I read the other reviews here prior to booking, which was the deciding factor of staying here and not at the competition 10 miles away in Mattoon. However, the 5-star ratings seem to be optimistic, or I got the one bad room.
Cleanliness was good and front desk service was more than acceptable.
- one of the noisiest in-room air conditioners I've ever encountered. Roared, rattled and banged. Must have been 60 decibels at times. And the entire plastic case came off in my hands when I was trying to see if I could somewhat silence the stupid thing by shifting it slightly.
- pillows were floppy and almost as flat as a pancake. Luckily, I had extra space in my suitcase, and had brought my own.
I can't quibble with the price, cleanliness or other factors, but the property needs to pay some attention to these issues. A hotel/motel is not much at all if it doesn't provide a quality sleep.
Odd: no ramp for either a rolling suitcase or wheelchair near the lobby (it's at least 25 feet away). One other strangeness: there was a desktop air filter unit continually in use and sitting in the relative darkness in the hall across from the lobby. I almost killed myself once avoiding tripping over it.
Note that the iron / ironing board is not kept in the room (as there's no place to keep them), but need to be requested from the front desk.
Would have been a solid 4 if I didn't encounter the "anti-sleep" issues and the hallway obstacle course.
- Official Description (provided by the hotel):
- Located Minutes from Eastern Illinois University, Interior-Corridor Non-Smoking Hotel with Free Continental Breakfast ... more less
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- Also Known As:
- Days Inn - Charleston Hotel Charleston
- Charleston Days Inn