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All reviews the weber grill great location navy pier within walking distance magnificent mile valet parking self park front desk staff michigan ave city view street noise business center would definitely stay here again few blocks mag mile per night corner room
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Reviewed August 13, 2019

Great hotel in a fabulous location! Hotel room was a nice size and was very clean! Hotel staff was helpful and very friendly. It's a little pricey but you can't get away with that while staying in downtown Chicago!

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Trish L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy G, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this reviewResponded 5 weeks ago

Thank you for taking the time to review your recent stay with us! We are glad to see you enjoyed most aspects of your stay with us! We hope to see you once again in the near future.

Best,

Timothy G
Complex Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2019

Spent one night here last week while in town for a memorial service, it was mostly a good experience during a very sad time. The property is centrally located and close to everything, was clean from the lobby to our room, and the service was good except they didn't have any available rooms with two beds. None at all. Not even in suites, if they have them. So my college buddy and I slept together in a King sized bed, it would have been super awkward or impossible with anyone but a multi-decade very close friend. Otherwise the property was really good and I'd definitely stay here again.

Date of stay: August 2019
    • Value
    • Location
    • Service
Thank PeterC248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy G, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this reviewResponded 5 weeks ago

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize for the poor impression we have made. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.

Thank you,

Timothy G
Complex Director of operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2019

Truth be told I remember little about the one night I stayed here. I was in town for a memorial service and just needed a well-located clean issue-free hotel. The fact that it was not a memorable stay is a good thing. No problems. Clean room. Comfy bed. Nothing broken in the bathroom. The shower handle was difficult to decipher as to water temperature. Bottom line, this hotel was consistent with the Hilton Garden Inn brand. Thanks for a nice stay.

Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
Thank jgpatlantatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy G, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this reviewResponded 5 weeks ago

Thank you for taking your time to comment on your recent stay. We look forward to welcoming you back to our hotel in the not too distant future.

Sincerely,

Timothy G
Complex Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2019

We stayed just one night, as we had traveled from Detroit to see Hamilton. The front desk staff were very friendly, as was everyone we encountered. We did run into some issues during our brief stay, but management was quick to rectify the situation and we were pleased with result. The rooms were well lit and laid out. The TV was awesome, and the climate controls worked great. Plus the hotel was in walking distance of anything you would to see or do. The breakfast the next morning was excellent as well. I wouldn't hesitate to stay here again if in town.

Date of stay: August 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bill O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy G, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this reviewResponded August 11, 2019

Thank you for letting us know how much you enjoyed your stay with us.. It is always our pleasure to provide all of our guests with exceptional service, comfortable accommodations and great amenities.

Sincerely,
Timothy Glass
Complex Director of operations

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Reviewed August 10, 2019

Front Desk Agent Janai was absolutely the best. No matter what was coming her way she made sure my experience was to perfection. She answered all of my questions and went above and beyond make sure I was satisfied. Janai will be the reason I will choose this hotel. BEST SERVICE EVER!!!

Date of stay: August 2019
Trip type: Traveled solo
Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy G, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this reviewResponded August 11, 2019

Thank you for letting us know how much you enjoyed your stay with us.. It is always our pleasure to provide all of our guests with exceptional service, comfortable accommodations and great amenities.

Sincerely,
Timothy Glass
Complex Director of operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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