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“Good value for money; Customer service needs help” 4 of 5 stars
Review of Chicago South Loop Hotel

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Chicago South Loop Hotel
Ranked #95 of 189 Hotels in Chicago
carmel, in
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good value for money; Customer service needs help”
4 of 5 stars Reviewed November 23, 2012

Stayed 1 night at the Chicago South Loop. If I could exclude the check-in and having to deal with the unhelpful front desk staff (the morning shift) and then paying $16 for a VERY lackluster (customer service-wise) breakfast buffet, I'd give the place 5 stars. Clean, comfortable, very reasonably priced and conveniently located, the hotel is perfect for any business travel. Free parking + free wi-fi seal the deal.

You may want to skip staying on Saturday night if you want some sleep. We stayed on Saturday night and there was some sort of a function/party at the downstairs restaurant and we could hear that base booming up on the 3rd floor till 2am. Add to that some obnoxious, drunk female who felt the need to scream and laugh at the top of her lungs outside beneath our windows and it was hard to get to sleep.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank posherov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, December 2, 2012
Thank you for your survey. Customer service is something that we pride ourselves on and will be discussing your survey with our staff. I would like to apologize for what you encountered, but hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (227)
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Peoria, Illinois
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 19, 2012

Our group of three (one couple, one friend) booked this hotel to attend a beer festival at the Bridgeport Arts Center, located 2 miles away from the hotel.

While this hotel is priced on par with others closer to downtown, we received a $50 discount for the event we were attending, which was a major factor in our decision. Take note, the location is much better suited for McCormick Place travels and not wanting to walk right out and be Downtown. FREE PARKING.

Check in was easy, and we were allowed to check in at 1130, way before their listed check-in time which was very convenient. Sadly, the ATM was out of order and we had to visit the next nearest ATM which is a Chase Bank ATM at 19th and State. Cabs were ready and waiting at 1230 when we needed one for our journey to the festival.

The room was plenty spacious and the pillows were wonderful. Bathroom was large, but water pressure was very low. Rooms were quiet aside from the rumble of what sounded like loud A/C/HEAT venting in the walls. We never heard a peep from other guests. Luckily we were on the opposite side of the hotel and didnt have to deal with the loud music from the club downstairs, which other reviewers have mentioned. I would not have been able to sleep through that.

When we returned from our event we grabbed food (wings and a burger) from the bar and ordered a few Budweisers. Prices were reasonable. However, when we asked to order the bartender stated the kitchen wouldnt be ready for an hour, yet other guests sat right down and ordered food from her...she never came back and informed us of the kitchen being ready. We flagged her down again and ordered anyway. It seemed to be a major inconvenience to the bar staff to have to take food orders. At least the wings were good.

Neighborhood: Its South End Chicago. Close to the Dearborn Homes, but I never felt unsafe. Parking is well lit and fenced in with an attendant.

Room Tip: Stay on the EAST WING to avoid the club music ruining your sleep.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank JM1485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, December 2, 2012
Thank you for the positive review, but apologize for the inconveniences you encountered. Hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bennetts Harbor
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed November 19, 2012

We had to go so we crossed our fingers. What a pleasant surprise. It was great. The room was great, the restaurant food was great. Much more peacefull than staying downtown. A short 10 minute bus ride to downtown.We go to Chicago every year for the casual furniture show and next year we'll be coming back here for sure.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank CatIsleGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, December 2, 2012
Thank you so much. We hope to see you back shortly!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed November 18, 2012

Well to start with the positive, the staff were polite enough and the room was clean. However everything else about this stay was horrible. We were in Chicago during marathon weekend so when my other half booked most other places were fully booked and we ended up here as it was one of the most reasonably priced hotels available.

