We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great stay in Chicago”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Palmer House Hilton
Ranked #98 of 189 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
kansas city
1 review
“Great stay in Chicago”
Reviewed September 23, 2007

After reading other reviews I was a little worried about what kind of room I would get. We got a fantastic rate on Priceline.com. When we arrived the bell-hop took our bags for us. There was only a 8 dollar differnce to Valet or self park. So we chose Valet. Check in was prompt and we received a room on the 10th floor. The room was renovated and just perfect. We got a great hotel and a great location.

Stayed September 2007
Helpful?
Thank kuweaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

8,719 reviews from our community

Traveler rating
    3,355
    2,990
    1,379
    667
    328
See reviews for
1,562
2,232
481
3,063
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,749)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Indiana
1 review
Reviewed September 21, 2007

The Palmer House Hilton is located in the heart of downtown Chicago. This hotel has a great location and is within walking distance to shopping and dining. The rooms however are very disappointing. My husband and I were celebrating our one year wedding anniversary so we were looking for a romantic getaway for the weekend. Walking in to the Palmer house, the lobby area is very nice and the staff was pleasant. You can tell that this was an old building that was going through some updating. At check in the clerk advised that our room had recently been remodeled and we were given our room key and headed to the 12th floor. Walking into our room was very disappointing. It was very very small and we had no view. In fact, my husband and I had to look up and find the sky to even tell if it was day light or not. The room did have updated features such as a nice modern sink but the curtains and bedding were strangely designed with black and green colors. The worst part of our stay was being woke up each morning to the annoying sound of squeaky pipes. I was so looking forward to sleeping in both mornings but the pipes kept me from doing that. Other than that the bed was comfortable and the hotel staff was very friendly. My husband and I received a very good rate using priceline.com so I guess beggars can't be chooser. If I had the choice, however, I would not stay at the palmer House Hilton in Chicago.

  • Liked — Location
  • Disliked — The decor of the rooms
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank brazimm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne IN
Level Contributor
3 reviews
3 hotel reviews
Reviewed September 17, 2007

Hilton is my preferred hotel chain wherever I travel and the Palmer House Hilton used to be my favourite hotel when I visit Chicago two or three times a year. I had not chosen to stay at the Palmer House for my last few visits, but this time I received my room highly discounted through a blind booking service.

The location is ideal, within walking distance to many tourist destinations and there is a red line stop right outside. The hotel really is awe-inspiringly beautiful, and offers modernly appointed, very clean rooms with amazingly comfortable beds and linens. There are great restaurant choices all around the block, and discounted self parking directly across the street.

And while those good points have not changed, there is now a glaring and growing fault. The guest service has been on a downward slide for the past few years and this visit did nothing to encourage me that there is a positive change on the horizon. On a previous visit (two years ago) I had a very unpleasant encounter with a concierge, but dismissed it as an isolated exchange, until my next visit (six mos later) when the representative checking me out was more interested in placing his coffee order than completing my transaction. On my most recent visit I was blatantly ignored by the person working the HH members desk when I attempted to check in. I stood in front of him for no less than five minutes while he continued to silently stare ahead at a monitor. I was in no hurry and could have waited longer, but he didn't acknowledge me at all, so I went to the reception desk. Doug, the representative that registered me, was wonderful. He was professional, friendly, welcoming and even upgraded my room. When I returned later to thank him, I believe he genuinely remembered me, and if he didn't, it speaks well to his aptitude that I thought so anyway! Unfortunately, even his adroitness wasn't enough to change my opinion, as excellent customer service at a four star hotel should be the rule, not the exception.

Overall, there are many other comparable hotel choices in the Loop/Mile for the same money that offer a consitently higher level of customer service.

  • Liked — great location
  • Disliked — customer service
  • Stayed August 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dryadFortWayneIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 16, 2007

- Went with my inlaws to Chicago and stayed at the Palmer house. I had seen it on Great Hotels and was interested in seeing it in person, sadly, a lot of renovations were occuring at the time.
+ The location of the Hotel was very convenient to the Art Institute, subway/L, buses, Millenium Park, etc. Views from our window was nice, over looking parts of the city.
- Staff was nice and fairly quick, though there were some language problems at the desk. I woould suggest that the hotel keep a native english speaker at the front desk to handle possible language problems. The same problem also appeared at the concierge desk on the executive level.
- The room had a nice comfortable desk but the lack of easy clothing storage made unpacking problematic. If you are only spending a night or two, the drawers provided (little more than desk drawers) would be sufficent but wee stayed there 5 nights.
- Food on the concierge level was ok to mediocre but relatively plentiful. Coffee was basically an embarassment, they should at least have fresh brewed on the concierge level and instead they had a liquid reconstitution device used. Go to the Cornor Cafe instead.

