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Chicago South Loop Hotel
Ranked #99 of 191 Hotels in Chicago
Reviewed May 11, 2013

The rooms are great . Big room,great bed and super tub for soaking. Having the free parking is a major plus. Very clean hotel and they seem to be keeping it up by new mattresses etc. I found it easy to go to the attractions I wanted to see from here and I found a great Thai restaurant near by the Opart Thai House. The only complaint I have is I found some if the staff to be inefficient. I decided to stay an extra nite and after letting them know this found I could no longer use my key. Two of the employees (at two different times) did not tell me I needed to have the key re set up by them. When I checked out they did not even ask how my stay was or say much of anything. The restaurants were not open during the day at all. I would stay here again though and probably will.

Room Tip: Ask for a room in the quiet part of the building.
  • Stayed: May 2013, traveled solo
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Thank debrandes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this reviewResponded May 24, 2013

Thank you for your review. Glad to hear that you enjoyed yourself, however sorry to hear that the hotel staff was not friendlier. We hope to see you soon to give you the experience you deserve!

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1,163 - 1,169 of 1,742 reviews

Reviewed May 8, 2013

We've stayed here many times. Spacious rooms. Easy access. Free self-parking. Pleasant staff. No-fee Internet access. Fridge in room. Comfy beds. Yes, there is not a lot within walking distance, but public transit is so easy that it doesn't matter to me. I will definitely return.

  • Stayed: May 2013, traveled with family
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Thank NanciAnne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this reviewResponded May 10, 2013

Thank you so much. We try everyday to make guest feel this way. I will be passing this on to the rest of the team and hope to see you on your return!

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Reviewed May 7, 2013

I stayed here for a convention (C2E2) that was being held at McCormick. The hotel itself was very nice. I was surprised at the space in the room! I was there with two friends and there was plenty of space for all our bags and stuff. If you're going to a convention, you know how valuable room space can be. The rooms were clean as well. The tub in the bathroom was huge!

The hotel does offer free parking but if you're there during the weekend, I wouldn't move your car. We went out for dinner Saturday night and when we returned both lots were full and there was no street parking available. A space did free up after driving around the block a few times. The kicker was the car that was parked in the hotel lot wasn't a hotel guest! They had walked from somewhere.

As far as the walk to the convention center, it was fine. It was better than having to pay for parking at an expensive lot or parking garage. If you're looking for a place close to the center without having to shell out a ton of money, be sure to check this place out.

As far as staff goes, everyone I encountered were extremely nice.

  • Stayed: April 2013, traveled with friends
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1  Thank Deargoodbye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this reviewResponded May 10, 2013

Thank you for your survey. The hotel rooms we have here are quite large. As far as parking I would like to apologize. It seems that everyone coming in that weekend decided to drive. Can't wait for C2E2 returns so I can see more great costumes!

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Reviewed May 2, 2013

I stayed here for one night a couple of weeks ago and thought it was quite easy to get to (right on State St.). The location isn't wonderful as far as having a lot to do within an easy walking distance, however, the hotel itself is nice and served its purpose! The rooms are big and clean and the staff was helpful. Price was affordable and even though the location isn't great for walking to attractions (although, we DID walk to Chinatown!), it is easy to get closer to downtown via the 29 bus.

  • Stayed: April 2013, traveled with friends
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Thank Elana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this reviewResponded May 10, 2013

Thank you. You are correct that you do have some easy transportation options to the heart of downtown. I also do enjoy the walk through Chinatown. We hope to see you on your return to the city!

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Reviewed May 1, 2013

Pros: The rooms were very spacious and the beds were very comfortable. There was free parking - one parking lot had key only access. The front desk staff was very pleasant and helpful. Very economical. I would definitely return for a weekday only trip.

