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“2nd time is even better” 5 of 5 stars
Review of The Ritz-Carlton, Chicago

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The Ritz-Carlton, Chicago
5.0 of 5 Hotel   |   160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308 (Magnificent Mile)   |  
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Ranked #21 of 184 Hotels in Chicago
Certificate of Excellence
missouri
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“2nd time is even better”
5 of 5 stars Reviewed July 1, 2013

this hotel is just fantastic..the people who work there are the nicest, most professional hotel staff..fromt the moment, you walk in to the lobby, the guy who guides you to the elevator is the most perfect for his job and then the resption desk is also friendly and helpful..
i called for a couple things i had forgetten, like a tooth brush and it was delivered within 5 minutes.
when it was raining, we were handed umbrellas as we left the hotel..
this is a hotel that doesnt know the word no and pays attention to small details, which really is the main difference this day..
the beds were comfortable and our room had a wonderful view of the lake..the abthroom was nice adn l'occitane amenties, which i love..
i highly recommend this hotel if you are going to be in chicago, for the location, but most of all for the wonderful staff..

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank dtoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, July 4, 2013
Dear Dtoney

Thank you so much for sharing your recent stay experience at The Ritz-Carlton Hotel Chicago. It is wonderful to hear how much you enjoyed the personable service, as this is something we strive for and sincerely care about. I am happy to hear we were able to provide you with the couple things you left behind during your travels and that the rain didn’t hold you back from enjoying the city! Your recommendation of our service is most humbly appreciated and we look forward to your future return.

Sincerely,

Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,812 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (521)
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vienna
Level Contributor
138 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed June 30, 2013

On my recent Business Trip to Chicago,we stayed at the Ritz Carlton .as allways in a Ritz or Four Season ,These hptels are Setting the Standards of the Hotel Industry. The Hotel is probably more than 25 years Old,but it is in stellar condition.the Fitness area Boots a Nice Pool ,Watson Nice After an hot Shopping Day,or a busy Business Day.there is a Nice terrace for Drinks in the afternoon or evening!
The only negative Thing is the breakfast area can be a Little Noise in the Morning !

  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank oew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, July 4, 2013
Dear Oew,

The Ritz-Carlton Chicago was built in 1975, making it well over 25 years old indeed! We made a recent renovation in 2010 and I am thrilled to hear you enjoyed the fruits of that labor during your recent stay with us. Summer 2013 is the hotel’s first summer offering a patio bar and it is great to see THE dec so well received by guests and the public alike. I understand you found Deca Restaurant to be a bit noisy for your preference in the morning but I do hope you enjoyed the delectable creations from Executive Chef Mark Payne’s kitchen.

Thank you for your feedback and we look forward to the opportunity of welcoming you back to the hotel!

Sincerely,

Tom Segesta
Gerneral Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waimea, Hawaii
Level Contributor
96 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed June 30, 2013 via mobile

We stayed for 2 nights in a suite with connecting room. We had a fabulous view of the waterfront and the suites very generously sized but awkwardly laid out. We had no complaints on bedrooms but the bathrooms were the old style ones with the tub/shower combination. Also, housekeeping department is lacking here. I wore white socks which were pretty dirty after just one evening. Also, we are careful about keeping our rooms clean and respectful. However, one of their employees spilled coffee on the carpet and never cleaned it up! We tried to do it. The wifi is also the worst! After paying the premium charge to upgrade at 12.99? , there was no improvement at all in speed. We did comaim and they did take it off the bill but its a real pain not have decent wifi, especially at a ritz Carlton or four seasons. Room service was good, above average. Service was also decent but not outstanding. We have also stayed at the trump and the peninsula in Chicago and we like the trump the best.

  • Stayed June 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank pkmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, July 4, 2013
Dear Pkmiles,

Thank you for taking the time to share this feedback on your stay at The Ritz-Carlton Hotel Chicago. I am terribly sorry to hear your recent experience was not up to par for what you would expect from a luxury hotel in Chicago. Your feedback regarding housekeeping and the internet are issues that are being taken very seriously and the respectful departments will be following up with these points internally. It is also concerning to me that you did not find the service to be more than average. If there is an issue particularly that you wish to discuss in regards to the service, I would be happy to further learn about the experience.

