Ryan H.was the best front desk man ever! He was very helpful and courteous! I enjoyed my stay.More
- Free Wifi
- Free Parking
Ryan H.was the best front desk man ever! He was very helpful and courteous! I enjoyed my stay.MoreShow less
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Champaign - Urbana. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.
Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
The staff is very knowledgeable, attentive and, friendly.
They were prepared for me when I arrived and caused me no delay when I checked-out.
Housekeeping is respectful of your possessions and makes a clean room.
I always felt safe for me and my car.
Room is decent, fairly modern with a flat screen tv, desk, chair. No extra pillows or blankets. Remember there are no toiletries. Kitchen included 2 burners, microwave, toaster, full size fridge and coffee maker. NO oven. Needs an oven, frying pan, dish soap. Kitchen not properly stocked. Don't even think about making pancakes or baking.
Luckily, there are grocery stores nearby.
Mold on the shower curtain, noisy toilet.
Otherwise, it was decent and still a good price. The front desk staff is friendly and helpful.
"I recently received a copy of your review of the Extended Stay America Champaign - Urbana. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.
We specialize in providing clean, comfortable rooms at an affordable price. That means we don't set out extra amenities like shampoo, lotions, shower caps, etc, in our rooms. However, our hotel does have a limited supply of sundries at the front desk, and we happily dispense them free of charge upon request. Operating in this way allows us to continue to provide you our great rooms at exceptional rates. I take seriously your concern, however, and assure you that we work very hard to explain exactly what we offer to our guests before they arrive. I am, of course, very sorry that we were unable to make our offerings more clear to you before you checked in, and hope that you will keep our hotel in mind when your future needs are for an accommodation like ours.
It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."
I have been staying here, off and on, for the last six months. It's been adequate and I love the kitchenette. You get full size fridge, microwave, kitchen sink, stove top, cupboards, and a full set of tableware for two. There is no free breakfast and there may be charges for the internet, which I think is chintsey. No daily maid service, but that was fine with me.
It's reliably fairly clean, though they could do a better job on the carpets. The staff is excellent. There are better suites in town, but for the value, it has served me well.
Room smelled like an old man(dirty hair and feet).
Bed was made of bricks. yes, it was that hard.
Towels were so hard they could cut you.
Crazy loud water pipes.
Not even a soap dish in the bathroom.
No hotel staff after 11:00 p.m. (dangerous).
Drunk kids drinking and smoking in parking lot outside of my window
"Thank you for taking the time to review your recent stay at Extended Stay America Champaign - Urbana. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.
Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms are regularly cleaned and disinfected upon a guest's checkout as well as during applicable periods of the stay, then inspected by a manager who determines if it meets our quality standards. Obviously, your experience indicates that our system broke down. In response, I have met with hotel management and staff to find out why and to determine a system for preventing a repeat occurrence.
Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada."
It's our second time in ESA Champaign, and we plan to keep staying there. The hotel is very clean, quiet and safe. The kitchen is great and the supermarket is just around the corner! (there are also a lot of restaurants and the mall is close, but we save a lot of money cooking ourselves). The staff is very kind and we weren't disturbed at all. Location is nice, but transportation is needed to go downtown or to the campus. Anyway, the bus system is very organized and efficient. ESA is the best choice to feel like home if you go to Urbana - Champaign (and for a low price!).