I recently stayed at the Hotel Monaco while on a business trip. The experience was pretty much what I expected it to be.
The room was very nice, the bed was very comfortable, the staff was attentive. I also stayed in one of the river view rooms, but had more of a view of the offices across the street from my room.
If you need anything while you are there, the staff is very attentive and will respond quickly.
The only two 'negatives' I had while there were:
1. If you are the type of person like me who figures as long as you are not calling the front desk for something, they will figure you are happy, the hotel does call you quite often. I was called after I checked in to make sure the room was OK. I was called after a room service meal to make sure it was OK. I am guessing they do these phone calls as they have discovered people like that extra step in customer service. If you don't like calls, do what I did, and just take the phone off the hook.
2. I ordered breakfast one day to be brought to my room. They were hot and looked great, but they had an off taste. It almost tasted like fish. I thought it was just me and didn't complain or anything. After I got back home, I did read some older reviews of this hotel where people said the same thing. So just be aware.
All in all, I did like the hotel and wouldn't discourage people from staying here. Again, if you need help they are great.
- Official Description (provided by the hotel):
- Enjoy pure sensory indulgence at the Hotel Monaco Chicago. Nestled in the heart of downtown Chicago, this luxury hotel was named one of The Travel Channel's top 40 hotels in the country. Located on the Magnificent Mile, the hotel overlooks the Chicago River and is within steps of the city's favorite destinations. This dynamic location is matched by exceptional service, exquisite amenities, stylish décor and the adjacent South Water Kitchen, creating a luxuriously rewarding experience. ... more less
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- Also Known As:
- Hotel Monaco Chicago Kimpton