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“Good hotel for the price” 3 of 5 bubbles
Review of Chicago South Loop Hotel

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Chicago South Loop Hotel
Ranked #97 of 185 Hotels in Chicago
1 review
“Good hotel for the price”
3 of 5 bubbles Reviewed March 11, 2013

Good overall experience, with the exception of incredibly rude staff in the breakfast cafe. They made us feel as if we were an inconvenience to them. Learn some customer service! Friendliness goes a long way!

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mg320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, March 13, 2013
I would like to apologize for the negative experience you encoutered at the restaurant. I will be informing their management staff about this survey. If you need anything in the future please do not hesitate to ask!

Ryan Doyle
rdoyle@fhginc.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,413 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (233)
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English first
Louisville, Kentucky
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 7, 2013

I used Chicago Loop Hotel while I was attending a convention at the McCormick Convention Center. The hotel is close to the convention center (a taxi ride is still necessary). It has clean and spacious rooms. The staffs are friendly and helpful. The rate was very competitive compared to other hotel in Chicago. The only challenge was to get a taxi in the evening as the area is away from downtown.

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank dbusafr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, March 13, 2013
Thank you. It is true that we are an under $10 ride to McCormick place or around a fifteen minute walk. Glad to hear your experience with us was enjoyable!
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Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 3, 2013

Clean comfortable and convenient. Nicely sized rooms. Free Parking in limited access, guarded parking lots. Breakfast in the small cafe/coffee shop ok, but avoid the restaurant's breakfast buffet. Lunch in the bar was very good. Spacious lobby was great for meeting friends. Closeness to IIT, McCormick Place and China Town is a plus. Group pricing for visit to IIT made this a Chicago bargain. Yes we recommend it, yes we will stay again.
Jackie was splendid at the registration desk.

  • Stayed September 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bill A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, March 13, 2013
Great to know you found your new spot in Chicago. I will be passing your kind words on to Jackie!!

Thank you and see you soon.
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Saint Paul, Minnesota
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed February 17, 2013

The reviews made it sound better than it really is. Curtains and drapes hanging half off the wall, no covering on the bottom to the bed, exposed mattresses. Fire alarm goes off at 3 in the morning......everyone gets out of bed, into the hall....fire departments arrive to try and shut off alarm.
No coffee in the morning in the business center......yikes, get me out of here!

  • Stayed February 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, February 24, 2013
I would like to apologize for the inconvenience you had while experiencing our hotel. Although the false fire alarm is out of our control, I do apologize for the unneeded stress it caused.

If you need anything in the future please do not hesistate to contact me,

Ryan Doyle

312-225-7000
rdoyle@fhginc.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milroy, Indiana, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 11, 2013

If you are tired of small hotel rooms you need to try the Chicago South Loop Hotel. Nice large clean rooms, wonderful staff . only thing I would have liked to have had was a nice coffee shop,and room service. There was a "canateen" where you could get a simple breakfast, and coffee but you either sat on stools at a bar, or took the items back to your room.
There is a nice restaurant and bar in the hotel which I did not use so can not review the food. Gated Parking, secure entry to the hotel and a staff that will go the extra mile for you is reason enough to stay at this hotel.
My only complaint was the rude, and loud neighbors, who came in late and made all kinds of noise in the hallway. when asked to keep it quiet, I was told to shut up and go in my room. This problem was handled by the staff and no further noise was heard the rest of the night.
I had business at McCormick place and was able to park my car for free at the hotel and take a $6.00 cab ride the few blocks to the center and not worry about finding parking. I can not say enough about the staff who allowed me a late check-out which made my experience even better. I will definitely use this hotel again.

Room Tip: Ask for the quiet side of the Hotel. Hotel needs to sound proff the doors.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Theodore C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, February 24, 2013
Glad to hear you enjoyed your experience and found the hotel so accommodating. I apologize for the noisy neighbors, but pleased to hear security was able to resolve the issue.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
5 of 5 bubbles Reviewed February 11, 2013

My husband and I stayed February 2013. No problems at all. A very comfortable hotel and another great thing...parking is free! The hotel was clean, rooms are large, refrigerator in the room, staff was very friendly and helpful. The food in the restaurant was great. Easy taxi ride to McCormick Place for a little over $5. You could walk to McCormick if the weather was nice. After reading other reviews, we asked for a room on the quiet side and it was very quiet. We also parked in the gated lot which was right outside the lobby doors. Thanks to reading the other reviews we decided to stay and glad we did!

Room Tip: We asked for a room on the quiet side after reading other reviews...it was very quiet. We parked in...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JB411_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, February 24, 2013
Thank you so much for your kind words. It is true that we are conviently located near McCormick Place. We also just had new beds placed in all the rooms! See you soon.
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Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 7, 2013 via mobile

I found a fantastic rate on H O T WR. Worth every penny. Less than 2 miles to McCormick Center. Free parking, not a place where you can walk to find things to do. I did not use the business center, it had a 4-5 computers and a printer. I used the fitness center, it was clean and all the equipment was in working order.

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Hensemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, February 11, 2013
Great to hear that you really enjoyed our hotel. And you are right; McCormick Place is conviently close to the hotel. Thank you and we hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chicago South Loop Hotel

Property: Chicago South Loop Hotel
Address: 11 West 26th Street, South State Street and W 26th St, Chicago, IL 60616-5093
Location: United States > Illinois > Chicago
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Spa Suites Wheelchair access
Hotel Style:
Ranked #97 of 185 Hotels in Chicago
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chicago South Loop Hotel 3*
Number of rooms: 232
Official Description (provided by the hotel):
Experience all of the vibrant energy and excitement of Chicago, when you stay at the Chicago South Loop Hotel. Ideally located near McCormick Place and just minutes away from attractions like the Shedd Aquarium, Millennium Park, Navy Pier, Chinatown, and Magnificent Mile shopping, our sophisticated boutique hotel offers the perfect combination of classic style, impeccable guests services and a prime location in the heart of Chicago's historic Bronzeville District. Whether you're visiting the Windy City for business or pleasure, you'll enjoy modernized and spacious guestrooms, central location and fabulous service from our welcoming hotel staff. ... more   less 
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