Decor came across as drab, cold/impersonal, despite some of it being quite stunning when looked at more closely. The anteroom in particular was utilitarian and it took a while to figure out which glass to go through. Great beds, cozy robes, nice bathroom. Too bad the shower leaked terribly (major overflow onto floor and carpet first night; after that we turned the shower head). Paying $10 per day to use the gym/pool - What's that about? Flags were at half-mast and nobody from management bothered to tell the doorman the reason. As always, staff at the lowest level were doing a good job. Host staff (ie checkin) were perky and pleasant too, but I didn't get a sense that it was okay to as questions. Maybe it was just me out of my element - or maybe it was because of the decor. The concierge at checkout was much more engaged and as well as pleasant seemed to be making a real effort to provide every assistance possible. Also in its favour: cleanliness. My husband almost always wakes up stuffy. Here his sinuses were magically clear. That is wonderful and astonishing.
- Official Description (provided by the hotel):
- Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more less
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- Also Known As:
- Swissotel Chicago Hotel Chicago
- Swissotel Hotel Chicago
- Chicago Swissotel Hotel