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“Perfect location for holiday experience in Chicago”

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Hilton Garden Inn Chicago Downtown/Magnificent Mile
Ranked #62 of 190 Hotels in Chicago
Certificate of Excellence
valpo100
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Perfect location for holiday experience in Chicago”
Reviewed December 5, 2013

We wanted a nice hotel within walking distance to Michigan Ave shopping and to the Thanksgiving Day Parade at State and Randolph. This hotel was perfectly located for both. Parking was convenient and priced right for Chicago. Our family stayed one brief night so weren't able to take advantage of all the amenities the hotel has to offer. The staff was courteous and we ate an exceptional breakfast at the Weber Grill.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank valpo100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, December 9, 2013
Thank you for taking the time to share your feedback with us. We always enjoy hearing that our guests found our central location and our staff to be enjoyable! I will also pass along your comments regarding your breakfast experience to the Weber Grill team. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,160 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (264)
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English first
1 review
Reviewed December 4, 2013

The hotel is right" sized for a comfortable stay. The lobby was quiet and not congested/noisy like other hotels in the downtown area. The rooms had everything needed... smoke-free, free internet, refrigerator and microwave were key reasons I chose the hotel last year, and I returned because the rooms were quiet, nicely appointed and comfortable. Also, the room had ample sockets for my various devices (iPhone, iPad, and laptop).

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lorna Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, December 9, 2013
Thank you for taking the time to share your feedback with us regarding your recent stay experience. We are glad that you found our hotel to be a comfortable choice and look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 3, 2013

First night could not sleep because sirens all night long as hotel is next to hospital with busy ER. Second day came to my room late afternoon and found out the window was open--thought this was odd--but had a faint smell of smoke. Hotel is supposed to be nonsmoking so kept trying to think what it was from---the window must have been open the first night and explains why so much noise. Anyway, third night smell of smoke again---called front desk---turns out others have complained about the smell which is related to the ventilation fans from the restaurant(grill on the ground floor) on the roof---explains why the window was open as the previous guest must have had the same experience, and housekeeping did not catch it so it was left open for me. This is very deceptive. If you know customers have complained in the past you should not be using these rooms---breathing the polluted air may be unsafe--especially in people with asthma and lung diseases. The health department should be notified to monitor if the room air is safe to breathe prior to anyone being placed in these rooms. Furthermore, the rates for these rooms should be lowered and people should be told they may smell smoke from the ventilation fans and these rooms are therefore priced differently. Charcoal has been known to release carcinogens into the air and is not optimal. I am very unhappy with my stay at this hotel and will never be back. Of course, they will move me tomorrow--hotel is sold out ---I hope. At least one more night of breathing in pollutants.

Room Tip: Avoid the top floors unless you enjoy charcoal grill smell.
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  • Stayed December 2013, traveled on business
    • Value
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Helpful?
2 Thank Mriguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, December 5, 2013
Thank you for taking the time to share with us your feedback from your stay with us. While disappointed to hear that you encountered the smoke smell you did, this allows us an opportunity to correct it. This is the first time we have heard of this issue (the noise challenge is one that all of us in hotels in this neighborhood face du to the proximity of the firehouse in River North) but rest assured we will work diligently with the Weber Grill team and our engineering staff to correct it ASAP. Thank you again for sharing your comments and we hope that if given another chance you will see a much improved experience.
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Wauwatosa, United States
1 review
Reviewed December 1, 2013

We stayed at the property on Thanksgiving, 2013 and were quite pleased with the warm, attentive and professional staff. I'd be hard pressed to find similarly wonderful city scape views that our room offered from another hotel at the same price point. Additionally, thel location of the hotel is perfect. Everything that downtown Chicago has to offer is within walking distance or a short cab ride! I walked through Trump Towers and the Marriott Downtown and wasn't nearly as welcomed as I was stepping inside of this hotel. Will definitely be back!

