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“What a cheated and dishonest comapny”

Chicago Segway Tour
Ranked #57 of 177 Tours in Chicago
Useful Information: Wheelchair access, Activities for older children, Stroller parking, Lockers / storage
Attraction details
Useful Information: Wheelchair access, Activities for older children, Stroller parking, Lockers / storage
Chicago, Illinois
1 review
common_n_attraction_reviews_1bd8 5 helpful votes
“What a cheated and dishonest comapny”
Reviewed September 29, 2013

We purchased tickets ahead of time and confirmed the time and final price of the tour via phone a couple days ahead of time. When we got there they made everybody give them their credit cards to "hold" and charged everyone an extra $20 for "taxes and fees" that were not mentioned online. They tell you about a $3 tire insurance fee and give you the option to
buy it but then convince you it NEVER happens. Well, I got a flat tire on the tour and had to pay $35 for the tire.

ALso, We bought two tickets on Groupon,but only one of it could used per visit. So paid another full price about $78.

The worst Segway tour in my life. Please see the rank on Tripadvisor and choose another company.

Visited September 2013
Helpful?
5 Thank Charlie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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237 reviews from our community

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Date | Rating
  • English first
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  • Swedish first
  • Any
English first
Level 2 Contributor
5 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
“Avoid this company!!”
Reviewed September 24, 2013 via mobile

We purchased tickets ahead of time and confirmed the time and final price of the tour via phone a couple days ahead of time. When we got there they made everybody give them their credit cards to "hold" and charged everyone an extra $20 for "taxes and fees" that were not mentioned online. They tell you about a $3 tire insurance fee and give you the option to
buy it but then convince you it NEVER happens. Well, I got a flat tire on the tour and had to pay $35 for the tire. The tires on the units are all bald in the first place. While on the tour my husband's unit malfunctioned and he fell off the unit, injuring my leg. The first thing they were concerned about was the alignment of the tire and not our safety. Once again, we had to pay another $55 for tire alignment. This company is a rip off and needs to have its license revoked. Avoid at all cost!!

Visited July 2013
Helpful?
3 Thank Jh102393
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bear, Delaware
Level 6 Contributor
275 reviews
95 attraction reviews
common_n_attraction_reviews_1bd8 59 helpful votes
“Great tour guides...rip off pricing”
Reviewed September 17, 2013

I was worried about booking with this company because I had a group. I decided to give it a try...that was a mistake. When I had called to reserve my spot they required a credit card number which I thought was normal and didn't think it was a big deal. I had bought 2 groupons, when I went to redeem them they said I could only use one but the groupon said you could use more than one. The owner (Demetrius) said that we could use one groupon and we had to pay full price for the the other one. I then said I would just cancel but he said since in was less than 48 hours he would charge my credit card the price of 2 full tickets. So I decided to suck it up and use one groupon and pay full price for the other one. Then he had the nerve to try to charge more because I used my credit card. On a better note the actual tour was fun and our guide was great! Its just a shame that they have to work for such a scammer. I did contact groupon and got a refund ASAP. Be careful when using a living social or groupon

Visited September 2013
Helpful?
Thank valeriecolleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“Misleading Company”
Reviewed September 16, 2013

Purchased a Groupon deal for this company for me and some as gifts for friends. When making my reservation I was told we could not use the gift Groupons and they would have to go on a tour by themselves on separate days for the gift Groupons to be valid. What? They were very unfriendly about this and in the end I canceled my reservation and got a refund from Groupon then booked with another Segway tour company. Sometimes saving a few bucks isn't worth it.

Visited September 2013
Helpful?
1 Thank MattdCHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level 4 Contributor
35 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
“The only way to travel”
Reviewed September 16, 2013

We had never experienced a Segway prior to this experience and after a 30 minute training session we were seasoned travellers. After the orientation the tour went for 90 minutes around Lake Michigan, Millenium Park, Soldier's Field and Navy Pier. Most fun I have had in years.

Visited September 2013
Helpful?
Thank BeanaMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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