After touring Sri Lanka and staying at the superb The Wallawa, Kandy House and Jetwing Vil Uyana, we spent the next two nights of our holiday here. What a huge disappointment it was. In fact the website portrayed, to us, a completely different picture.
The spa is closed until 'late 2014', the pool is coloured in the wrong green, is uninviting and looks like it is covered in algae. There are only enough spaces for 10 people on the comfy chairs by the bar and pool. The pool area is so tight that in some places, you have to step over peoples feet while they are sunbathing to get past. We booked two beach cabins (one for our teenagers) which stated on the website, overlooked the Indian Ocean. Well they were located in an overgrown scrubland 'jungle' and no way could we see the sea. The rooms were therefore very dark. On the way to our cabins with our luggage were two mattresses and a vacuum cleaner (that stayed there for 2 hours!) that had been left on the side of the seemingly unfinished path - very unprofessional
Dinner First night: Red wine cold. (2nd night fine). Jumbo prawns (not cheap) dry and obviously had been sitting around for hours. Set menus chocolate pudding could have been out of a packet.
Breakfast: Ok cooked breakfast. Stale bread and croissants. Warm coffee.
Dinner 2nd night: The curry was good but we decided against the fruit platter for pudding at approx. £6.00 incl tax and service (Fruit is in abundance in Sri Lanka and growing on the other side of the road to the hotel!
Breakfast 2nd morning. Coffee was hot this morning. Same standard as before but no hash browns (replaced by veggie burgers)
Waiters are rather scruffy. They REALLY try but they seem to have no manager to lead them and look a bit lost and unsure what to do. Even the bar staff seemed to be reading a manual to mix a drink.
We went to Pidgeon Island which was fantastic (did not do it through the hotel ) but our driver organised an excellent local man, who was not expensive (available on Nilaveli beach without booking) who took us for a memorable snorkel around half of the island. A must - wonderful fishes and coral
POSITIVES: The staff really do want to please but lack any direction or proper training. The bed and pillows are excellent (The best we encountered) The air conditioning very efficient. Room very clean and showers very good.
This hotel is NOT good value for money and certainly overpriced compared with those hotels we had stayed in before on the island. (Our teenagers though, did not think this place was too bad). The Pidgeon island trip saved us. I was actually very keen to leave the hotel as early as possible on check out day (again, check out was disorganised and unprofessional, lacking in competent management like the whole hotel.
- Official Description (provided by the hotel):
- Within just 30 minutes drive from Trincomalee, Jungle Beach is located in Kuchchaveli, on the eastern seaboard of Sri Lanka. Jungle Beach is every bit as its name implies - spectacularly set in an entirely natural and harmonious blend of Sri Lanka’s most celebrated virtues – its wondrous beaches and teeming jungles. Nestled within a secluded 10-acre reserve, sandwiched between the vast Indian Ocean and a lagoon filled with colorful birds, this luxury beach resort beckons with over 4km of private beaches, tropical mangroves and endless pursuits. 48 luxurious villas of modern design yet crafted from indigenous materials as to appear born of the jungle and fused in harmony with the natural surroundings all offering spectacular views of the ocean. Each villa tucked deeply within luscious foliage, offers utmost privacy and seclusion. Spacious 650 square feet villas, each one luxuriously appointed with king sized beds, high-end entertainment systems, private decks and outdoor rain showers. ... more less
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