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“Ideal luxury city center hotel, great location!”

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The Ritz-Carlton, Chicago
Ranked #46 of 187 Hotels in Chicago
Certificate of Excellence
Dublin, Ireland
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Ideal luxury city center hotel, great location!”
5 of 5 bubbles Reviewed November 27, 2010

Visited Chicago for some Christmas shopping and this was our base for three nights. It was simply beautiful, one of the nicest city center hotels I have ever stayed in. Very plush and luxurious. Our room was small enough but we had an amazing view and large windows. The bed was incredibly comfortable, and there was adequate space in the room for my purchases... just!

Breakfast was divine, out of this world, wonderful service. All the frills you'd expect from a hotel like this. We had food there another evening and that was gorgeous too.

Fantastic location for exploring Chicago and a stone's throw from Michigan Avenue and all the shops that line it.

I would definitely recommend, and would definitely stay there again!

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hotelrate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,200 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Kanazawa, Japan
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed November 24, 2010

Clean and comfortable room.
Good location and good staffs.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ikettin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
388 reviews
173 hotel reviews
common_n_hotel_reviews_1bd8 276 helpful votes
4 of 5 bubbles Reviewed October 22, 2010

Stayed for two nights in October. Begrudgingly give it 4/5. The room was very nice, the bed was extremely comfortable, the bathroom was enormous with comfy robes. Just didn't live up to either Ritz or Four Seasons standards. Shower handle came off in my hand, reception could not deal with multiple reservations (took four phone calls and in-person discussions to address), and housekeeping refused to take no for an answer (that one was three phone calls before I was kicked out of my room for cleaning).
Limited bandwidth internet is complimentary. Good location for shopping on Michigan Avenue.
Would only stay here again if we couldn't do the Four Seasons or Peninsula. Or stay at a less expensive hotel.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelCuties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed October 20, 2010

We are just back from a fabulous stay at the Ritz Four Seasons in Chicago. I was traveling for a conference, but my husband and five month old daughter also came with me. The staff was amazingly accommodating for our baby. They brought up a crib, small refrigerator, and hot water kettle. They also had a perfect loaner stroller for us to use. All at no charge. Of course paying what you do to stay there, you'd expect no charge. The service was excellent. I've never walked into a hotel lobby and felt underdressed but every time I walked through the lobby I felt I looked so frumpy compared with the fellow guests. Top rate hotel and made traveling with a baby very easy.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank newyorklila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, April 24, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lapworth, United Kingdom
Level Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed October 9, 2010

This is a nice hotel well situated for Chicago's main attractions. Our suite on the 22nd floor was large and very comfortable with an outstanding view over the lake.

However, there are a couple of imperfections that detract from what should have been a uniformally great experience. One was the shower - for $800 a night I expect (a) a separate shower cubicle and (b) more than the trickle of water that emanates from these showers. The other was the painfully slow and inaccurate breakfast service from waiters and a kitchen that are clearly overstretched. We never managed to complete breakfast in less than 50 minutes, which if we had been on business would have been a major issue. As a result (and because the restaurant is in the lobby, which I hate) we did not eat dinner there.

Overall, I would stay here again, but not for the price I paid!

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dik_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, April 24, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 7, 2010

I had an amazing stay at the Ritz Carlton. The service was incredible! The food was kinda pricy, but it was good. There is a apple store near and a American girl right next to the ritz!

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Weezer107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
135 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed October 2, 2010

stayed for three nights in september 2010
experienced very good service..room service and laundry is very reasonably priced
concierge is pretty good and they can get you into restaurants etc
gym was well equipped, staffed and a good size

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sleep-on-da-Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Chicago

Property: The Ritz-Carlton, Chicago
Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Phone Number:
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#17 Spa Hotel in Chicago
#31 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 437
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton

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