because of the price I paid.)

  • Stayed May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank lindabobhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Seward, Nebraska
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed May 31, 2005

Stayed at Swissotel for Memorial Day weekend and couldn't have enjoyed it more! Without question, the main draw is a fantastic view of the river and lake. Had a north corner deluxe room with a view of Wrigley Building and Michigan Avenue out one side and a panorama of the lakefront from Navy Pier to the Chicago River and Lake Shore Drive on the other, including the bathroom windows. There is no better view in Chicago!

Staff was courteous without being "over the top" and was responsive to all requests. Lack of a room safe was noted, but safe deposit boxes at front desk are easy to use.

The only negative would be that beds are sufficient but not exceptional. If you're looking for beds like the W or Westin, Swissotel doesn't have it. Then again, the rooms are much larger and the view more than makes up for it.

Good location with an easy walk to Michigan Ave and an El stop about 5 blocks away. You can't go wrong here!

  • Stayed May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank SewardLawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, Illinois
Level Contributor
87 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed May 30, 2005

The best service!!! The staff here was incredible. You never had to lift a finger. The room was huge as hotel rooms go. The view was phenomenal. Location great. What a great weekend. We did stop for a drink at the Palm Restaurant and unfortunately, it closes at 11 p.m. Too bad!!! The Lobby Lounge is open later but drinks costs twice as much as the bar at the Palm.

Helpful?
8 Thank Shannon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed May 16, 2005

We stayed in the Swissotel for a weekend getaway and loved the experience. We had a standard room which was larger than I expected. There was a comfortable lounge chair and desk with two chairs which could double as a small dining table. The bath was marble with both a shower and a tub. The view from our room was fantastic. We could see all the way down Lake Shore drive to the Aquarium.

The staff was very friendly and helpful. One nice feature is the lounge bar which also functions as a small coffee bar.

A great experience.

  • Stayed May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank beau_art
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
114 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed May 12, 2005

We have been for the first time in Chicago and stayed in the Swissotel for five nights,a wonderful place.Room was on the 29th floor,absolutely clean and nice and a breathtaking lakeview.Breakfast perfect and service really good.People were always helpful.It's a little bit far from Magnificent mile and the loop,but in front of the hotel there are buses (number6)waiting there next turn,not a real bus stop,but drivers are frindly and you can get on the bus.Next time going to Chicago we will again stay in the Swissotel.

  • Stayed May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank GerhardLink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naperville, IL.
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 1, 2005

My husband and I just stayed at the Swissotel for the first time April 29th 2005 for 1 night. Beautiful hotel with great service and location. We live in the suburbs and drove to the city for our stay. Parking is expensive at $34.00 per night..that would'nt have been so bad but after leaving the hotel and driving a short distance we realized our full tank of gas had been
siphoned. We called the hotel and learned that anyone can get into the parking garage...that there isnt an attendent on duty. They took some information from us but we never got the feeling that anything was going to be done as far as compensation. Beware if you park your car there.

  • Stayed April 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Tina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Level Contributor
52 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 303 helpful votes
Reviewed April 27, 2005

Stayed here on business a few nights and really liked it. Very attractive, classy and comfortable hotel that's got an element of sexy and sharp. Public spaces are very nice, with an open area bar in the front lobby and nice sitting areas. Rooms are lovely as well, with handsome fixtures and furniture, a terrific desk work space and comfortable bed. Bathroom amenities and fixtures are sleek and attractive as well. Best of all, the hotel has breathtaking views of the city and the water - both the river and the lake. If you're working in the area, it's the best choice for that part of town, and I prefer it to the nearby Hyatt and Monaco.

  • Stayed April 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank wise2374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swissotel Chicago

Property: Swissotel Chicago
Address: 323 E Wacker Dr, Chicago, IL 60601-5282
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Chicago
#20 Spa Hotel in Chicago
#36 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Official Description (provided by the hotel):
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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