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“Lots of character” 4 of 5 bubbles
Review of Chicago South Loop Hotel

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Chicago South Loop Hotel
Ranked #97 of 189 Hotels in Chicago
Toronto, Canada
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Lots of character”
4 of 5 bubbles Reviewed December 21, 2012

I was initially worried to stay at the hotel because of it's location, but I was pleasantly surprised at the ease of this place and getting around Chicago. The free, large, parking lot made the reasonable room price a real bargain. The staff were really kind. The room was a bit grungy but HUGE, and one can see pride of ownership and the remnant of bygone elegance of the place, in the public spaces. Easy to access free internet, food options within the building, a fantastic and hug bathroom, made staying here a real treat.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DRTraveller81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, January 1, 2013
Hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,413 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (233)
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English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 20, 2012

We stayed at the South Loop hotel Nov 29-Dec 3, 2012. This was our first trip to Chicago. At first glance in google maps, the area looks kinda iffy... there's lots of construction going on right next door, and plenty of vacant lots and abandoned storefronts. But it's not as bad as it sounds!

Pros: although the location was in south Chicago, away from most of the hustle and bustle, it's at the corner of State St. Just take the 29 bus straight into downtown, the bus stop is literally steps from hotel.

The people working at the desk were very nice and polite. They stored our luggage for us until check in.

Our room was huge! We had a corner room on the 3rd floor. Just a basic double queen bed room. Plenty of bright sunlight and space. Included was a desk, mini fridge, coffee maker (eh) and seating area with two high back chairs and a glass table. Great for sipping coffee or eating a quick meal. Bathroom was also decently sized. Plenty of counter space. A full length mirror by the bathroom and a closet with iron that had full length mirrored doors.

Price! Our trip included a 4 night stay plus round trip flight from NC for $318/person. We booked through Priceline and I'm not sure how much of that was flight vs. hotel, but it's still a deal no matter how you look at it.

Pump shampoo and body wash dispensers in the shower. Breck moisturizing shampoo and some kind if great smelling Dial body wash.

Cons: the sheets were kind of rough (but clean!) and the beds were pretty hard. Pillows felt kind of lumpy and cheap. But I had no problems getting a decent nights sleep, no back or neck pain, etc.

The hot water seemed to run out in the morning and evening times. Midday you could take a long hot shower, otherwise you better make it quick. And the shower area was a huge jacuzzi tub (no fancy jets or anything) with a shower head, so while taking a shower if you weren't standing directly underneath the water, you froze.

No conditioner for your hair. No mini conditioner bottles available. Be sure to bring your own! Mini soaps were ok but not really necessary. A regular Hair dryer was also included, not the kind that's attached to the bathroom wall. A plus in my book.

Coffee maker made single cups. It wasn't very good, only okay. No creamer in the room. Only sugar and sweetener. However you can get mini liquid creamers downstairs in the cafe for free. Many flavors. We stocked up!

There's a bar/restaurant downstairs. Foods kinda pricy but very good. We only ordered food to go one time. The pesto chicken flatbreads were yummy and plenty for 2 people. I ordered at the bar. Also the bartender stole my change. It was only 44 cents and I was the only person in the bar. She wasn't busy or overwhelmed. She had the personality of the damp rag she wiped up the bar with. Blank stares. It puzzled me more than anything. She didn't have to count change, the computer did it for her. I could see the subtotal on the screen. Weird.

There was also a cafe Down stairs that made made to order food on the grill, probably good for a quick breakfast or lunch but we didnt eat there. There was also a gift shop that was never open when I passed it. Sometimes this was midday. They must keep odd hours. Also in the hotel was a beauty shop. Also didnt use.

The elevator is the slowest elevator known to man. There's only one. We took the stairs when possible.

Most if the cons were very trivial. I would not hesitate to stay here again. Enjoyed my time here.


  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kellysaralynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, December 27, 2012
Thank you for your honest feedback. Hope to see you again shortly!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 12, 2012

enough space to read and study and take a break
not far away from congresscentre
envirement dark at night
Could the lunch also be open on thursday and friday?
Friendly service day and night:you do not loose time by waiting

  • Stayed November 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank pdhchicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, December 13, 2012
Please come join us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petoskey, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 11, 2012

Stayed here 4 nights after bolting from the Ramada. Seems very upscale by the grand lobby and formal dressing on the front desk staff. Very friendly and polite. Incredible value at under $100 per night (at least in December) - including free parking - thought there must be a 'catch', but the bill was the bill - no hidden charges ($1.00 for a local call for pizza). Large room, 3 meal options on site. Felt safe - never saw any 'undesirables' near the building. A little noisy as it's 1 block from the L, but hey - it's the city right? Will definately stay here if in the area again!

