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“Great location, fell a little short” 4 of 5 bubbles
Review of Omni Chicago Hotel

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Omni Chicago Hotel
Ranked #31 of 187 Hotels in Chicago
Certificate of Excellence
Algonquin, United States
1 review
“Great location, fell a little short”
4 of 5 bubbles Reviewed November 29, 2013

This hotel had an ideal location for me and my family for what we were doing downtown, however the condition of the hotel and room was a little disappointing. Expedia showed a rating of 4-1/2 stars but after staying there, I believe it to be more of a 4 star or even 3-1/2. The gentleman at the front desk was disinterested, however the doorman was excellent! The room itself fell short of my expectations in condition and appearance, just average.

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Jeff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Chicago Hotel, responded to this review, December 4, 2013
We’re sorry that our room fell short of your expectations. We will begin renovations next year and look forward to showing the new rooms to our guests. In the meantime we can improve upon our service. We will make sure to share this review with our front office manager. Thanks for your feedback, and we hope you will consider staying with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,152 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (378)
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English first
Rochester Hills, Michigan
2 reviews
5 of 5 bubbles Reviewed November 27, 2013

First time at the Omni Chicago. Our room and the hotel were very clean. The staff was friendly, helpful and accommodating. Our room was spacious and apparently one that was updated. We never had to wait for the elevator. The breakfast buffet was terrific. You can not beat the location! The Omni is in the middle of great shopping, great restaurants, sightseeing, etc. If you choose to park your own car, it is within two blocks of reasonably priced parking structures. We will continue to stay at the Omni for our annual anniversary weekend in Chicago.

Room Tip: Loved the view from the 18th floor!
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MtyMini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san clemente, CA
Level Contributor
207 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
5 of 5 bubbles Reviewed November 27, 2013

2nd time staying here. Its in a great location on Michigan avenue. Close to shopping, museums, sites, etc. Customer service is excellent. They learn your likes very quickly.
Rooms are all suites. Complimentary AM drinks. Wifi is free if you sign up to be an OMNI member.
Food at their 676 restaurant and room service is by far the best hotel food, I've ever had! And I've been at the Ritz-Carlton, Four Seasons, St Regis. They do a great job here. I will always stay here when I come to Chicago.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank westphillyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
providence
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed November 25, 2013

First, let me say the Omni is a decent hotel. My main complaint is that it is rate 4.5 stars and there is now way this is accurate. The rooms have not been updated in quite some time. This is evident by the CRT TVs still in the bedrooms, they are not even flat screen CRTs. The furniture is very beaten up and amenities in the room such as coffee maker, linens and the bed are sub par. I would expect this in a Courtyard Marriott, but certainly not even in a Marriott hotel. Online the pool and gym look great, but again they were not up to 4.5 star standards. The restaurant and bar at the hotel were also a three star level. If you want to compare Omni to other 4.5 star hotels, I recommend you look at some in the neighborhood such as Sofitel. I did not complain during my stay, as there was really nothing the hotel could do. I just won’t stay again or recommend it to family, friends or coworkers.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kingatom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Chicago Hotel, responded to this review, December 4, 2013
We feel that we have some of the best associates in the city serving our guests, and that they deserve our 4.5 star rating. However our rooms have not been renovated as recently as other hotels nearby. That being said we will begin our renovation next year and look forward to having new rooms to show to our guests. We hope you will consider staying with us again when our renovation is complete.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
5 of 5 bubbles Reviewed November 25, 2013

Have stayed at the Omni Chicago every time we visit downtown Chicago. Excellent location off of Michigan Avenue (close to everything - Water Tower, Gold Coast, great restaurants, shopping, etc.), beautiful hotel, CLEAN rooms and friendly staff all the way around. I especially love the location. You walk out of your hotel and you are in the midst of the hustle and bustle of Chicago. Pricier than some hotels in the Windy City, but the location and your experience makes it well worth it.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aviston, United States
2 reviews
4 of 5 bubbles Reviewed November 24, 2013

Overall a very nice hotel but pricey and the beds were horrible. I woke up every morning with backaches and muscle spasms. The location can't be beat but again, you pay for it in the price. It is great for families because the loaction makes it convienent to walk to the most popular places. Many, many resturants to choose from, all with-in walking distance. There is no laundry room so plan to bring extra clothes or use the send-out dry cleaning service which adds up quick and takes 2 days to get back. My husband really liked the workout center and my kids LOVED the pool.

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Amy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
louisville, United States
1 review
5 of 5 bubbles Reviewed November 22, 2013

will definitely conside staying there next time. five more granddaughters so more American Girl is in my future. three grandsons will be bears fans so we will be up for games. It would have been nice to have some shopping coupons and some things suitable for families listed in the package

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Joan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Chicago Hotel

Property: Omni Chicago Hotel
Address: 676 North Michigan Ave, Chicago, IL 60611-2883
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Chicago
#23 Luxury Hotel in Chicago
#26 Romantic Hotel in Chicago
#27 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Omni Chicago Hotel 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
The only all-suite luxury accommodations on Michigan Avenue are now even better - located in the heart of the city, the Omni Chicago Hotel is celebrating its recent renovation. The $11 million transformation includes a renovation and upgrade of all public space, and newly appointed guest suites, including 10 specialty suites. Inspired by Louis Sullivan's intricate sketches, the Chicago School's building materials of terracotta, limestone, steel and brick and the whimsy of modern sculptures synonymous with the city, the new Omni Chicago guest room is truly a reflection of Chicago's unique blend of modern and historical charm. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Omni Hotels & Resorts, Expedia, Orbitz, Booking.com, Hotwire, Priceline, Cheap Tickets, Hotels.com, Travelocity, getaroom.com, TripOnline SA and HotelQuickly so you can book your Omni Chicago Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Omni Chicago

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