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“Was an AMAZING hotel to celebrate our anniversary!” 5 of 5 bubbles
Review of The Alise Chicago - A Staypineapple Hotel

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The Alise Chicago - A Staypineapple Hotel
Ranked #27 of 186 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
South Bend, Indiana
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Was an AMAZING hotel to celebrate our anniversary!”
5 of 5 bubbles Reviewed December 10, 2012

I resided in downtown Chicago for approximately 18 years, had dined at their restaurant once. I had always wanted to stay at the hotel after they completed the full renovations to bring the hotel back to its original state. It is absolutely gorgeous! They have done such an amazing job making you feel like you are literally on a historic adventure, however updated with gorgeous glamour. Every staff member is wonderful and helpful, and so friendly. My husband I and I stayed there to celebrate our 2nd year anniversary and to attend the Opera. We traveled with our small dog, Sadie. We were so surprised and pleased that this gorgeous hotel allows pets as we were very happy that she could attend with us and not to be boarded. There are so many noteworthy compliments:

1.) they hotel key is literally an old time gold key that you use. It makes you feel like you are staying in a historic treasure.

2.) It has a great view of downtown Chicago

3.) They have a wonderful complimentary wine hour for guests in a lovely seating area w/fireplace

4.) the food at the restaurant is fantastic!

5.) they make you feel special as they are generally interested in what you are doing in Chicago while you stay with them.

6.) they have a great stocked hotel fridge and there is plenty of room to put anything additional that you purchased outside of the hotel in it.

All in all, this is the best hotel I have EVER stayed in to date. We had an amazing stay and experience that was memorable and we will stay there again most likely when we celebrate many of our wedding anniversaries :)

Room Tip: Any room is amazing. We chose to stay on a floor that was previous office spaces and it had the orig...
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank xtine312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamFOM, Front Office Manager at The Alise Chicago - A Staypineapple Hotel, responded to this review, December 19, 2012
Happy Anniversary, xtine312! We are all so glad that you and your husband enjoyed yourselves, it sounds like you had a lot of fun! Thanks for sharing your experience with the TripAdvisor community!

See you next year,

Tonya Scott
General Manager
Hotel Burnham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,445 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (342)
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Miami
Level Contributor
70 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed December 5, 2012

I know my husband will want to stay here again when we return to Chicago. We love the hotel itself with all the history. The building is beautiful. The restaurant looks amazing...so cozy with an inviting bar. It has long huge windows to look outside at all the shoppers. The hotel staff is always very friendly and will help you with anything. They have a wine hour from 5-6 p.m. nightly for the hotel guests. There is a small "living room" with fireplace to sit if you get there really early since there are not many seats. You just couldn't ask for a better place. It is across from macy's. If Michigan Avenue is crying out to you it is only a $6.00 cab ride away. Anything we went to seemed to be 10 minutes away.

Room Tip: The corners are the best. We did have a room #405 where we had an excellent view of the thanksgivin...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AlwaysShopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamFOM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this review, December 19, 2012
Dear AlwaysShopping,

I am so glad that you and your husband enjoyed your stay here at the Hotel Burnham. Thanks for the review!

Tonya Scott
General Manager
Hotel Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 bubbles Reviewed December 3, 2012

Staff was BEYOND nice and accommodating from the moment we pulled up to the valet until we checked out. Darnell at the front desk was awesome. Made sure we had a room with a great view of the Thanksgiving Day parade and seemed genuinely concerned that we were happy throughout our stay. Rest of the staff was great as well. Nicest bellman ever. Hotel was very clean, lots of charm and very chic. Can't wait to stay again. By the way, a girlfriend of mine has stayed at a bunch of other hotels in other cities owned by this same chain and she had great experiences at all of them as well. Sign up for their rewards program and get free WiFi and a $10 mini bar credit plus I found a 20% off coupon code for room after I did which made the room charge beyond reasonable for the location.

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bnbvkelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this review, December 4, 2012
Dear Bnbvkelly,

Thank you for choosing the Hotel Burnham and certainly thank you for the amazing review. As a Kimpton Hotel we pride ourselves on providing the best customer service to ensure that our guest has the best time possible. I'm happy to hear that it was a home run! Thanks again for sharing your review on Tripadvisor and we look forward to your next visit. Happy Holidays to you and your family.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Level Contributor
141 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed December 2, 2012

Centrally located, with ready access to Blue Line -- so easy to get to from ORD. Staff were very professional upon arrival. Eighth floor provided excellent view of city, and building interior is wonderfully restored. Kimpton hotels are my favorite, so as a first time stay at this property I was looking forward to seeing the room. All amenities up to Kimpton standards. I would have rated the stay excellent If the carpet condition (a big deal for me) wasn't as worn. If I was staying more than one night, I would have asked for a room change to see if other rooms were similar. Overall I'd recommend.

