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“Do not say here.”

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Quality Inn & Suites Champaign
Ranked #25 of 25 Hotels in Champaign
Bowling Green, KY
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Do not say here.”
Reviewed December 28, 2008

We stayed here on our way to Iowa. The rooms are very outdated, the heat/air was difficult to regulate, the breakfast was terrible, the person behind the desk was rude and not helpful a bit. And during the not-so-great breakfast with my husband and 2 children, he was talking to his friends and cursing! The sheets are too small for the bed and would not stay on the bed which results in a very uncomfortable night! The indoor pool they advertise was empty. We couldn't wait to leave. This is my first time to get on this website and complain...but I just wanted to save someone from the experience we had.

Stayed December 2008
Helpful?
1 Thank stephschafer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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SAINT LOUIS
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 4, 2005

I don't know if this is appropriate for this forum or not. I hope it's helpful, and not just the ranting of a disgruntled traveler.

I was traveling on business, driving from Chicago to St. Louis. About half way home I stopped to spend the night at the Comfort Inn in Champaign, IL, using Choice Privileges frequent guest points. It looked like a nice facility, as I’ve come to expect from the Choice Hotels brand. When I went in to register, there was no one at the desk. There was a sign indicating that the desk clerk was away helping other guests. I understood this, and waited for him to return. I was tired and admittedly out of sorts, and was a bit sarcastic when the young man returned after about 10-15 minutes. He asked if he could help me, and I asked if he could check me in, “If it’s not too much trouble.” He said, “Why would it be any trouble?” I replied, “I don’t know, but I’ve been waiting for over 10 minutes.” He smirked, and said, “I put out the sign.” I explained that the sign didn’t check me in, and he responded, sarcastically, that he had to wait on other guests. At this point, I asked for my credit card and ID, and said I’d go elsewhere. As I said, I had a bit of an attitude myself, and take half the blame for this exchange, although I've been in a number of hotels where the staff were very courteous to me when I gave them reason not to be. That's no excuse on my part, I know. But this is not why I was so upset by this particular incident.

I called Choice Privileges to see if I could cancel the reservation. The guest services representative said she would call the hotel to see if they would allow me to cancel. “Or,” I added, “just apologize for my delay. That’s all I really want."

She came back on the line after talking to this young gentleman, and said he’d agreed to cancel the reservation. “He’d rather cancel my reservation, than apologize?” “Yes, apparently so. He sounded rather snooty to me,” the guest services rep admitted.

Choice Privileges ultimately took good care of me, and found me a room nearby at another hotel, and compensated me somewhat for my inconvenience. I don’t know when, if ever, I’ll find myself again in Champaign/Urbana, but I know I won’t be staying at the Comfort Inn on Marketview.

  • Stayed November 2005, traveled on business
    • Cleanliness
    • Service
Helpful?
1 Thank kevrhon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quality Inn & Suites Champaign

Property: Quality Inn & Suites Champaign
Address: 305 W Marketview Dr, Champaign, Champaign-Urbana, IL 61822-1200
Phone Number:
Location: United States > Illinois > Champaign-Urbana > Champaign
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 25 Hotels in Champaign
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Champaign 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Welcome to the Quality Inn & Suites, a Champaign hotel within close proximity to the University of Illinois at Urbana-Champaign. Whether traveling for business or pleasure, the Quality Inn & Suites™ hotel in Champaign is the perfect place for lodging. Within one mile, visitors can shop until they drop at the Market Place Shopping Center, dine at some of the finest restaurants in the area or visit the University of Illinois at Urbana-Champaign. ... more   less 
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Also Known As:
Quality Inn And Suites Champaign
Quality Inn & Suites Champaign Hotel Champaign
Comfort Inn Champaign
Champaign Comfort Inn

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