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“Pleasantly Surprised”

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Extended Stay America - Champaign - Urbana
Ranked #21 of 25 Hotels in Champaign
Reviewed January 14, 2013

After reading several negative reviews, I was somewhat apprehensive about staying here. However, I was pleasantly surprised by the quality of both the staff and the facilities.

Check-in was handled efficiently, and the property's amenities were carefully explained without my having to ask.

The room itself had very clean carpeting, and the floor area in the small kitchen was spotless. The bedding was good and the bed itself comfortable. The furniture showed some wear, but this was certainly nothing that warranted complaint.

Water pressure was excellent as was the temperature of the hot water. Some of the towels were a bit thin, while others were quite comfortable - not a big deal. But ,like many hotels of this level - the soap was not of good quality - so bring your own.

Overall, Extended Stay America - Champaign - Urbana was a very good value at a very reasonable price.

Recommended.

  • Stayed: January 2013, traveled solo
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1  Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Region39, Manager at Extended Stay America - Champaign - Urbana, responded to this reviewResponded January 15, 2013

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.

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37 - 43 of 47 reviews

Reviewed August 1, 2012

while I have to agree with the reviews the front desk staff are very nice and friendly...the rooms are less then clean and smell. when you come in the front lobby the smell is just a glimmer of what the rooms will smell like. I repeatedly requested a non-smoking room...but as the front desk staff said..."it is impossible to keep them from smoking in the non-smoking rooms"

if you smoke and have pets this might be a place you would like to stay....it is cheap and it has a kitchen ...but quite frankly I existed the night I arrived to candlewood across the parking lot to a lovely clean smelling NON SMOKING facility.

Room Tip: it does not help to ask for a nonsmoking room
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  • Stayed: August 2012, traveled on business
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3  Thank radyfurst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Champaign - Urbana, responded to this reviewResponded August 13, 2012

I recently received a copy of your review for our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was happy to read that you experienced top-notch guest service from the staff, but disappointed to read about the rest of your stay. Please accept my most sincere apologies.

I do appreciate the opportunity to address your concerns about the condition of your room. Please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Only certain rooms are designated as smoking rooms, the rest as non-smoking. It should never be the case that a guest who requests a non-smoking room is placed in a smoking room, or one that smells like smoke, when the preferred room type is available. In response to your comments, I have met with hotel management and staff to find out how such an experience occurred and to determine a system for preventing a repeat occurrence.

Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope that you would give us the pleasure of having you as a guest again at this hotel or any other brand locations in the future.

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Reviewed July 1, 2012

I have stayed at most of the hotels in Champaign over the years and have paid high prices for medium quality rooms. Extended stay is my cup of tea. Although there isn't any service after 11pm. I am usually in bed at that time. My son and I stayed there while he was being recruited by the University football team. We offended someone in another room. I was sitting on the bed and told my son I could put my plastic 20oz bottle in the trash can in the kitchenette. I flipped it over my head and bingo it went in. He laughed and had to try, after about 15 tries I told him to give it to me. He did and I flipped it behind my back and over my head and it went in a second time. I laughed at him for 20 mins. He kept trying until we received a call from the front desk asking if we had a dog in our room. The guy at the front desk sounded a little sinister and after I told him no we didn't have a dog, he kept telling me what a penalty was for having a dog. I finally had it and told him I didn't give a sh#$ what the penalty was because we didn't have a dog and if he didn't believe me to tote his a&^% up here and look for himself. Believe it or not he did! I was a real butt after that and took my pants off while he was standing there and talked with him in my underware, he seemed most uncomfortable at this so I took my shirt off. It made my son and I's day and Achmad? was a little offended, but so was I.
In the morning I discovered that achmad didn't work for the hotel and it was a sham that this guy pulled. They apologised all over and I laughed about it. It could have been dangerous if it would have been someone else, but I am a huge man and a former athlete and my son is 6'4" 270 pound monster that benches 425 as a 17 year old. I think Achmad was more scared of him than me takiing off my pants.
Buy the way, the room was clean, the beds hard (i like them that way) and price right. I will stay there. The bus stop for the University is less that 1/10 mile away and the bus takes you anywhere on campus. It saves on parking during games at mamorial stadium and assembly hall. MTD the bus line is great also.
I would recommend this place over their next door neighbor (country Inn, nice hotel and twice the price). I stayed recently at the Red Roof Inn and although I usually like the RED ROOF this time it was a dump with mold in the tub.
Extended Stay was great and ws just what I wanted. If your needy and want the front desk to hold your hand all night long though, this isn't the place for you.
There are all kinds of resturants in the area. We visited Fazoili's, Alexanders Steak House, Panera Bread ad others. There is a Miejers and walmart within 2 miles to meet any other needs you might have and gas and auto repair is available close.