  • Liked — The comfortable beds, nice service
  • Disliked — No dresser, expensive commodites/internet
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Travelling-Ghost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alaska
1 review
Reviewed September 12, 2007

For $200 a night we had a tiny room and no hot water when we showered, unless we were content with a dribble, and I mean a tiny dribble. The view was of other rooms and a building. We could have stayed many other places with less "panache" in the meeting rooms and lobby and been more comfortable. I wrote them about the water pressure and they offered a free night stay: only at the Palmer House, only for me! Living in Alaska, I don't go to Chicago that often if again! So, I'll just take Hilton off the list of chains to consider.

Stayed June 2007
Helpful?
Thank Gurgi51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 11, 2007

We had a pleasant stay at the Palmer House HIlton despite some of the comments. The lobby and Emerald Room are gorgeously rennovated. We stayed on the 11th floor and had no problems with getting an elevator. Our room was decorated nicely with four pillows and a long roll pillow. The beds are ultra-comfy...good night sleep here. It was slightly smaller than some hotels but it was newly rennovated and charming. The bath fixtures were not replaced even though the bathroom was redone. Water pressure was much lower than what I expect in a hotel. Wonderful Crabtree and Evelyn toiletries were supplied. Wonderful Lavazza coffee was left in the room. Best brew I've ever had for hotel room coffee. The staff was lovely and helpful. There is a kiosk where you can check in your flights and printer available and a kiosk where you can find local nightlife, restaurants and activities with a printer as well. Have a famous Palmer House brownie in the restaurant or to go..they are delicious. Great location, would return here again.

  • Liked — Comfy beds, Crabtree and Evelyn products, lavazza coffe
  • Disliked — Low water pressure, older fixtures
  • Stayed August 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Burghchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, MN
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 9, 2007

I can understand being disappointed in this hotel if you pay rack rate for it...however, if you don't (we paid 100/night), it's really a pretty great place. The lobby is gorgeous....but the bar is nuttily overpriced (like everything else in the hotel). We stayed on the 18th floor (I don't think the room was renovated, I'm not sure, the bathroom fixtures didn't look new though), and had no problem with noise whatsoever, and I slept in (past 9AM!). The room was spotless, quite large (although it seems rooms must vary greatly in size...the one we had at least 3 feet between the end of hte bed and the beginning of the TV, and a little sitting area with two chairs and a small table, as well as a desk and a small hallway entryway.) The bathroom was a bit small, but okay...water pressure and temperature was fine. The toiletries, as stated previously, were very nice. Spacious closet as well. There was a nice alarm clock you could hook your mp3 player up to, which I appreciated. The bed was extremely comfortable. I actually think it was better than my bed at home!
Also, checking in and talking to the concierge was a pleasant experience, I did not have the problems some others did with rude staff. Actually, maids in the hallway would say hello when I passed by, and everyone seemed quite friendly. So clearly they have worked on this problem.
Problems with the hotel:
this is not just true of the Palmer, but I don't understand the concept in hotel management that states that the nicer the hotel, the more they charge you for everything. If Red Roof Inn can give me free wireless internet access in my room, why the heck can't the hilton? Instead it costs 12.95 for 24 hours. Same thing with the fitness room. It really seems ridiculous to charge 11 bucks a day if you want to work out. I guess they want it to stay less busy, but it just seems silly to get nickel and dimed when you stay at a 4 or 5 star hotel! Isn't the point of staying at one that you get better service, not worse?
The elevator was VERY slow! Especially if you are trying to use it during prime check in/check out hours, it really takes a while to get on the elevator.

This hotel is very convenient to everything in Chicago and makes it possible to not set foot in your car for the duration of your stay (there is an el stop right outside the hotel). It is a block from the Art Institute and millenium park, so it's great!
Recommendations: have breakfast at the Corner cafe right downstairs from the hotel - it's relatively cheap and good.
There is a CVS convenience store right across the street, so don't pay for the 4 dollar water in your room!

  • Liked — Location and bed
  • Disliked — nickel and diming!
  • Stayed August 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
Thank TAgran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chicago hotels
Downtown / The Loop
The Silversmith Hotel
The Silversmith Hotel
#17 of 189 in Chicago
2,047 reviews
Downtown / The Loop
Hilton Chicago
Hilton Chicago
#99 of 189 in Chicago
4,955 reviews
Downtown / The Loop
Hampton Majestic Chicago Theatre District
Show Prices
Show Prices
Show Prices
Downtown / The Loop
The Alise Chicago - A Staypineapple Hotel
Downtown / The Loop
Radisson Blu Aqua Hotel
Radisson Blu Aqua Hotel
#20 of 189 in Chicago
4,522 reviews
Downtown / The Loop
Chicago Athletic Association Hotel
Show Prices
Show Prices
Show Prices

Been to The Palmer House Hilton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Palmer House Hilton

Property: The Palmer House Hilton
Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603-5608
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#55 Family Hotel in Chicago
#60 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palmer House Hilton 4*
Number of rooms: 1640
Official Description (provided by the hotel):
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Travelocity, Hotwire, Hotels.com, TripOnline SA, Cancelon, Ctrip TA, Priceline, HotelQuickly, getaroom.com and HRS so you can book your The Palmer House Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing