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“'Twas a privilege to stay there”

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The Ritz-Carlton, Chicago
Ranked #51 of 190 Hotels in Chicago
Certificate of Excellence
Longwood, Florida
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“'Twas a privilege to stay there”
Reviewed February 27, 2013

Superb across the board. Perfect balance of fine and friendly. Cleanliness everywhere. Studied ambiance. Breakfast/brunch excellent. Staff executes everything to perfection. The proximity of the concierge to the front desk seems to encourage cooperation among those serving the guests in different capacities, including the bellman.

Room Tip: Lake view is an instant look at the current weather.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerald R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,356 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Burleson, Texas
1 review
Reviewed February 27, 2013

Centrally located on the Magnificent Mile, the hotel was a perfect location for shopping and dinning. The room was comfortable and luxurious! Staff were friendly and personable and always smiling. Would definitely choose this hotel again.

Room Tip: Quiet and comfortable location yet in the midst of downtown.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 26, 2013

Very comfortable hotel. Stayed is a standard room which was very attractively furnished. Staff were pleasant and professional. Gym was OK. Eggs benedict in the restaurant lobby eatery was to die for. Great location for shopping etc. Close to Michigan Avenue shops.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Canada9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 26, 2013

My husband and I stayed here for a business trip (Thursday - Saturday) and we were simply amazed. Under the carport, is Macy's with eight floors of shopping. From inside of the hotel, we were able to access an indoor mall (reminded me of Vegas). The Ritz-Carlton is right off of Michigan Ave, so we did a lot of walking, shopping, and eating at some fabulous restaurants. The spa was incredible! If enough time allows, I would suggest stopping in. The food at the Ritz, along with the fitness area, were way beyond my expectations. We are looking at booking another weekend in April!

Room Tip: We were on the 12th floor. Had a slight view of Lake Michigan. Not sure if there is a bad room in...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank USAtravelersx4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, March 8, 2013
Dear Guest,

Thank you for your recent review of our hotel, spa and deca RESTAURANT+BAR. I am thrilled to hear that your experience was a positive one! The details and attention to service that you mentioned are what set us apart as a hotel and we are so happy to hear that you experienced these during your stay with us.

Thank you once again for taking the time to provide your valued feedback. We certainly hope to have the pleasure of welcoming you back again in the very near future - April in the city is stunning!

Best,
Tom Segesta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shreveport
Level 5 Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 25, 2013

The convenience of being able to shop in the Water Tower without wearing a heavy coat, is one I appreciate! Direct access from the hotel to the mail is a plus. Friendly, courteous staff, beautiful furnishings, comfortable bed, etc. Missed having a coffee pot in my room and had to unload the minibar to make room in the frig for a bottle of wine we picked up while we were out, but otherwise no complaints at all. We'll be back!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 24, 2013

My husband and I have stayed at the Ritz-Carlton Chicago for business meetings twice a year for the last four years. We have several requirements when staying in a hotel--a comfortable, spotless room; a convenient location; and, very important, a courteous staff. The Ritz Carlton Chicago fulfills all of the requirements--in a consistent and "Top Shelf" manner. In the future, we plan to stay at this property whether we are in Chicago for business or for pleasure.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChiefExecutiveOwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunwoody, Georgia
Level 4 Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 19, 2013

Attention to details hotel in a supreme location. We enjoyed our stay at this hotel. The views of Lake Michigan were outstanding and the Water Tower Place access was so convenient for restaurants and shopping. The staff was up to Ritz standards and the breakfast buffet on Sunday was remarkable.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AtlgreenwaveMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, February 22, 2013
Dear Guest,

Thank you for your recent review of our hotel. I'm so glad that you enjoyed your stay with us! Details and attention to service are what set us apart as a hotel and it thrills us to hear of your positive experience.

Thank you again for taking the time to provide feedback. We hope to have the chance to welcome you back again very soon!

Best,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Chicago

Property: The Ritz-Carlton, Chicago
Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Phone Number:
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#16 Spa Hotel in Chicago
#31 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 435
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Ritz-Carlton
Chicago Four Seasons

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