  • Stayed: June 2012, traveled with family
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Thank libertybear2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 15, 2012

Thank you so very much for your glowing review of Extended Stay America Champaign - Urbana. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2012

I been staying here with the wonderful folks in CU for over a year now, on family business. The staff are excellent, knowledgeable, friendly, and have come to feel like family to me. The room is perfect for me needs, at a price perfect for my budget! The location is perfect, with all shopping and restaurant needs within a mile or two. I have stayed here before, and would/will gladly stay here again!!

  • Stayed: June 2011, traveled solo
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Thank Johnttheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 15, 2012

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Champaign - Urbana. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

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Reviewed February 5, 2012

Ryan H.was the best front desk man ever! He was very helpful and courteous! I enjoyed my stay.

  • Stayed: February 2012
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Thank Mellay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Champaign - Urbana, responded to this reviewResponded February 21, 2012

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Champaign - Urbana. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2012

The staff is very knowledgeable, attentive and, friendly.
They were prepared for me when I arrived and caused me no delay when I checked-out.
Housekeeping is respectful of your possessions and makes a clean room.
I always felt safe for me and my car.

Room Tip: If you don't smoke and only need one bed stay on the south end or far northern end on the second...
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  • Stayed: October 2011, traveled on business
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Thank AlvinS810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2011

Room is decent, fairly modern with a flat screen tv, desk, chair. No extra pillows or blankets. Remember there are no toiletries. Kitchen included 2 burners, microwave, toaster, full size fridge and coffee maker. NO oven. Needs an oven, frying pan, dish soap. Kitchen not properly stocked. Don't even think about making pancakes or baking.
Luckily, there are grocery stores nearby.
Mold on the shower curtain, noisy toilet.
Otherwise, it was decent and still a good price. The front desk staff is friendly and helpful.

  • Stayed: November 2011
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Thank Scrumble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Region39, Manager at Extended Stay America - Champaign - Urbana, responded to this reviewResponded November 15, 2011

"I recently received a copy of your review of the Extended Stay America Champaign - Urbana. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We specialize in providing clean, comfortable rooms at an affordable price. That means we don't set out extra amenities like shampoo, lotions, shower caps, etc, in our rooms. However, our hotel does have a limited supply of sundries at the front desk, and we happily dispense them free of charge upon request. Operating in this way allows us to continue to provide you our great rooms at exceptional rates. I take seriously your concern, however, and assure you that we work very hard to explain exactly what we offer to our guests before they arrive. I am, of course, very sorry that we were unable to make our offerings more clear to you before you checked in, and hope that you will keep our hotel in mind when your future needs are for an accommodation like ours.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Champaign - Urbana

Address: 610 W Marketview Dr, Champaign, Champaign-Urbana, IL 61822-1212
Phone Number:
Location: United States > Illinois > Champaign-Urbana > Champaign
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #21 of 25 Hotels in Champaign
Price Range: $64 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Champaign - Urbana 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Extended Stay Champaign
Champaign Extended Stay

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