The Ritz-Carlton ("a Four Seasons Hotel" - kinda confusing, including to friends in the hotel industry) is a great hotel in a great location with great staff - mostly. The hotel couldn't be better located - right on the Magnificent Mile at Water Tower Place. Right in the middle of all of the shopping, architecture, hustle and bustle, but right on the edge of the near north neighbourhood if you want to get away from the tourists.
The rooms were large, very clean and had great views. The hotel itself is a little tired and dated compared to other Four Seasons and Ritz-Carlton (again, which hotel chain is this?)properties I've been to but still a very elegant and well maintained hotel with great facilities including fitness centre, meeting facilities, restaurant and bar.
The "mostly" all staff being great really relates only to a couple of suprisingly impolite housekeeping staff (out of dozens we encountered), and a bit moreso, a couple of switchboard operators who really had poor attitude & manners and really seemed to not want to be working in that job - odd for someone who has to interact with people all day long.
Overall, I would come back in a heartbeat, but just remember, if you're thinking that this is one of the new & modern R-C or FS properties, it's not. Still a great-great place, and better than other "new / modern / funky properties I've stayed at in Chicago like W.
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- Also Known As:
- The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
- The Ritz-Carlton Chicago (a 4 Seasons Hotel)
- Four Seasons Chicago Hotel
- Ritz Chicago
- Ritz-Carlton Chicago
- Chicago Ritz-Carlton
- Chicago Four Seasons