My wife and I stayed in this hotel for 2 nights from 7th September.
Beforehand I had read mixed reviews, and was especially worried about customers who booked via discount websites (I got a great deal through lastminute.co.uk). We wanted a non-smoking room but could not do this through the lastminute website. Instead I trawled around and found a twitter account for the hotel whom directed me to a direct person in the hotel.
After a quick exchange of emails, we were given a non-smoking room with no issues/additional cost - Great service and even more so considering there was a conference of some sort on at the same time.
When we got to the hotel we were blown away by the lobby (Note we usually stay in cheap n' cheerful hotels!) - if your in Chicago and not staying in this hotel, at least come for one drink in the lobby - the attention to detail on the décor and service were great.
Upon check-in we dumped our bags in the room which was kind of small but we expected that after reading previous reviews, very tidy and comfy, though the lack of tea/coffee making facilities is but a small nuisance as there are plenty of coffee shops nearby.
The staff were all very friendly and helpful and the barmen in the Potters Lounge serve a mean G and T!
Location wise the hotel is a block from Millennium Park, and very central for short walks around the north and south loops.
We didn't eat in the hotel, instead choosing to eat out, for breakfast there is Beef and Brandy (Very filling!) and a Corner St Bakery nearby. Dinner options were further afoot for our stay so won't be in this review, however there is no shortage of restaurants and bars within a short walking distance.
There are plenty of shopping nearby including State St and a 24/7 Walgreens over the road from the hotel.
We went to a Sox game and easily picked up the Red line to the Cell outside the hotel, this was very easy and we felt safe to travel on each way.
We've been to Chicago plenty of times before to see family and usually spend a few days downtown, however both my wife and I (Plus my brother and wife who also stayed here with us) really enjoyed our time, and would happily return for another stay.
The only real downsides were:
1. Room was a little on the dusty side in places.
2. The lobby fills up very fast in terms of seating spaces - however this is a petty complaint as there is really no where else they could add more seats without ruining the look and feel of the lobby.
3. The Potters Lounge A/C was on very high, so very cold!
One hint: Upon checkout, use the options on the TV to checkout - it saves time queuing up to do this and you simply leave the key cards in the room and go when done.
- Official Description (provided by the hotel):
- North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more less
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- Also Known As:
- The Palmer House Hilton Hotel Chicago
- Hilton Hotel Chicago
- Hilton Hotel Palmer
- Palmer House Chicago
- Chicago Palmer House Hilton
- Palmer House Hilton Chicago
- Palmer Hilton House
- Hilton Chicago
- Chicago Hilton