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“Convenient, Roomy, Exceptional Service” 5 of 5 bubbles
Review of Omni Chicago Hotel

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Omni Chicago Hotel
Ranked #31 of 187 Hotels in Chicago
Certificate of Excellence
Milwaukee, United States
1 review
“Convenient, Roomy, Exceptional Service”
5 of 5 bubbles Reviewed December 27, 2013

Located in the middle of Magnificent Mile, exceptionally convenient to restaurants and shopping. Rooms are suites, flat screen in living area, tube tv in bedroom. Roomy wet bar area, in room safe. Very large bathrooms, separate large sink area, shower over tub, high pressure shower head, curved out shower curtain. French doors separate living area from bedroom, large desk and WiFi in room and all over hotel, free for Omni rewards members. Breakfast menu and buffet are exceptional. Entire staff very friendly, professional and accommodating. We stay here every year for Christmas and enjoy everything about this hotel. Restaurants within walking distance: Rosebud (Italian, first rate, reservations), RL Ralph Lauren (lunch, dinner, reservations) Grand Lux (walk in, similar to Cheesecake Factory, delicious). When available, package deals are great. Valet parking in semi enclosed garage, unlimited in/out. Hotel and gracious staff make this an exceptional experience.

  • Stayed December 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,166 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (379)
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English first
New York, NY
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 26, 2013

My girlfriend and I visited Chicago in May of 2013 for a long weekend getaway with a few activities planned and only a few restaurants we sought to go to in advance. With no dinner or brunch plans for our second day, we turned to Amiri Hayden at the Omni concierge. He was terrific. He made us a few recommendations and was able to secure a reservation for us for dinner that night. Amiri directed us to the Purple Pig, only a few blocks away from the Omni for brunch and it was one of the highlights of our time in Chicago - other recommendations he made were right on point and exactly what we wanted. Amiri is one of the best!!

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Eddie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Owatonna, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 26, 2013

Staff was very nice and fast to serve. Breakfast buffet was delicious but you will be thirsty because you have to wait fifteen minutes for the initial drink and all refills after that. Dinner was so expensive with very small servings and so-so taste.

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Nicole T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
minneapolis,mn
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 24, 2013

Chicago can be a tough place in the winter....The Omni makes it easy because of location, staff and suite space. Excellent people who go out of their way for guests. We had 3 suites for 3 nights; fam gathering, holiday shopping and cold wind, rain. Only complaint(they couldn't improve weather) was bar staff's indifference. And with the weather and tv football, the guys wanted to hang out in the bar while others shopped. Yet service poor on several occasions. On the plus, when one of our group asked for milk and cookies, a comp kids pack sent right up and smallish pool was just right for the kids. With good rates in competitive hotel town, Omni an excellent choice for us.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank stephen w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, United States
1 review
4 of 5 bubbles Reviewed December 24, 2013

Have stayed at the Ritz in the past. With that hotel rating a 10, Omni about an 8 in terms of treatment of guests. Overall polite, but culture of service among employee's could be a little better for cost. Otherwise, room clean and modern.

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Terri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgman, Michigan
Level Contributor
101 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed December 23, 2013

Location is nice, check in was easy and turn down service seems less common these days- so that was nice. Everything else was average, actually bit below average. The room is worn out = need of repair / updating and a deep cleaning. Bathtub had hair in it and it was easy to see the rest of the room was cleaned just as sloppy. Only stayed one night, prior to checkout we went to breakfast and when we came back and the room was made up?? What a waste to clean the room twice in one day…which may be part of the problem with the lack of detailed cleaning. I've tried it and don't feel the need to try it again.

Room Tip: Room with a view facing Michigan Ave.
See more room tips
  • Stayed December 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank PracticingTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 23, 2013

This was the first time that we booked a night in Chicago at the OMNI. We were very impressed. This hotel is well maintained, is in an excellent location and has great amenities. Staff was courteous and friendly. We have no complaints and plan on returning!

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Feodor G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Chicago Hotel

Property: Omni Chicago Hotel
Address: 676 North Michigan Ave, Chicago, IL 60611-2883
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Chicago
#23 Luxury Hotel in Chicago
#26 Romantic Hotel in Chicago
#27 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Omni Chicago Hotel 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
The only all-suite luxury accommodations on Michigan Avenue are now even better - located in the heart of the city, the Omni Chicago Hotel is celebrating its recent renovation. The $11 million transformation includes a renovation and upgrade of all public space, and newly appointed guest suites, including 10 specialty suites. Inspired by Louis Sullivan's intricate sketches, the Chicago School's building materials of terracotta, limestone, steel and brick and the whimsy of modern sculptures synonymous with the city, the new Omni Chicago guest room is truly a reflection of Chicago's unique blend of modern and historical charm. ... more   less 
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Also Known As:
Omni Chicago

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