The hotel is a long way from pretty much everything we wanted to see and do; tourist attractions, good nightlife, nice restaurants etc. which meant we ended up spending a lot on cabs during the weekend we were there. The hotel and rooms are very basic and definitely no frills but the main thing that brings this hotel down in my ratings was the terrible "club" downstairs. I don't know if it was a regular event or if it had been hired out but every night of the weekend there was a dubious crowd hanging around by the entrance to it and the music was truly awful, believe me I know because from my 3rd floor room I could hear it as loud as if I was actually in there! Ruined what was already a very average experience. Honestly all I can say is do not stay at this hotel unless your only concern is cost. For me I would rather spend a fortune to stay somewhere nicer and more central if I return to Chicago, and we visited bars in some of the other hotels there so I know there are definitely nicer places!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Adam1527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, December 2, 2012
I would like to apologize for the negative experience you encountered at our hotel. We strive for a guest experience that is both courteous and comfortable and apologize that we fell short. Please contact me if you would like to discuss your issues further.

Ryan Doyle
t. 312-674-2241 (direct)
t. 312-225-7000 x 1010
f. 312-225-2396
e. rdoyle@fhginc.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bluffton, Ohio
1 review
5 of 5 stars Reviewed October 28, 2012

I stayed here for 3 days while attending a conference at McCormick Place. My stay was extremely pleasant. Everyone at the hotel, restaurant, and bar were very friendly and helpful. The room was clean, comfortable, and well-attended. The coffee shop in the mornings was great for breakfast to go or eat in. The nicest part was the fact that it was one of the most affordable hotels within walking distance to McCormick Place.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Anita C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCSL, Front Office Manager at Chicago South Loop Hotel, responded to this review, October 30, 2012
Thank you. We look forward to welcoming you back to Chicago!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rishton Lancashire England
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 27, 2012

Stayed here for 3 NIghts in Sept. Reception staff on arrival where very helpful rooms are large and looks like they had just been refurbished nice bathroom flat screen TV air con a bit noisy but as it was Sept did not need to use it. Location of the hotel is not central like they say but there is a good bus stop right at the door but it can take a good 30-40 mins at peak time.As we did not arrived until after 7 pm decided to eat in the Restuarant the food was good but was a bit pricey for what you got wine was expensive compared to everywhere else we went after this, but overall quite good there is nothing near this hotel for you to go to eat so the hotel as a monopoly at night. Loved Chicago but would probably stay somewhere nearer next time.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank ElenorW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, October 31, 2012
Thank you for your survey. The bus is a convenient way to get downtown and Chinatown is just around the corner for some fantastic food ideas. Hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 26, 2012

We were in Chicago for the Chicago Marathon. We initially had a reservation closer to the start but it was over $100 more a night and at least $25 a day for parking. So I changed our reservation to the Chicago South Loop Hotel. We were pleasantly surprised! This hotel is an excellent value for the price. Front desk staff was very friendly. The room was larger than average, clean and quiet. Did I mention that parking was also free?? The only down side is that its 4 miles away from all the action but a cab was very easy to get. Overall a very good experience!

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank luv2travel_socal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Front Office Manager at Chicago South Loop Hotel, responded to this review, October 30, 2012
Thank you so much. Glad to see you enjoyed your experience!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chicago South Loop Hotel

Property: Chicago South Loop Hotel
Address: 11 West 26th Street, South State Street and W 26th St, Chicago, IL 60616-5093
Location: United States > Illinois > Chicago
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Spa Suites Wheelchair access
Hotel Style:
Ranked #95 of 189 Hotels in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chicago South Loop Hotel 3*
Number of rooms: 232
Official Description (provided by the hotel):
Experience all of the vibrant energy and excitement of Chicago, when you stay at the Chicago South Loop Hotel. Ideally located near McCormick Place and just minutes away from attractions like the Shedd Aquarium, Millennium Park, Navy Pier, Chinatown, and Magnificent Mile shopping, our sophisticated boutique hotel offers the perfect combination of classic style, impeccable guests services and a prime location in the heart of Chicago's historic Bronzeville District. Whether you're visiting the Windy City for business or pleasure, you'll enjoy modernized and spacious guestrooms, central location and fabulous service from our welcoming hotel staff. ... more   less 
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