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank spar10zz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, December 13, 2012
Thank you and hope to see you soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, De
Level Contributor
137 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed November 26, 2012 via mobile

Our daughter attends school nearby and this is our 'go to' hotel to say. Reasonably priced, clean, safe, friendly staff, and nice rooms. We've been stayed here quite a few times in the last couple years and never have been disappointed.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Db1105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, December 2, 2012
Thank you!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
carmel, in
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 23, 2012

Stayed 1 night at the Chicago South Loop. If I could exclude the check-in and having to deal with the unhelpful front desk staff (the morning shift) and then paying $16 for a VERY lackluster (customer service-wise) breakfast buffet, I'd give the place 5 stars. Clean, comfortable, very reasonably priced and conveniently located, the hotel is perfect for any business travel. Free parking + free wi-fi seal the deal.

You may want to skip staying on Saturday night if you want some sleep. We stayed on Saturday night and there was some sort of a function/party at the downstairs restaurant and we could hear that base booming up on the 3rd floor till 2am. Add to that some obnoxious, drunk female who felt the need to scream and laugh at the top of her lungs outside beneath our windows and it was hard to get to sleep.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank posherov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, December 2, 2012
Thank you for your survey. Customer service is something that we pride ourselves on and will be discussing your survey with our staff. I would like to apologize for what you encountered, but hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria, Illinois
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 19, 2012

Our group of three (one couple, one friend) booked this hotel to attend a beer festival at the Bridgeport Arts Center, located 2 miles away from the hotel.

While this hotel is priced on par with others closer to downtown, we received a $50 discount for the event we were attending, which was a major factor in our decision. Take note, the location is much better suited for McCormick Place travels and not wanting to walk right out and be Downtown. FREE PARKING.

Check in was easy, and we were allowed to check in at 1130, way before their listed check-in time which was very convenient. Sadly, the ATM was out of order and we had to visit the next nearest ATM which is a Chase Bank ATM at 19th and State. Cabs were ready and waiting at 1230 when we needed one for our journey to the festival.

The room was plenty spacious and the pillows were wonderful. Bathroom was large, but water pressure was very low. Rooms were quiet aside from the rumble of what sounded like loud A/C/HEAT venting in the walls. We never heard a peep from other guests. Luckily we were on the opposite side of the hotel and didnt have to deal with the loud music from the club downstairs, which other reviewers have mentioned. I would not have been able to sleep through that.

When we returned from our event we grabbed food (wings and a burger) from the bar and ordered a few Budweisers. Prices were reasonable. However, when we asked to order the bartender stated the kitchen wouldnt be ready for an hour, yet other guests sat right down and ordered food from her...she never came back and informed us of the kitchen being ready. We flagged her down again and ordered anyway. It seemed to be a major inconvenience to the bar staff to have to take food orders. At least the wings were good.

Neighborhood: Its South End Chicago. Close to the Dearborn Homes, but I never felt unsafe. Parking is well lit and fenced in with an attendant.

Room Tip: Stay on the EAST WING to avoid the club music ruining your sleep.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank JM1485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, December 2, 2012
Thank you for the positive review, but apologize for the inconveniences you encountered. Hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chicago South Loop Hotel

Property: Chicago South Loop Hotel
Address: 11 West 26th Street, South State Street and W 26th St, Chicago, IL 60616-5093
Location: United States > Illinois > Chicago
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Spa Suites Wheelchair access
Hotel Style:
Ranked #97 of 189 Hotels in Chicago
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chicago South Loop Hotel 3*
Number of rooms: 232
Official Description (provided by the hotel):
Experience all of the vibrant energy and excitement of Chicago, when you stay at the Chicago South Loop Hotel. Ideally located near McCormick Place and just minutes away from attractions like the Shedd Aquarium, Millennium Park, Navy Pier, Chinatown, and Magnificent Mile shopping, our sophisticated boutique hotel offers the perfect combination of classic style, impeccable guests services and a prime location in the heart of Chicago's historic Bronzeville District. Whether you're visiting the Windy City for business or pleasure, you'll enjoy modernized and spacious guestrooms, central location and fabulous service from our welcoming hotel staff. ... more   less 
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