Cons:
1. Security, as it regards to the club/bar attached to the hotel. I was flagged down by a group of people to open the locked door between the hotel and the club/bar. I ducked my head into the nearby boutique to ask if it was okay (it's locked for a reason...). Somehow the group got in and one of the group said some insulting, yet stupid things because we didn't open the door when first asked. He was very confrontational, and probably had no qualms about getting in a lady's face. I feel that if there was security at that door, I wouldn't, as a guest, have to make a security decision.
2. Cafe. I believe that my group wasn't the only group in the hotel. The cafe wasn't adequately staffed for the amount of people in the hotel. It took a half hour to get an order of hash browns. Other people's simple orders took that long also.

Room Tip: Ask for a higher floor, away from the club.
  • Stayed: April 2013, traveled on business
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Thank Kristina2343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this reviewResponded May 10, 2013

Thank you for your survey. I would like to apologize for the experiences you encountered, but can assure that your comments were not unnoticed and will be addressed. Hope to see you back soon!

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Reviewed April 29, 2013

It was an easy check-in as was the rest of the stay. The room was nice and large. Many pillows so did not have to ask for more as is usually the case. The room was clean. Only drawback was no microwave in the room but there is one in the business center. Many PCs in the business center and a nice printer. Forgot to print a few things for work and used the business center to get the items printed. It was so nice that there was no additional cost for printing.

I agree with other reviews about not walking around after dark. I walked to my conference at McCormick place with ease. I did notice on my way out of town that the hotel is close to the White Sox field. Probably within walking distance for a day game.

Would get a 5 if there was a microwave in the room.

Room Tip: Ask for a quiet room and you don't hear anything.
  • Stayed: April 2013, traveled on business
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Thank ghtester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this reviewResponded May 10, 2013

Thank you for your survey and honest review. You are right that we are right down the street from US Cellular Field; about a 20 minute walk or a 5 minute cab ride. Hope to see you make it back for a game....GO SOX!!

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Reviewed April 29, 2013

We planned a weekend trip to visit the Navy Pier, Field Museum and Museum of Science and Industry. This nice, out of the way hotel was clean, had brand new mattresses : ), lots of morning coffee from the pleasant hotel cleaning staff and fit our family needs perfectly. Our room key admitted us to the gated parking that was FREE, the staff was cheerful, courteous and helpful, and our stay was great. The desk receptionist, noticing we were three adults with a 5 year old in tow, quickly upgraded our room to add a sitting area and provided coloring pages and crayons for the little one's entertainment. She also remembered the 5 yr old and greeted her personally every time we left and returned to the hotel. And best of all, there was a Chicago road crew working in the street outside which provided endless entertainment for the little one watching the big "Scoop" (backhoe). Even with the windows open we could barely hear the "L" train. The lady in the gift shop was kind. This was just a super stay. We will definitely stay here on our next Chicago visit.

  • Stayed: April 2013, traveled with family
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Thank Jeannie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this reviewResponded May 4, 2013

WOW! I am so happy to hear that you had such a great experience. This is exactly what we are trying to make happen for all our guest. Thank you so much for your kind words and sharing your experience.

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Additional Information about Chicago South Loop Hotel

Address: 11 West 26th Street, South State Street and W 26th St, Chicago, IL 60616-5093
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #99 of 191 Hotels in Chicago
Price Range: $100 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chicago South Loop Hotel 3*
Number of rooms: 232
Official Description (provided by the hotel):
Experience all of the vibrant energy and excitement of Chicago, when you stay at the Chicago South Loop Hotel. Ideally located near McCormick Place and just minutes away from attractions like the Shedd Aquarium, Millennium Park, Navy Pier, Chinatown, and Magnificent Mile shopping, our sophisticated boutique hotel offers the perfect combination of classic style, impeccable guests services and a prime location in the heart of Chicago's historic Bronzeville District. Whether you're visiting the Windy City for business or pleasure, you'll enjoy modernized and spacious guestrooms, central location and fabulous service from our welcoming hotel staff. ... more   less 
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