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“Perfect choice for a weary traveler”

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Country Inn & Suites By Carlson
Ranked #10 of 25 Hotels in Champaign
Certificate of Excellence
Reviewed July 23, 2013 via mobile

After having a horrible experience next door at the Wingate, we got a room at the Country Inn. First experience at this hotel chain and we love it! Wonderful staff, beautiful decor and rooms. Bed are SO comfortable and bathroom is a nice size that two adults can get ready at same time.
Breakfast was wonderful, waffles, fresh fruit, sausage, eggs and potatoes. Food tasted fresh.
Love the added touch of an USA Today paper being delivered to our door in the morning :)
We didn't have a chance to check out the pool area - but the front desk clerk did say the hot tub was closed for repair.
Thanks!!

  • Stayed: July 2013
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2  Thank astanley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie I, General Manager at Country Inn & Suites By Carlson, responded to this reviewResponded July 26, 2013

Thank you for your feedback and for taking the time to write about your experience! We are delighted to read that you enjoyed the friendly and efficient front desk staff, our newly renovated guest rooms, and our breakfast. We look forward to your next visit with us!

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279 - 285 of 394 reviews

Reviewed July 15, 2013

We stopped here on our way home from NE to PA. The rate was decent, it was close to the interstate and there were many restaurants nearby.

The front desk clerk was friendly and check-in went smoothly. When we got to our room it was freezing - the temp had been set to 50 degrees! We turned off the AC, opened the windows (85 degrees outside) and went to dinner, assuming the temp would normalize by the time we returned. Wrong. When we returned the temp was still a frosty 58. We asked the front desk clerk if it was possible for us to change rooms even though we had used the bathroom, including soap and hand towels, in our room. She found us another room and even checked the condition for us before we changed rooms. She was helpful and friendly throughout this process.

The room was comfortable but probably the best part about the king suite was that it actually had a door to close between the bedroom and other room instead of just an archway typically found in other hotels that advertise suites. This was perfect for us! My husband did his usual early riser thing at 5 a.m. and I was able to sleep until 7 a.m.

Breakfast was the typical breakfast found at most hotels of this quality. It's fine for what it is.

We will definitely stay here again.

  • Stayed: July 2013, traveled as a couple
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Thank subrice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie I, General Manager at Country Inn & Suites By Carlson, responded to this reviewResponded July 18, 2013

Thank you for your response on TripAdvisor. We are happy to hear you enjoyed our spacious newly renovated king suites and our front desk agent was able to assist you with your issue. I apologize the room was so cold for you. I will ensure this similiar issue does not happen again.

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Reviewed July 11, 2013 via mobile

We didn't book the place ahead of time but the receptionist honored the internet rate after a long drive. It was a relief that we didn't have to fuss with print outs or booking on our phone. The lady was friendly and we will give them our business again if we visit Champaign again.

  • Stayed: July 2013
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Thank Kat D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie I, General Manager at Country Inn & Suites By Carlson, responded to this reviewResponded July 18, 2013

Thank you for your response on TripAdvisor. We are happy to hear you enjoyed your experience with us! We look forward to having you visit us again.

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Reviewed July 1, 2013

We stayed here for corvette show at Assembly Hall and can't wait to stay here again next year! The hotel staff went above and beyond for the guests. They even had a car wash area so we could was our cars and provided towels for us. I travel several times throughout the year and haven't received this kind of service. Kudos to all the staff for making this the best stay we've had!

  • Stayed: June 2013, traveled with family
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Thank Jeff J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie I, General Manager at Country Inn & Suites By Carlson, responded to this reviewResponded July 11, 2013

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your experience with us! We look forward to seeing you again next year!

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Reviewed June 28, 2013

We have always enjoyed the Country Inn & Suites. This one was not the case ! Their excuse was because of being short handed...Even from the night before & knowing that there was a college graduation going on that weekend ??? Filthy pool and hot tub that stunk was not useable. I had specifically called ahead to be sure that they had one because I have fibromyalgia and find it a necessity when booking a hotel / motel. Certainly wouldn't have expected that, since all of the other Country Inns we have stayed at over many years, were always nice. Breakfast was the worst we have ever experienced ~. Items were brought out so that you had eggs only, then bacon, then potatoes, fruit wasn't replenished. If you were lucky enough to be in line waiting for more food you may get some. I always like eating meal items together :) As this was reported, others were complaining as well...but the staff could care less, they only got nasty when we complained. After we wasted our breakfast time with eating each item seperately (there were 4 of us ) and it cased us to leave later than planned to be on our trip back to Ohio. We ended up having to stop for food after we left. Upon check out as we were asked if our stay was alright, I voiced our displeasure & requested some compensation for the inconvenience the stay caused. Well they liteally blew up at me for that. (and this was the management too) For this kind of stay,we would have been better off & saved money at another motel like super8, motel 6, red roof, etc. I would never stay here again ! They may be okay if there isn't an event or nothing goes wrong, but to get treated with so much disrespect when there is a problem, I would advise everyone not to chance it, unless you feel that not getting what you paid for & inconvenience would be worth your hastle.