Room Tip: This hotel is in the financial district, and is quiet at night. Easy walking distance to other side...
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  • Stayed December 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cooncat123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this review, December 4, 2012
Dear Cooncat123,

Thank you so much for sharing your feedback on Tripadvisor. I'm very pleased to hear that you enjoyed your stay at the Hotel Burnham. We love to hear that our guest enjoyed the hotel as well as the staff. We take pride in prividing the best customer service possible. I would like to apologized for the worn carpet. We are working on getting a refresh of the guest rooms in 2013, this will include a carpet change. Again, I apologize and hope this doesn't change you perception of the hotel. Thanks again and Happy Holidays to you and your family.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
donchamp
Level Contributor
106 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed December 2, 2012 via mobile

Starting with Emil the front desk supervisor , the concierge and the bartender at the attached restaurant, all the staff made the stay at this boutique hotel a pleasure. Theaters, shopping . The chriskindl Christmas market and plenty of great restaurants were all within walking distance. Millenium park a few blocks away not to be missed. Room was a little small but very clean and quiet with a great view. Definitely will stay here next time in Chicago.

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank donchamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this review, December 4, 2012
Dear Donchamp,

Thank you for taking a moment to share your experience at the Hotel Burnham on Tripadvisor. We are veryt fortunate to have wonderful staff in an amazing location. We are in the heart of the Loop which makes us just steps away from Theatre District, Shopping, Restaurants and Millenium Park, you really couldn't ask for more. Thanks again for your wonderful review and I will definitely share this with the staff. Happy Holidays to you and your family.

Best,

Tonya Scott
General Manager
Hotel Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 2, 2012

My husband and I stayed at the Burnham Kimpton Hotel the weekend of November 16th. I was there on business but arrived early to take in what Chicago had to offer. As we had arrived early we had lunch at the Atwood Cafe in the hotel and met the most amazing waiter Nick. Now mind you, all of the staff at this hotel were phenomenal but for me Nick went above and beyond. Not only did he wait on us through lunch, he also made certain when our room was ready and had a surprise of "Garrett's Popcorn" (a must) and a very nice note placed there ahead of our arrival. Darryl was also a wonderful employee to meet; in fact everyone we encountered was terrific. Would HIGHLY recommend this quaint and personable venue for anyone looking to experience not only the windy city, but the warmth of Chicago. We are looking forward to another visit soon and will definitely repeat our stay at the Burnham Kimpton Hotel.

Room Tip: We had a corner suite on the thrid floor. Try for a higher level for noise reduction.
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  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Madea-Dani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this review, December 4, 2012
Dear Madea-Dani,

Thank you for choosing Hotel Burnham and certainly, thank you for the wonderful review. I'm really excited to hear that you had some time to take in some of the wonderful things about Chicago. The Atwood Cafe is a GREAT restaurant with a exceptional staff... "Nick" is a gentleman that prides himself on getting it right as does all the staff. Thanks again for the rave review and we looking forward to your next visit. Happy Holidays to you and your family.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
306 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 bubbles Reviewed November 30, 2012

Right in the middle of everything. Used this hotel after we had got off the Amtrak train. Short walk from Union station. Might want to get a taxi if you have lots of luggage.

Rooms were really nice. Good size and felt quite new. Staff were really friendly. We had breakfast in the lobby, which was not extensive, but just nice to start the day.

Really well located for all Chicago attractions and transport needs.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MysticManc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this review, December 4, 2012
Dear MysticManc,

Thank you so much for taking the time to write about your stay at the Hotel Burnham. I'm really excited to hear the the location was exceptional and the hotel met all of your needs. It always wonderful to hear about our guests experience, especially when it's good. We hope to see you soon and thank you again for sharing your review on Tripadvisor.

Happy Holidays,

Tonya Scott
General Manager
Hotel Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Alise Chicago - A Staypineapple Hotel

Property: The Alise Chicago - A Staypineapple Hotel
Address: 1 W Washington St, Chicago, IL 60602-1603 (Formerly Hotel Burnham)
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Chicago
#11 Spa Hotel in Chicago
#15 Romantic Hotel in Chicago
#15 Business Hotel in Chicago
#21 Luxury Hotel in Chicago
#24 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Alise Chicago - A Staypineapple Hotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
Chosen by Conde Nast Traveler as one of the best hotels in the world, The Alise Chicago is an intimate boutique hotel like no other. Housed in the landmark Reliance Building, now beautifully restored, The Alise provides an authentic, luxurious and historic taste of the Windy City. In the heart of the Chicago Loop, across from Millennium Park, and home of the Atwood Restaurant, The Alise is near Chicago's top destinations and attractions. See the Windy City with the perfect homebase: Staypineapple at The Alise Chicago. ... more   less 
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Also Known As:
Hotel Burnham Kimpton
Hotel Burnham Chicago

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