Just checked out of this hotel and got our car from the hotelvalet service only to find it had been riffled through and THINGS WERE STOLEN OUT OF CAR! It was obvious when we opened the car door that something wasn't right...papers, CDs, and keys were on the backseat and front passenger seat. When we immediately said something to the doorman and valet driver, the doorman just said, "he said there was nothing in it" or something flip to that effect, and they both walked away to move on to other guests. Unbelievable! There was no sign of forced entry/damage, so this was clearly the Dana Hotel's negligence and responsibilty. As we started to go through the car to see what was missing, I called up to the front desk and was told to ask the doorman to call security, which we did. We went back in and up to the lobby and approached the desk where the apparent manager and security guard were conferring. I wish I could say we were at least pleased with the way this situation was handled, but unfortunately that is not the case. They took the information and wanted an inventory of items missing. We had told them initially that there were iPhone cords/chargers and change missing, and the security guard said, "So besides some cords and quarters, what else is missing?" which I thought was callous and rude. After returning to the vehicle to verify there was no apparent damage/evidence of forced entry, they took the rest of the inventory of missing items (GPS, iPod, etc) we were sent on our way and told they would investigate it. A short time later, we received a phone call from the hotel security guard suggesting we file a police report. What an unsatisfactory experience! With all the choices in the city, pass up this mediocre hotel with obvious security breaches, and stay elsewhere!!
- Official Description (provided by the hotel):
- dana hotel and spa is located in downtown Chicago's River North neighborhood, known for hosting the Magnificent Mile, one of the hottest shopping streets in the US as well as some of the best restaurants, fantastic theater and exciting nightlife. This luxury boutique hotel and spa evokes a vibe that isn't about seeing and being seen - only about living in the moment. At dana hotel and spa, giving is our pleasure, and it's this fundamental yet profound principle that we practice daily. dana has been designed for living; a boutique hotel and spa in Chicago that offers an artful juxtaposition that balances the beauty of natural elements with state-of-the-art technologies, making our guestrooms and suites ideal for your lifestyle. Natural, sustainable woods, warm earth tones, and flawless details create dana, one of the most unique hotels Chicago has to offer. dana. Come as you are. ... more less
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- Also Known As:
- Dana Hotel Chicago