Room Tip: None of their rooms....Choose a different hotel
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  • Stayed: May 2013, traveled with family
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4  Thank lindaf696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at Country Inn & Suites By Carlson, responded to this reviewResponded July 6, 2013

We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service and breakfast that we can offer. To discuss your concern further, please contact Corporate Customer Care.

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Reviewed June 2, 2013

Club Carlson upgrade. Better value than all others we found in area. Very clean. Very personable. We were upgraded to a king with an AARP discount. Great room. Lots of space and good flat screen TV's. Right next to the interstate with easy on and off access. Gas Station next door. Very quiet. No complaints... all good.
Hot breakfast included... but not a strength. room for breakfast was very nice.

  • Stayed: June 2013, traveled as a couple
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Thank Bob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie I, General Manager at Country Inn & Suites By Carlson, responded to this reviewResponded June 4, 2013

Thank you for your wonderful comments regarding your recent stay with us.. Our housekeeping staff take great strides in ensuring our guest rooms are 100% clean, comfortable and inviting for all of our guests. We are so happy to hear you enjoyed your stay and look forward to having you come back again!

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Reviewed May 28, 2013

The front desk clerk was very fast at getting us checked in on a holiday weekend and upgraded us to a suite because of our Club Carlson gold status. He was extremely friendly and helpful. When we got into the room, the first thing I checked was the bathroom. It was spotless! It was stocked with Pantene shampoo and conditioner and Vaseline body lotion. A very good hair dryer was there. The bed was king size and very comfortable with two separate closets and lots of dresser drawers. The room had a clean mini fridge, microwave and coffee pot . There was an abundance of plug ins for our phones, iPad. The free wifi was fast and easy to connect to.
There was a large flat screen TV in the living room of the suite and the same in the bedroom.

There was a pullout coach in the living room as well as an upholstered chair. This was the first negative I found in the room. They both smelled terrible and need a good cleaning. I'm not for sure that if you have children you would want them to sleep on this dirty coach. The same thing with the carpeting in the room. It was sticky if you walked on it in bare feet, so I ended up wearing my flip-flops while in the room.

We went down for a free breakfast the next morning. There was a good selection, including waffles you make on your own. Breakfast was until 10:00am and we were there at 8:30am. They had biscuits and gravy that morning, but were out of them when we got there. They would not replenish them!

  • Stayed: May 2013, traveled as a couple
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Thank jvmurph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie I, General Manager at Country Inn & Suites By Carlson, responded to this reviewResponded May 29, 2013

Thank you for your positve responses regarding your recent stay with us. We highly regard our Club Carlson members and take pride in showing them the recognition they deserve. I deeply apologize for the negative comments regarding your stay. I am ensuring this does not happen again. We are in the process of finishing up our renovations and this does include all new sofas, chairs and carpeting. We hope you come back to visit us again!

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Additional Information about Country Inn & Suites By Carlson

Address: 602 W Marketview Dr, Champaign, Champaign-Urbana, IL 61822-1212
Phone Number:
Location: United States > Illinois > Champaign-Urbana > Champaign
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Champaign
#8 Business Hotel in Champaign
Price Range: $73 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
This award winning property is located within walking distance of several dining choices and the Market Place Mall. Exit off of I-74 at exit 181 Prospect Ave and go north one block and turn right. Property offers a free daily hot breakfast buffet,free Internet access, Indoor Pool, 24 Hr Fitness Center, 24 hr Business Center, Fresh Baked Cookies Daily, Read and Return book library, Club Carlson loyalty program and much much more. ... more   less 
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Also Known As:
Country Inn And Suites Champaign-North
Country Inn & Suites Champaign-North Hotel Champaign
Country Inn Champaign North
Champaign Country Inn

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