Again, your feedback is crucial in our stride to continually be improving service and exceeding our guest’s expectations. Thank you and I hope we have the opportunity to welcome you back to the hotel in the future.

Sincerely,

Tom Segesta
Gerneral Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
96 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed June 29, 2013

What went wrong? After checking in, we went to our suite, located on the west side of the building, and discovered that much of our Michigan Ave view was also a view of the roof of the connected Water Tower Place. My wife had made it explicit in an email that she didn't want a view obscured by a roof or building, and had been assured, in an email response, that she needn't worry.

Bad form.

What went right? Pretty much everything else, starting with the bellman who, upon hearing my wife read the emails to me, called the front desk and secured us a room on a much higher floor with a very nice, unobstructed view of the Avenue.

R-CC is a beautiful hotel. We love the lobby; its fountain is a delight for the eyes, and fills the room with a very, very soft, soothing sound of water in motion. Our suite was, clean and comfortable-- nicely appointed.

If you run into nasty weather, you can enjoy the hotel's lobby for drinks and snacks--or a full meal at Deca, or you can shop at Water Tower Place without venturing out in the elements.

R-CC is, for our time and money, one of the three best hotels in Chicago. We had an excellent three night's stay.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank profofphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, July 4, 2013
Dear Profofphil,

I am grateful to hear The Ritz-Carlton team was able to turn around your experience from the start and you continued to enjoy a fantastic time in Chicago. Hopefully you didn’t experience poor weather but I am happy to hear the convenience of our direct connection to the Water Tower Mall is something you made use of and that you enjoyed the luxury and comfort of the grand lobby.

Thank you for sharing your recent experience with us on Trip Advisor, we greatly appreciate it!Looking forward to the opportunity of welcoming you back in the future!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 27, 2013

From the moment I stepped off the elevator into the 12th floor lobby, everything was exactly as I expected from a Ritz-Carlton property. Beautiful lobby, courteous staff, wonderful room, well-appointed bathroom. The wall of windows gave me a spectacular view of a crazy thunderstorm. Nice workout facility. Agree with other comments that breakfast was mediocre.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TimeToGoInNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, June 29, 2013
Dear TimeToGoInNC,

Thank you for taking the time to review your recent stay at The Ritz-Carlton Hotel Chicago on Trip Advisor. I am sorry to hear you were not satisfied with breakfast; this feedback is highly valued in our continual pursuit to improve the guest experience. However, it is great that your expectations were met on all other counts of the hotel and that the staff was welcoming. Thank you for sharing your experience and we look forward to the opportunity of welcoming you back.

Sincerely
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollywood, Florida
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 27, 2013

We spent a wonderful weekend at this hotel. The staff was very superb. We arrived early and was able to check in immediately. Also we requested a late check out and they permitted a 2:00 checkout. The room was was beautiful and had a great view of the city and the water. The location was great. We had friends staying at the Four Seasons and I think we were much better off. The rooms and the lobby were much brighter at the Ritz Carlton.

Room Tip: loved being on a top floor
See more room tips
  • Stayed June 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Linda33021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, June 29, 2013
Dear Linda33021,

Thank you for choosing The Ritz Carlton Hotel Chicago for your recent stay! I am delighted to hear your weekend was superb from the room to the staff and location. Your feedback is greatly appreciated. I also hope your friends enjoyed our sister property, The Four Seasons, just as much!

We look forward to the opportunity to welcome you back to The Ritz in the future!

Sincerely

Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 24, 2013

The only complaint would be that for a 5-star hotel I would expect the bath/shower to have been more modern. Room was gorgeous with the view as I booked. The staff was great from check in to the bar to dining to the spa...they were all wonderful. The location was perfect for walking to the lake & shopping along Michigan Ave.

Room Tip: Lake Michigan view suite is gorgeous with sunny mornings and city lights at night.
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JVATucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, June 27, 2013
Dear JVATucson,

I am happy to hear that you enjoyed your room with a view and that the staff provided good service and a wonderful atmosphere for your stay! Though I am sorry to hear you were not satisfied by the bathroom renovation, thank you for this feedback as it will be very helpful for us. We greatly appreciate your Trip Advisor review and thank you for choosing The Ritz-Carlton Chicago for your stay.

Sincerely,

Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Chicago

Property: The Ritz-Carlton, Chicago
Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Chicago
#11 Spa Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#19 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 437
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton

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