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“Great hotel if you need a handicap accessible room!”

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Courtyard Champaign
Ranked #16 of 25 Hotels in Champaign
Wilmington, Delaware
Level 4 Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great hotel if you need a handicap accessible room!”
Reviewed September 29, 2012

This was the last hotel we stayed at on a ten day trip and the ONLY one that was truly designed for someone in a wheelchair. The bathroom was well set up and had room for the chair to turn around. The sink was the right height and was roll under. There was enough room between the beds for the chair. The final feature that demonstrated the attention to detail was that the clothes rod in the closet had been lowered so the person in the chair could actually hang up their clothes. Hooray for Marriott!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Betsydv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
chicago, il
2 reviews
Reviewed June 25, 2012

Our baseball organization had 2 teams staying here for a baseball tournament. The manager, Derek, had welcome gifts for each team ready and waiting. He also had the foresight to put us all on 1 floor and was very accomodating in fixing a reservation error. The staff went out of their way at every turn to help us from opening the Bistro early to get the boys fed before their early game to the night manager going out to buy birthday candles that we forgot (on his own dime!).

Highly recommend it!

  • Stayed June 2012, traveled with friends
    • Value
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Helpful?
Thank ramfan9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Illinois
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 22, 2012

The visit started off well. The Hotel is decorated quite well. All was going well until a spider the size of a half dollar started walking around the bathroom. This creeped me out for the rest of the stay. We informed the front desk staff in the morning and they offered to give us money back. Unfortunately, we booked through Expedia and the hotel could not offer monitery compensation just points. I don't stay in Marriots often enough for points to be meaningful.

Room Tip: Bring bug spray and a large shoe.
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Inkerbill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChampaignCYD_GM, Manager at Courtyard Champaign, responded to this review, June 1, 2012
Thank you for your feedback. I apologize you had a negative experience at our hotel and I want to assure you that we have a pest control program in place! We value all of our guests' feedback and will use your feedback to evaluate what can be done to improve our hotel pest control program.

Sincerely,

Steven Steinhauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh
Level 6 Contributor
99 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed November 27, 2011

We recently spent 3 nights at the Courtyard by Marriott. We chose the hotel because it was near our family. We had stayed elsewhere for the same price last year and thought that this would be as nice but closer to family.
First the positives. The staff was friendly and helpful. The rooms were clean.
The negatives: the rooms were much smaller than the hotel we stayed in the prior year. Fortunately we were not in the room much. Second, breakfast is not included... Weird because it's sister hotel is literally right next door and it was less money, same size rooms and did include breakfast.
Would we return? We like the area but we will investigate the other options.

  • Stayed November 2011
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marigot1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 20, 2011

My husband and I had booked a room online at this hotel in August 2011 for a stay in October. We made a minor change to the reservation on the phone two nights before we came, and were sent a confirmation of our reservation, noting the changes. Imagine our unpleasant surprise when we got to the hotel at 8 pm, with our 1 year old, 3 year old and 5 year old in tow, only to be told we didn't have a room. When we showed them the confirmation email from Marriott they said our reservation had been altered at Central Booking and in spite of the fact we had a confirmation email in hand they didn't have any rooms for us and were sold out. That was all. The front desk told us we could call the 800 number but there was nothing else they could do. After an hour talking to various people at Marriott we were told that though they were very sorry this this mistake had been made. They said if another Marriott in the area had any rooms free they would have sent us there, but everything was booked. They did not in any way help us try to find an alternate room for the night at a different hotel. Fortunately I had my computer and was able to find a nearby hotel (the LaQuinta, which was totally fine) on Orbitz. I can't believe they didn't help us find a room. The customer service was terrible from the front desk though the person on the 800 line. On the way to the new hotel I called back to complain about how this was not right, and that person was pretty decent and explained to me how the reservation had been messed up but instead of fixing it or letting me know they just did nothing and left it to me to find out I didn't have a room when I got there. I can understand one mistake being made, but come on. How could it have occurred to no one to find us a room at another hotel? At the end of that call they said they would give us some bonus points (because we are elite rewards members) but that was no help to me when what I needed was a place to stay. I will definitely not stay there again. Total incompetence. The hotel is fine but the I've been staying there since 2007 and after they redesigned it to look like all the other Courtyards all the good staff people there are gone and the old perks like free coffee and cookies in the lobby have been replaced with mostly unfriendly staff and an overpriced snack bar.

  • Stayed October 2011, traveled on business
    • Value
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Helpful?
3 Thank ChicagoYoungMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eastern MA
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 5, 2011

The hotel location is convenient to the highway and only minutes from U of I campus. There is a shopping mall, several other hotels, and many chain restaurants in the immediate area. If highway noise disturbs you, ask for a room that doesn't face the interstate. It is an unusual Courtyard property. We were surprised at how small our King size room was. The onsite "restaurant/bar" was also a surprise: it resembled the dining area one often finds just off the lobby at a Residence Inn. We ate elsewhere so I can't review the food. Despite being small our room was clean and well-serviced every day. The furnishings were in very good condition. There was plenty of hot water on demand, extra towels upon request, and a coffee pot and small refrigerator in the room. The bed was acceptable. There is a computer in the lobby where you can check-in to flights and print boarding passes. Complimentary coffee is available in the morning, hot water the remainder of the day. Couldn't call it a good value as we were there 3 nights over homecoming weekend and paid $100 more per night than the usual rate.

Room Tip: Rooms that don't face the highway are quieter.
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Soonipi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mystic, Connecticut
Level 4 Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed August 19, 2011

The Courtyard Champaign could be a lot better. The lobby and 'bistro' are very similar to every other Courtyard since the brand remodeled in the past couple of years. The food offered is marginal in quality and the cost of items was high for the quality (almost 3 bucks for a coffee).

The rooms have been remodeled in the last year or two - on the surface (paint/ tvs/etc) based on the recent updates by the brand. But the rooms themself could use a complete update and remodel. In addition, hallways noise was noticed in the room which suggests that the doors etc have not been updated. The air temperature control was not working properly - either way too cold or way too stuffy. The bed was not very comfortable and sheets didn't seem to fit the bed correctly.

The cleanliness of the room was fine and in general it was an alright stay, but I have come to expect more from Courtyard.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank PeterRose14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Champaign

Property: Courtyard Champaign
Address: 1811 Moreland Blvd, Champaign, Champaign-Urbana, IL 61822-1223
Phone Number:
Location: United States > Illinois > Champaign-Urbana > Champaign
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 25 Hotels in Champaign
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Champaign 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Courtyard Champaign Hotel Champaign
Champaign Courtyard
Champaign Marriott

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