We stayed four nights at the hotel. A few things really annoyed me. The cost of WiFi is a minimum of $14.95 per day. When asked if we wanted to upgrade to a bigger room and have the WiFi fee waived, we agreed. For about $50.00 extra per night we ended up with a room with really no view - we looked right into an office building and a condo block. If you stood at the edge of a window, you could see the river and, on the other side, the lake. It was necessary to close all the drapes to have privacy at night.
I discovered a black dirty travel sock at the back of the closet. I just left it there and hope that someone cleans the room and removes it. There was dirt on the carpet - a piece of black fluff - that was there the first day and still there when we left. I guess the vacuum didn't work. There was mould in the bathroom. It looked like water damage from the room above so the ceiling was starting to grow mould. The glass topped end tables were not cleaned with a spray as I had put a greasy hand on the table, left my finger prints, and they were still there two days later. We had trouble getting the coffee maker to work - it was really simple once you understood that the blinking blue light meant you had to press the button - right away. Maybe some more instructions. The clock radio was the same issue - we could not figure a way to set the clock to the right time. I guess a previous guest had had the same issue. We had to ask on the first day and the second day for someone to set the clock properly. Although the first lobby service person took a note of our room, he must have tossed the paper as soon as we left the building. To figure out the time we had to deduct 1 hour and 12 minutes from what was on display. ARG!!!
On the positive side - most of the staff were very friendly (beside the guy at the Bell Service desk), (the young woman with long straight brown hair is the one to find at the lobby desk - she was terrific) the location was great for getting around and the WiFi worked all the time. I would not upgrade without seeing the room first. You might end up in the back corner and look into offices and condos. The bed, for me was wonderful and for my husband too soft. I was happy to note that you could really change the temperature in the room. At night we like it very cool and we got the room to below 70 with no problem.
- Official Description (provided by the hotel):
- Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more less
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- Also Known As:
- Swissotel Chicago Hotel Chicago
- Swissotel Hotel Chicago
- Chicago Swissotel Hotel