Everything about this hotel was so-so at best. I take that back... The view was wonderful (overlooking the river and Navy Pier). Everything else was... "meh." The hotel is definitely showing its age, it's time for renovations to the rooms (carpet worn, rust stain around shower drain). Service was polite but not warm or accommodating. They had rooms available for upgrade but weren't willing to do it without a $90 charge (originally quoted me $130 for the upgrade, then came down to $90), despite the fact that we had paid full-price (an exorbitant $370!) for our room. The bathroom was quite dirty (hair kept showing up in corner after corner! in the drain, next to the toilet, under the sink). The kids enjoyed the pool because it was so shallow, but the water was very cold. The concierge recommended a pizza place for delivery, but the pizza was terrible. We typically stay around the corner at the Radisson Blu Aqua, which is a MUCH better experience (they were booked for the week we were in town). We have stayed in many Chicago hotels over the years (Radisson Blue Aqua, Palomar, Blackstone Renaissance, Sofitel, among others) and this was our least favorite hotel by far. Not recommended unless you get some amazing deal, certainly not for $300+.
- Official Description (provided by the hotel):
- Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more less
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- Also Known As:
- Swissotel Chicago Hotel Chicago
- Swissotel Hotel Chicago
- Chicago Swissotel Hotel