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Omni Chicago Hotel
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Reviewed December 4, 2012

We got a deal through Hotwire and stayed here for one night. Thanks to TA I joined their select guest program. We did get the Starbucks in the morning, which was great, but no water and no newspaper. Maybe because I only joined the day before... The location is great--perfect for our shopping trip. Everything was within walking distance. The room was pretty nice, just looked a little worn. The carpet was rippled in the center of the room and one tile was cracked in the bathroom. The bed was very comfortable and we had a nice view. I enjoyed the pool. My only real complaint was the woman who checked us in seemed a bit snobbish and not very friendly. Otherwise it was a nice stay but I'll probably check out other places on my next trip to Chicago.

  • Stayed: December 2012, traveled as a couple
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1  Thank teamom01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Chicago Hotel, responded to this reviewResponded December 20, 2012

We apologize that our front desk agent didn't make you feel welcome when you arrived. It's our top priority to make all our guests feel comfortable like they are walking into their own home. We will pass along your comments to make sure that we emphasize this to all our agents.

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Reviewed December 4, 2012

Never been to Chicago before and couldnt believe we had picked the perfect choice of hotel for my Husband & I.for five nights in the "Windy City" We had a superb junior suite on the 24th floor with a lounge with wet bar, separate bedroom and bathroom - the breakfast buffet was superb and we ate most nights in the Hotel restaurant.which was also excellent The staff were extremely helpful and nothing was too much trouble. The location of the hotel is perfect for shopping etc.
We also enjoyed the city tour and the Architectural cruise and the trolley tour - Gray Line had a shuttle to collect and return you to the hotel which was brilliant. Would certainly stay here again.

Room Tip: high floor - plenty hotel lifts
  • Stayed: August 2012, traveled as a couple
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Thank doublediamond976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2012

My friends and I loved our stay at the Omni. We could walk to hours and hours of shopping on Michigan Avenue (American Girl, Disney, Crate & Barrell, Tiffany's, Gap, etc.). We walked to some great restaurants (Ralphs and Quartino were awesome!) as well as a fun show at The Baton. The breakfast buffet was amazing with made to order omletes, homemade preserves, homemade sausage with blueberries, pastries, fresh berries and other fruit, potatos, and much more! We had excellent service, and a perfectly clean room.

  • Stayed: November 2012, traveled with friends
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Thank Jkinghanson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2012

Omni, is just off the Magnificent Mile across from the Apple Store. It is convenient to all the shopping you'd want to do and 2 blocks over and 2 blocks up from the Red line, so easy to walk to after you take the train from Midway Airport. No need to rent a car and deal with the hassles and expensive parking associated with city driving.

We booked thru Hotels.com, great deal for three nights stay. We had a suite on the 21st floor, and initially we cringed when we discovered we were the room against the elevator shaft. It turned out to be a non-issue, as the rooms were quite quiet from elevator noise. All the rooms apparently are suites and ours was no exception. There is a sitting area with a big screen tv and a walk thru bathroom the links the sitting area to the sleeping area. There is also a second entrance to the sleeping area from the sitting room. My only gripe was a basic tv in the bedroom and the flat screen in the sitting area. Either swap them or get a nicer tv in the sleeping area.

There was turn down service every night, and the staff was all very friendly. We've made this trip on the first weekend of December for a few years now, always eploring new hotels with each visit. I think this one will be a repeatable location for us.

Room Tip: Go as high as you can to minimize the noise from Michigan Ave, but it's not really bad anyway.
  • Stayed: November 2012, traveled on business
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Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Chicago Hotel, responded to this reviewResponded December 20, 2012

Thanks for choosing to stay with us during your annual Chicago trip. As far as the TVs are concerned, we will be upgrading both TVs to flat screens during our renovation. We're so glad you enjoyed your stay, and we hope to see you next December.

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Reviewed December 2, 2012

this place could not have been better located but definitely not 4.5 star hotel. have to get elevator up to reception then change elevators to floor a little annoying when busy. restaurant and bar excellent and i have to say the bar maid was a genius with her cocktails you have to have one and the waiting staff were so friendly and helpful. cheese board worth a go too. the room we got first was a twin as no kings left even though booked this so not a comfortable first night but second room was great corner room with lots of light and a huge window behind bed. join omni rewards wifi expensive otherwise. the hotel needed some updating but on the whole good. gym facilities good and so is pool which is located through the gym as difficult to find

Room Tip: get a corner king room windows and view beautiful.
  • Stayed: November 2012, traveled as a couple
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1  Thank fiona604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Chicago Hotel, responded to this reviewResponded December 20, 2012

Thanks for taking the time to post a review. We're sorry that we only had a two double bed room upon check-in, but glad we were able to move you to a corner suite the next day. We are currently in the early stages of planning our room renovation. We hope you will come back and see the final product when it's complete.

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