I don't understand the bad reviews??? I've been staying at this hotel for years while attending an annual conference in Chicago and have never had a bad experience. I didn't find it noisy (although, I did grow up in NYC) and if you join the Swiss Club (at no charge) you get free WiFi and use of the health club. My room was clean and the bed was comfy. I did notice this time that they removed the mini-bars from the room but did leave the refridgerators (which I prefer to have for my own purchased beverages) and now offer a small convenience store in the lobby which was not "over the top" expensive. I did upgrade to a corner suite for $60/night and had an amazing view of both the city and the lake (Navy Pier). The staff is always pleasant (as I'm sure you'd have to be with the many pushy European guests) and the only complaint I had was my hair dryer wasn't very hot but they brought me another one. This hotel is in walking distance to Millennium Park, Michigan Avenue, Navy Pier and many restaurants (as long as the weather cooperates!). The Palm Restaurant on the premises is fabulous...and the health club is pretty decent for a hotel.
Just not sure why so many negative reviews on Trip Advisor???
- Official Description (provided by the hotel):
- Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more less
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- Also Known As:
- Swissotel Chicago Hotel Chicago
- Swissotel Hotel Chicago
- Chicago Swissotel Hotel