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“Location, Friendliness, and Construction”

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Hilton Garden Inn Chicago Downtown/Magnificent Mile
Ranked #60 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed January 20, 2014

To be fair I was warned of the construction upon check-in having been told the work was done between 9am and 5pm M-F. I inquired as to whether they would be working on Monday which happened to be MLK day but the desk agent wasn't able to say for sure. There was work that Monday and it was too loud to stay in the room for more than five minutes. I'm glad we were checking out that day as well.

The location is spectacular with access to the L and walking distance to most of downtown even in cold weather. The rooms were fine though I was told renovations would make a world of a difference. The staff always said hello and made sure to ask if I needed anything. The free HHonors breakfast in the Weber Grill restaurant was average at best but that's kind of what you expect.

Room Tip: Away from the construction!
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  • Stayed: January 2014, traveled with friends
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Thank Brendan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this reviewResponded January 22, 2014

Thank you for your recent post regaing your stay experience with us this week. As you mentioned we are undergoing a hotel renovation which has some noice impact during the 9am - 4pm hours Monday through Friday, but we hope once you see the new product you will like it! Again, thank you for staying with us and we look forward to seeing you back here again soon.

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1,272 - 1,278 of 2,243 reviews

Reviewed January 20, 2014

I stayed for 1 night for my birthday. The placed me on the top floor in a corner room. The room was a nice size. Check the website for room packages. I brought the parking package so that I wouldn't have to worry about finding parking. They even let me check out an hour late without charging. Valet was super nice and prompt when getting my car.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Tyra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this reviewResponded January 22, 2014

Thank you for taking the time to share your feedback regarding your recent stay with us. We are glad that we could help play a part in making your birthday a special one. I will make sure that our valet parking team hears your appreciation as well. Thank you again and we look forward to seeing you back with us again soon!

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Reviewed January 18, 2014

The hotel staff was very kind and helpful, but the location is what makes this hotel a great choice. This hotel is within walking distance to some great eateries and steps from the Red "L" line. My 'tip' for any traveler going to a game at the United Center, use the CTA United Express bus 19. This will save you $30+ on a round trip taxi fare (assuming you can get a taxi afterward!). This hotel is across the street from a grocery store, Jewel Osco, which is handy since the hotel rooms have a refrigerator and microwave.

  • Stayed: January 2014, traveled as a couple
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Thank Mancie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this reviewResponded January 20, 2014

Thank you for taking the time to share your feedback with us regarding our hotel and our central location to many of Chicago's great attractions! We look forward to the opportunity to welcome you back again in the very near future!

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Reviewed January 17, 2014

I found the Garden Inn to be a very comfortable place to stay for a number of reasons.

First, location. It is in the CBD, net the magnificent mile, but just about away from the traffic and crowds. A fair number of major office buildings in Chicago are accessible on foot. It has a good neighbourhoodsy feel - with small pizzerias and supermarkets and shopping complexes very close.

Second, the rooms. Although the rooms, particularly the bathrooms, seem a bit dated in their fittings, yet, the size, the layout and the amenities make them quite comfortable. There is a 24 hour complimentary business Center, which is just about OK.

Third, the restaurant. The Weber Grill on the ground floor is outstanding. The bar has a convivial atmosphere, and has the original Weber grills exhibited on side. The restaurant itself has a wide selection of good food.

Above all, the staff. During my stay I found the reception staff, on each of the three different occasion I interacted with them, to be very pleasant and cheerful - something you do not always find in the U.S.

The only shortcoming I observed was that the lobby is a bit on the smaller size. But that is a very minor one compared to the positives.

  • Stayed: November 2013, traveled on business
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1  Thank travelrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this reviewResponded January 20, 2014

Thank you for taking the time to share your detailed feedback regarding our hotel's location and amenities. Our team takes great pride in providing our guests with a home away from home feel when they stay and it was great to hear that you found that to be the case! We are currently undergoing a full guestroom renovation which will include a full refresh of the room and restroom. We look forward to getting your feedback on these changes once we complete them in March. Thank you again!

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Reviewed January 17, 2014 via mobile

Stayed there for a weekend. The location of this hotel is really great walkable distance to all the hot night clubs and bars. Also really close to the park and art institute. The breakfast was really good made to order style. Only thing I didn't like was the small pool filled with people. I also wish their room was bigger and had a bigger pool.

Stayed: February 2013, traveled with friends
Thank Weihao L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this reviewResponded January 20, 2014

Thank you for taking the time to share your feedback with us regarding your stay. We are glad that you enjoyed our hotel's central location and our proximity to many of River Norths attractions. We look forward to welcoming you back here again with us in the very near future!

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Reviewed January 17, 2014

The Hilton Garden Inn - Magnificent Mile is located with a supermarket/pharmacy across the street, a CTA Red Line subway station on the corner, and a wide selection of restaurants, stores, and sites within a few short blocks. It is one of the most convenient hotels in Chicago.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
2  Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this reviewResponded January 20, 2014

Thank you for taking the time to share your comments regarding our hotel and location. We are glad you enjoyed your experience and look forward to welcoming you back again soon!

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Reviewed January 14, 2014

this is a great hotel in a great location the reception staff were very helpful and the rooms were spacious and very clean just what you expect with this chain the grill down stairs was of top quality too if your goin to Chicago and want to stop downtown this is the place

  • Stayed: January 2014, traveled as a couple
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1  Thank gaz-cope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this reviewResponded January 17, 2014

Thank you for taking the time to share your comments regarding your recent stay with us! We greatly appreciate your compliments and will make sure that our reception team and our friends at Weber Grill also hear of your praises. Thank you again and we look forward to seeing you back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chicago Downtown/Magnificent Mile

Address: 10 E. Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#33 Romantic Hotel in Chicago
#35 Business Hotel in Chicago
#35 Family Hotel in Chicago
Price Range: $131 - $455 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Chicago Downtown/Magnificent Mile 3*
Number of rooms: 357
Official Description (provided by the hotel):
Located just off the Magnificent Mile in the heart of downtown Chicago, the Hilton Garden Inn has everything you need, just where you need it!Enjoy juicy steaks and burgers right off the grill at Chicago’s very own Weber Grill or just relax with a drink at Smoky Joes Bar located inside the hotel. Keep caffeinated with our very own Starbucks located right in the lobby. Over 200 restaurants and bars including Rock Bottom Brewery, Harry Caray’s, Cantina Laredo Mexican Cuisine, and Chicago’s newest addition Michael Jordan’s Steakhouse are all within walking distance.Many of Chicago’s unique entertainment options are in our neighborhood like world famous Navy Pier, endless shopping on the Magnificent Mile, Second City Comedy Club, Comedy Sports, Chicago Theatre, Apollo Theatre and so much more. ... more   less 
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Also Known As:
Hilton Garden Inn Chicago Downtown Magnificent Mile Hotel Chicago
Hilton Chicago

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