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Chicago South Loop Hotel
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Reviews (1,936)
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Reviewed September 23, 2013

Check in was bad, the lady who checked us in said 2 words, how about a smile? how about saying you're welcome when I said thank you instead of uh huh.

We got our keys and headed to our room which was quite large, however there were several stains on the floor, in one spot the carpet had been ripped and glued back down.
A few spots on the walls had been patched and painted over.

There were windows that opened, however we needed to close them to try not to hear the subway that passed every few minutes (we could see the trains from our room).
The bathroom seemed like it had recently been redone, however the toilet paper holder seemed to be about 50 years old, it was filthy looking.

Housekeeping never came to our room, to be fair we had the do not disturb sign up first thing in the morning, however it was taken down for the rest of the day.
Normally we'd call the front desk to ask that our room be refreshed, but the disinterest shown upon check in made us not.

Also below our window was the parking lot for the club run by the hotel, even with the windows closed, at closing time we could hear all kinds of yelling and screaming, and cars squealing their tires.

We got the room on hotwire, it was billed as a three star, it should be downgraded, I think two stars is generous.
I wouldn't return.

Room Tip: stay on the opposite side of the subway
  • Stayed: September 2013, traveled as a couple
    • Value
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1  Thank bbbradk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this reviewResponded October 2, 2013

I am so sorry you had such a negative experience. The Chicago South Loop Hotel is committed to providing our guest with excellent customer service and accommodations to match. We apologize if we fell short in any of these areas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

My wife and I stayed here for 3 days and nights. I must admit, I was somewhat apprehensive due to the location but in the end there was nothing to worry about! The bus was just across the street and it only took about 15 - 20 minutes to get downtown. We took it every day and never felt uncomfortable. The hotel itself was immaculately clean and new mattresses and pillows had been installed. It passed the inevitable wife's inspection! The room was massive and the TV and WiFi worked perfect! The bathroom was clean as a whistle and if we needed extra towels etc, the staff were more than happy to provide them. All the staff were friendly and helpful! The bar and dining room areas, although in the same hotel, are run by a separate entity but they too were very friendly and accommodating. The food was great and plentiful and breakfast is served til 11am each day. Prices are reasonable. We looked forward to ending each day relaxing in the bar area with a nightcap (or two) and the bar staff remembered us and greeted us with a smile and a hello each time. In the end we had a great time in Chicago, in no small part due to the wonderful experience staying at this hotel. A tip: ask for a room on the west side of the hotel as there is an el train that passes by and I heard some guest say it was a bit noisy. We had no issues of that nature. I was sad to leave the place actually.

Room Tip: Book on the west side of hotel as there is an el train that runs by the the east side about a block away.
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
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3  Thank SullyCanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this reviewResponded September 22, 2013

Wow! I am pleased we were able to be part of your wonderful experience to Chicago. Thank you for your survey and we hope to see you on your return to the Windy City!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

The biggest problem with the South Loop hotel is that it isn't near anything, The rooms have all been redone. I had a spacious room with a king size bed that certainly served my needs for the 4 night I was there. The staff was friendly and hetlpful and the bar was noisy but decent. The breakfast buffet was standard stuff at average hotel prices.

We were there for a show at McCormick Place so we didnt rent a car (there is parking at the hotel but parking everywhere in Chicago is expensive). There is nothing close to the hotel to walk to and the show shuttle didnt stop at the hotel so we spent a lot of time waiting for cabs.

If you have a vehicle and are looking for a room at a decent price the South Loop hotel is for you.

Room Tip: ask for a room away from the elevated subway line.
  • Stayed: September 2013, traveled on business
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Thank Bob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this reviewResponded September 22, 2013

I am sorry to hear you found the location inconvenient, but happy you had a positve experience with your accomodations and the hotel satff. We hope to see you next time on your visit back to Chicago.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2013

Finding the hotel easy. On a main street. Fenced parking with gate keeper. Secure doors for after hours entry. Double beds for our stay. Curved curtain rods for roomy shower. Quiet rooms for the most part. iDock alarm clocks to wake to alarm or your music. Lobby gift shop and office and computer room available. Free wifi in room. Nice art throughout. A mini fridge and a nice clean steam iron in room. Curtains provide amble light blockage to darken room. LCD tv by desk with Cat5 hookup.

Room Tip: The L runs on the East side so if you're a late sleeper pick another direction. If you wake the roosters the L will help you get you morning jog in.
  • Stayed: September 2013, traveled with family
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    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank J B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this reviewResponded September 22, 2013

I am happy to hear you had a wonderful experience with us. Thank you for your knid words and we hope to see you on your return to the city.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2013

Very good hotel for a family vacation. Clean, wide rooms, free parking, close to China town and close to the bus stop which can take you directly to downtown on state street. It is not a five star hotel but it is very comfortable, no much noises at night.

  • Stayed: September 2013, traveled with friends
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank zay t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this reviewResponded September 22, 2013

Glad to hear you found everything comfortable and found the location convient. I hope to see you on your return!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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