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“The best view of the city”
Review of Swissotel Chicago

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Swissotel Chicago
Ranked #64 of 191 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Reviewed October 2, 2012

I was a visitor at the Swissotel in September, 2012. It's the BEST hotel to stay at while you are in Chicago. The Conceirge is more than helpful, and the maid service is unbeatable!
The hotel is very convenient to Millenium Park and to Navy Pier/ walking distance and a beautiful walk as well.

Room Tip: Bring your bathing suit and enjoy the nice pool and jacuzzi!
  • Stayed: September 2012, traveled on business
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1  Thank SanFrancisco060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alp A, Front Office Manager at Swissotel Chicago, responded to this reviewResponded October 3, 2012

Dear SanFrancisco060,

It is our pleasure to read your kind compliments and entire team is happy to learn that you have enjoyed our facilities and services. Looking forward to your next visit!

Kind Regards,

Alp Akyuz
Front Office Manager
alp.akyuz@swissotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (4,257)
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3,059 - 3,065 of 4,257 reviews

Reviewed October 1, 2012

Surprisingly poor service from hotel staff. Attitude and not great service. I wanted to watch a movie. Called 3 times. Never fixed in three days. They also don't have any curtains to keep sun out. Could be a nice hotel, if they cared a little.

Stayed: September 2012, traveled on business
Thank lancew1219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alp A, Front Office Manager at Swissotel Chicago, responded to this reviewResponded October 3, 2012

Dear Lancew1219,

Thank you very much for reviewing your recent stay at our hotel. I regret to understand that our decorative curtains may be misleading although all of our rooms have black out curtains behind the sheer curtains.

Please accept my apologies for the technical shortfall and I surely understand your concern regarding the shortfall during the resolution process. We are getting immediate corrective action to consistently perform up to our usual service standards.

Please do not hesitate to contact me if I can assist further.

Kidn Regards,

Alp Akyuz
Front Office Manager
alp.akyuz@swissotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2012

My husband and I stayed here last year on a whim and were astounded at the service, detail and especially the breakfast buffet! We are booking again for November 1st....cant't wait! They had wonderful smoked salmon and the largest blackberries I have ever seen!

  • Stayed: November 2011, traveled as a couple
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1  Thank Roberta O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2012

Oh my goodness, I couldn't be happier with this property. The service, the view, oh my gosh the view, and the modern decor, and the chic and European feel really made the 3 day stay very special. The room had an amazing view of Navy Pier and the bonus was the fireworks show over the weekend.

I could spread out and just relax in my suite and the fresh feeling in the air was priceless. From start to finish-from the desk to the checkout, ev-er-y-thing was on point and surpassed my expectations.

Room Tip: Ask for a corner room for the best view!
  • Stayed: July 2012, traveled with friends
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1  Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alp A, Front Office Manager at Swissotel Chicago, responded to this reviewResponded October 3, 2012

Dear Jessica S,

It is a pleasure for our entire team to learn that you have enjoyed your stay with us. Your kind compliments become more special realizing that your experience was still memorable even after a long time. We are looking forward to exceed your expectations once again in the not too distant future.

Kind Regards,

Alp Akyuz
Front Office Manager
alp.akyuz@swissotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2012

our stay was just excellent, room and hotel amenities plus location was just superb. Away from the noise but close to everything else that we wanted to visit.
A found a great deal thru Hotels.com and booked it!
I will book again when going back to Chicago even if I do not find a deal.

Room Tip: I did not have a choice when booked the room and still had a great view on the other side of the riv...
  • Stayed: August 2012, traveled as a couple
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Thank OJM653
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2012

We just stayed in a corner lifestyle suite with 2 teenagers and had the most incredible experience. The room had a view of the lake from 2 sides and a great view of the river..It is also my new favorite hotel in Chicago, although I love the Waldorf too...I highly recommend a stay here. Great location!

Room Tip: If you can spring for the lifestyle suite, it has 2 bathrooms!!! Great for families with kids. Ask f...
  • Stayed: September 2012, traveled with family
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Thank Elizabeth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2012

My boyfriend and I went as a little getaway. I origionally only chose it for the swimming pool, but it was so much more. We had a beautiful view overlooking Navy Pier and had a great time! I would definitely recommend it to anyone.

  • Stayed: August 2012, traveled as a couple
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Thank farydust86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swissotel Chicago

Address: 323 E Wacker Dr, Chicago, IL 60601-5282
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Chicago
#19 Spa Hotel in Chicago
#37 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
Price Range: $178 - $521 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Chicago 4.5*
Number of rooms: 661
Official Description (provided by the hotel):
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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