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“Find a different hotel, that won't steal from you!!”

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Chicago South Loop Hotel
Ranked #99 of 190 Hotels in Chicago
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Find a different hotel, that won't steal from you!!”
Reviewed December 11, 2009

We were happy with things at first and had left the hotel leaving money hidden behind. When we returned the money was gone. Called and talked to GM, and he said that he would look into it and never heard from him again. We called and left several messages and never recieved a call back. Do you're self a favor and find a trust worthy hotel! One that doesn't steal from you and then ignore you're concerns.

    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Abfc23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSLManager, Manager at Chicago South Loop Hotel, responded to this review, December 11, 2009
Thank you for taking the time to share your feedback. Safety and Security is taken very seriously at our hotel. All guest concerns are given priority attention. Like most new hotels, we have a state of the art electronic key system. We have ability to interrogate every lock. Based upon information provided, we are able to detect suspicious activity.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Location
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  • Cleanliness
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English first
Knoxville, TN
2 reviews
Reviewed December 3, 2009

This hotel was exactly what we needed. We were on a business trip to a conference that was being held at the McCormick Place which is walking distance. The rooms were big, clean and comfortable. The service that we received from the staff was great. This is not a fancy downtown hotel, but for the price it is perfect for a Business Trip to Downtown Chicago. The only complaint was that the room took several hours to heat up. Other than that it was great. Todd & Andrew were great at the front desk. Kyle the bellman provided the ultimate customer service by chasing down a cab that I left my cell phone in. He ran the cab down two blocks away, got in the cab and had the cabbie come back to the hotel. Unbelievable!

  • Stayed November 2009, traveled on business
    • Value
    • Location
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Helpful?
Thank Imagetrend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 29, 2009

This hotel, while clean and quiet, is in the middle of NOWHERE. Closest Walgreen's is a mile and a half of semi-dangerous walking away. The hotel is literally surrounded by housing projects and there are almost no taxis to be found. To be fair, if you have a bus pass, the beginning of civilization is only a 20 minute bus ride away, but for ME, that is 20 minutes too far. I think my company paid almost $200 per night and I know there are hotels in the middle of the action for that price. If you have a car and don't mind that you are on the SOUTH SIDE of Chicago, by all means, stay there. If I have my choice, I won't.

Stayed November 2009, traveled on business
Helpful?
Thank WearyWorkTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 20, 2009

We stayed for two nights - wish it had been longer. The staff cannot be beat - very helpful, friendly, really cared about their guests. If I owned a hotel, I would steal them, starting with Todd - what a great guy! We took the bus into downtown, it was easy - we walked to McCormick Plaza and it took about 15 minutes and was very easy. We walked to Connie's restaurant which was wonderful and again a very easy walk. We asked Todd for a room with a view of the city lights and he moved us to a room on the 4th floor that had a view we will remember forever. If we return to Chicago we will stay there again.
Only request would be coffee pots in the room, or at least in the lobby. The small cafe had a very nice man, but it would be nice to be able to just have coffee easily.

  • Stayed November 2009, traveled on business
    • Value
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Helpful?
Thank AnetNeil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
1 review
Reviewed November 18, 2009

We had a very large group staying over Saturday, November 14th and Steve and Diane were absolutely amazing and very helpful making our stay as easy and comfortable as possible. We really appreciated their kindness and efforts. Thank you!

  • Stayed November 2009, traveled on business
    • Value
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Helpful?
Thank buddha55Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belgium
2 reviews
Reviewed November 13, 2009

Very nice stay at the South Loop.
Hotel :
Rooms : clean, big, a tv, a desk, a very nice bathroom. PERFECT
Service: personnel very nice, help you with anything!
Location : dangerous if you are alone, don't go there. I was with another friend and we took cabs everynight. You need to walk to go to the subway (CERMAK/CHINATOWN) in the morning to visit chicago and then, to come back i advise you to stop at the previous station and then, take a cab. Cabs are everywhere in Chicago.
In General : awesome hotel, I highly recommend it. Just be safe! Chicago is still a dangerous city in my opinion.

  • Stayed October 2009, traveled with friends
    • Value
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Helpful?
Thank thebackpacker88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 3, 2009

This a great hotel though it is about 6 blocks outside of the south loop area so about a 30 minute walk to the downtown area. At £60 a night it was excellent value - large clean well furnished rooms & very friendly staff plus a great little coffee shop in the lobby.

Stayed October 2009, traveled as a couple
Helpful?
Thank KarenL1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chicago South Loop Hotel

Property: Chicago South Loop Hotel
Address: 11 West 26th Street, South State Street and W 26th St, Chicago, IL 60616-5093
Location: United States > Illinois > Chicago
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #99 of 190 Hotels in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chicago South Loop Hotel 3*
Number of rooms: 232
Official Description (provided by the hotel):
Experience all of the vibrant energy and excitement of Chicago, when you stay at the Chicago South Loop Hotel. Ideally located near McCormick Place and just minutes away from attractions like the Shedd Aquarium, Millennium Park, Navy Pier, Chinatown, and Magnificent Mile shopping, our sophisticated boutique hotel offers the perfect combination of classic style, impeccable guests services and a prime location in the heart of Chicago's historic Bronzeville District. Whether you're visiting the Windy City for business or pleasure, you'll enjoy modernized and spacious guestrooms, central location and fabulous service from our welcoming hotel staff. ... more   less 
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