I stayed in the Dana for several days on a business trip this past month. My stay was among the worst I have ever experienced in hotels around the world, mostly due to the incredible amount of noise in this property.
Some of the noise comes from the doors; the room doors are not equipped with closing mechanisms that work properly. Whenever someone opens a door and lets it close, it swings shut with a massive BANG that echoes throughout the floor. The housekeeping staff also do not seem to care about the noise that they make when they are cleaning rooms, which means that every morning starting at about 6:30 or 7:00, the banging begins and does not stop for hours. If you're trying to work from your room or take calls, it is nearly impossible.
Some of the noise comes through the paper-thin walls that separate the rooms. I could hear my next-door neighbor's spoken (not yelled) conversations with his wife while I lay in bed. When they called to each other from the bathroom, it was as if they were in my room.
Some of the noise comes from the "rooftop lounge" on the 26th floor. In reality, this is a very loud bar with thumping dance music that plays very late into the night. **If you have to be awake early and are in the hotel's upper floors, good luck to you. You'll need it. I was unfortunate enough to be put in a room on the 25th floor and heard nothing but dance music all week. At night, the bar closes somewhere between midnight and 2:00 a.m., but the staff at the front desk do not seem to know the bar's hours. That is, if you can get them on the phone--I tried calling the front desk several times at night and twice had to put the phone down after it rang 35 times with no response.
When you can reach them, the desk staff are a mixed bag. Some are smart and able to help, some not. The man on the late night shift several nights I was there is a good example. He spoke very fast and mumbled as he spoke, so that people kept having to ask him to repeat himself. The poor German tourists he helped in line ahead of me turned to each other and asked "Do you understand him?" This same staffer also wanted me to leave either a $25 cash deposit or $25 room charge deposit in to borrow a pair of scissors. I understand that people might take things and not return them, but the cost of replacing the item should be factored in--there is no way a pair of scissors merits a $25 fee.
Then, there's the cleanliness. On my floor, the housekeeping staff and the workers from the nightclub upstairs left bottles, cigarette butts, and other garbage in the hallway by the stairs. This trash stayed on the floor for three days. When I asked housekeeping about it, they said that "a different crew picks that up." Or doesn't pick it up, as the case was.
I know the Dana is convenient. I know it's inexpensive. But unless you're willing to sacrifice sleep for location and price, it's a terrible, terrible deal.
- Official Description (provided by the hotel):
- dana hotel and spa is located in downtown Chicago's River North neighborhood, known for hosting the Magnificent Mile, one of the hottest shopping streets in the US as well as some of the best restaurants, fantastic theater and exciting nightlife. This luxury boutique hotel and spa evokes a vibe that isn't about seeing and being seen - only about living in the moment. At dana hotel and spa, giving is our pleasure, and it's this fundamental yet profound principle that we practice daily. dana has been designed for living; a boutique hotel and spa in Chicago that offers an artful juxtaposition that balances the beauty of natural elements with state-of-the-art technologies, making our guestrooms and suites ideal for your lifestyle. Natural, sustainable woods, warm earth tones, and flawless details create dana, one of the most unique hotels Chicago has to offer. dana. Come as you are. ... more less
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- Also Known As:
- Dana Hotel Chicago