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“Long weekend”
Review of Swissotel Chicago

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Swissotel Chicago
Ranked #63 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Johnston
2 reviews
“Long weekend”
Reviewed August 29, 2013

Our experience with our first Swissotel stay was great. It is a beautiful hotel and the location on the Chicago River was perfect for walking to most of our destinations. We got a special on the room rate which made it practical to stay here. I was really disappointed to find that parking was $60 per day. That's a European touch I could do without!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Jonathan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas B, Other at Swissotel Chicago, responded to this review, September 12, 2013
Jonathan,

Thank you for your review. I'm delighted to know your first experience with Swissôtel was enjoyable. I hope you keep us in mind the next time you visit Chicago!

Best,
Andreas Brandl, Director of Front Office
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,066 reviews from our community

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Rating summary
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  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (713)
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Dearborn
1 review
Reviewed August 29, 2013

The last few times I have visited Chicago for a weekend trip, I have stayed at the Swissotel in Chicago. The hotel is very nice and well maintained. The staff is always very friendly and helpful. They have even upgraded my room the last two times! I will definitely stay there on my next visit.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Nicholas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas B, Other at Swissotel Chicago, responded to this review, September 12, 2013
Nicholas, thank you for thinking of us whenever you're planning a trip to Chicago. I'll be sure to let the staff know you appreciate their friendly and helpful service. Looking forward to your next stay with us!

Best,
Andreas Brandl, Director of Front Office
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 6 Contributor
140 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 29, 2013

We were made welcome from the moment we stepped out of our taxi. We had arrived earlier than the check in time but the staff there put us in a room straight away. Our room was so more than what we expected. The view was gorgeous, we looked down onto the river and Lake, the room was extremely spacious and well furnished and very comfortable and clean. We had all that we needed. The room was expensive but the worth it. We will come back to this hotel should we revist Chicago! The room service is very expensive though and we had so much trouble with the payed movies it was very disappointing, they told us they had workers trying to fix it but two different nights both our brought movies failed before the ending, although they gladly reinburst the money on both of them.

Room Tip: Ask for a river view if you can afford it.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ozchick5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas B, Other at Swissotel Chicago, responded to this review, September 12, 2013
I'm honored to know you had a wonderful experience from the moment you stepped out of your taxi. It was a pleasure hosting you, and I look forward to your next trip to Chicago.

Best,
Andreas Brandl, Director of Front Office
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland
1 review
Reviewed August 27, 2013

We upgraded our room to suite definability worth it. View was astounding. Concierge was outstanding. Great ideas thar perfectly met our needs
Housekeeping was inconsistent. Fitness center great. Pool area might work for kids but not worth a revisit

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Randy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed August 27, 2013

This is a nice place to stay in a terrific central location. I was traveling on my own with kids and we had a lovely time. The front desk staff were wonderful, especially Erica who really went above and beyond to make sure we had a pleasant trip. The room was comfortable and I loved having a refrigerator. View of Lake Michigan from our window was also nice.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Ila O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas B, Other at Swissotel Chicago, responded to this review, September 5, 2013
Thank you Ila! I'm glad to know you and your children enjoyed your stay with us. I'll be sure to let Erica know you appreciated her wonderful service. All of us try to go above and beyond to make sure our guests have everything they need.

Take care,
Andreas Brandl, Director of Front Office
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Lafayette
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 25, 2013

I really enjoyed my stay at Swissotel. The room and bathroom were all clean and comfortable. The staff were friendly and helpful. Most Chicago hotels in this area can be expensive, but I felt that this hotel was definitely worth the price. Our room also had a great view of Navy Pier. I will most likely stay here the next time I visit Chicago.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
1 Thank Kristen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas B, Other at Swissotel Chicago, responded to this review, August 27, 2013
Thank you Kristen! Knowing that you would definitely stay with us again is the best compliment. I'll be sure to let the staff know you appreciated their friendly and helpful service. Hope you get a chance to visit Chicago again soon!

All the best,
Andreas Brandl, Director of Front Office
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 24, 2013

We we re suppose to receive 2 free drinks, we did not, to use the pool was an extra 15.00 complimentary breakfast was 27.00 a person needless to say all wegot for the money I paid for that room was a view!! Nothing else

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
1 Thank daydremebeleaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas B, Other at Swissotel Chicago, responded to this review, August 27, 2013
I'm sorry to hear you were disappointed with your stay. Do you mind letting me know what happened in more detail? I want to make sure you're properly compensated for the drinks you were supposed to receive. Please call me whenever you get a chance.

Best,
Andreas Brandl, Director of Front Office
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Chicago

Property: Swissotel Chicago
Address: 323 E Wacker Dr, Chicago, IL 60601-5282
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Chicago
#20 Spa Hotel in Chicago
#38 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Official Description (provided by the hotel):
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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