  • Stayed November 2013, traveled as a couple
    • Value
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Christopher Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, December 2, 2013
Thank you for taking the time to share your feedback with us regarding your recent Thanksgiving stay. It is great hearing that our staff made you feel welcome with each interaction and that you found this to be above some of our other hotel neighbors. We look forward to welcoming you back with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee
Level 6 Contributor
102 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 29, 2013

We recently stayed here for a short get-away. The stay was great. The location was very close to the subway which took us virtually anywhere. Great service and helpful staff. The hotel has a small pool and jacuzzi which we enjoyed after a day of sightseeing. Good value for Chicago as well!

  • Stayed October 2013, traveled with family
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Helpful?
Thank mrscold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, December 2, 2013
Thank you for taking the time to share your feedback with us on Trip Advisor! We are glad that you enjoyed our central location and hotel amenities. We hope that we are your hotel of choice the next time Chicago is part of your travel plans!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairport, New York
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 25, 2013

We picked this hotel for the location and we were not disappointed. It is in walking distance to many shops, restaurants and bars. There is also a grocery store right across the street and the room has a refrigerator, Keurig machine and microwave. The lobby has a small coffee shop that serves Starbucks coffee, however they are not open all day. The beds were some kind of sleep system beds, which we thought at first were sleep number beds. It was something different and most of the people in our group did not find the beds comfortable. But the rooms were clean and the staff was very helpful whenever we asked for directions or suggestions for things to do in the area. They even gave us complimentary passes to Howl at the Moon. The only other thing to be aware of is they do not offer room service for breakfast which is a really nice luxury to have when you stay out late and are too tired to go out for breakfast. Overall, it was a great experience and I would stay here again.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
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Helpful?
Thank joann271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, November 27, 2013
Thank you for taking the time to share your feedback with us. We were delighted to hear that you selected our hotel due to our central location and that we did not disappoint! Regarding the comfort of our beds, please note that we are about to begin replacing each of our beds with brand new, state of the art bedding here in the next 2 weeks! This should take care of the comfort issues your group highlighted. Again, thank you for your comments and we look forward to seeing you back with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Bremen, Oh
Level 6 Contributor
139 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed November 24, 2013

I stayed here during a conference @ McCormick Place. Everything about the hotel was great (except no continental breakfast offering). The room exceeded my expectations. I loved the view of the city. It was located, within walking distance to many restaurants. This eliminated the need to rely on cab service. In addition, it was located within 2 blocks of Hertz rental. This allowed me easy access to return my car rental. I will definitely consider Hilton Garden Inn for future visits to Chicago.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angela_45869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, November 25, 2013
Thank you for your comments regarding your recent stay with us. We are glad that you enjoyed our hotel's central location and offerings! We hope that we have the opportunity to serve you again the next time Chicago is part of your travel plans.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chicago Downtown/Magnificent Mile

Property: Hilton Garden Inn Chicago Downtown/Magnificent Mile
Address: 10 E. Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#33 Romantic Hotel in Chicago
#35 Business Hotel in Chicago
#35 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chicago Downtown/Magnificent Mile 3*
Number of rooms: 357
Official Description (provided by the hotel):
Located just off the Magnificent Mile in the heart of downtown Chicago, the Hilton Garden Inn has everything you need, just where you need it!Enjoy juicy steaks and burgers right off the grill at Chicago’s very own Weber Grill or just relax with a drink at Smoky Joes Bar located inside the hotel. Keep caffeinated with our very own Starbucks located right in the lobby. Over 200 restaurants and bars including Rock Bottom Brewery, Harry Caray’s, Cantina Laredo Mexican Cuisine, and Chicago’s newest addition Michael Jordan’s Steakhouse are all within walking distance.Many of Chicago’s unique entertainment options are in our neighborhood like world famous Navy Pier, endless shopping on the Magnificent Mile, Second City Comedy Club, Comedy Sports, Chicago Theatre, Apollo Theatre and so much more. ... more   less 
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Also Known As:
Hilton Garden Inn Chicago Downtown Magnificent Mile Hotel Chicago
Hilton Chicago

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