This is the second time this year that I was able to stay downtown for business at the Omni. This is my first choice for several reasons. The first is that it’s only about a mile from my office so I can walk back and forth quite easily. The location is also great for restaurants and shopping since it’s right on Michigan Ave.
The service here is top notch. I am a select guest (free to sign up) so I can check in online and pick up my room key when I arrive without having to wait in line to register. I also get free beverage service in the morning and free internet access in my room. This last trip I had a wonderful room on the 7th floor right above the gym balcony. It was a corner room facing both Huron and Rush, and at the end of the hall so it was quiet for the most part. There is some noise from ambulances, but that was not very often and I didn’t have trouble sleeping through the night even though I am a very light sleeper. This is a city after all and for staying on the 7th floor, the hotel was very quiet as quiet as my previous stay on the 16th floor.
Here are some other great benefits of the hotel:
-Very nice modern gym facility with cardio (TVs built in, headphones provided) and weights, towels and wet wipes for cleaning the equipment after use. I work out at every hotel I stay at so excellent fitness centers are a big plus for me.
-Online room service orders with prompt delivery. I ordered breakfast the first morning and it was delivered right on time using the online service. The second night I ordered dinner using the online service again for an 8pm delivery due to a late meeting. When that meeting ended early, I called down to see if I could move my order up and got it just 10 minutes later. The In-Room Dining Manager that night went out of her way to ensure that I got the right tea flavor that I specified, accommodated my change in delivery time and promptly sent up a staff member to remove my tray as soon as I was done. Her friendly demeanor and attention to detail set the Omni miles above other hotels that I have stayed at. I wish I had gotten her name so I could personally thank her yet again for her exceptional service.
-Top-notch transportation team. On the first day of my trip, it was quite cold so instead of walking I asked the doorman to catch a cab. Instead of hailing a cab, he offered me complimentary car service to my office location which was a nice surprise and very welcomed.
-Finally the Front Desk Manager called me the night before my departure to make sure I had transportation to the airport and that everything I needed was taken care of. That’s an extra personal touch that you really don’t get at the big chain hotels (unless you are top tier) and makes me feel like I am a special customer who is treated very well every time I stay.
If you are looking for a great hotel in Chicago where you will be treated like a guest who matters and stay in a well appointed, quiet suite, this is the place for you.
- Official Description (provided by the hotel):
- The only all-suite luxury accommodations on Michigan Avenue are now even better - located in the heart of the city, the Omni Chicago Hotel is celebrating its recent renovation. The $11 million transformation includes a renovation and upgrade of all public space, and newly appointed guest suites, including 10 specialty suites. Inspired by Louis Sullivan's intricate sketches, the Chicago School's building materials of terracotta, limestone, steel and brick and the whimsy of modern sculptures synonymous with the city, the new Omni Chicago guest room is truly a reflection of Chicago's unique blend of modern and historical charm. ... more less
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- Also Known As:
- Omni Chicago