We've stayed at this hotel once before (two years ago), but our second stay was not as pleasant as the first. I'll start with the cons, but end on the good stuff.
First, after our first night there our room was not cleaned. We were out of our room from 11am til 6pm and when we returned at 6pm it was just as we left it. We talked to the staff at the front desk and they were not very apologetic or willing to do much about it - they failed the true test of customer service. We had to leave to go to dinner and they told us they would send somebody up to replace the towels and leave some toilet paper. When we returned at 11pm they had not done so. Two strikes.
Second, we found bugs nesting in the window of our room. They were friendly lady bugs, and they were harmless, but it didn't make us feel like we had a clean room.
Third and last complaint are the thin walls and noise in this hotel. We could hear noise in nearly all directions and since it was a fairly busy weekend with the IHSA football tournament, we could hear a lot of noise.
Despite the problems mentioned above (and I do have high standards) this hotel is generally pretty nice. The overall cleanliness is high and since the hotel is only a few years old, it is still in nice condition. The room we had was mid-sized and they have pretty comfortable beds and a nice flat-panel TV.
Free wireless internet is nice and it works well.
- Official Description (provided by the hotel):
- Our Champaign, IL hotel is located just minutes from the universities, and features over 18,000 sq/ft of event/conference space. The Hilton Garden Inn Champaign/Urbana is perfectly situated to make your stay in Champaign/Urbana a memorable one. Hotel guests can enjoy breakfast, lunch, and dinner at the Great American Grill, located on property. If you prefer to eat in your room, you can order room service or take advantage of our 24-hour Pavilion Pantry for a quick snack. Both business and liesure guests is sure to enjoy our complimentary WiFi access, as well as our swimming pool and fitness center. Slip into comfort and end the day in our adjustable Garden Sleep System for a good nights rest. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Priceline, Hotels.com, Travelocity, Hotwire, Orbitz, Cheap Tickets, Cancelon, HotelQuickly, TripOnline SA and getaroom.com so you can book your Hilton Garden Inn Champaign/ Urbana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Garden Inn Champaign/ Urbana Hotel Champaign
- Hilton Champaign