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“Not going to stay here again”

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Best Western Saluki Inn
Ranked #1 of 9 Hotels in Carbondale
Certificate of Excellence
GreenLeadersBronze level
Morton Grove, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Not going to stay here again”
Reviewed November 7, 2011

Not a good experience. We called ahead to confirm our reservations and three times they couldn't find our reservation. Upon arrival the desk attendant once again couldn’t locate our reservation, even when we handed the confirmation printed out. We had requested and really needed a roll-away bed. The desk attendant claimed that they were locked up and he didn't have a key. A really bad situation considering that we were bring a guest down with us.

The room also had a very noticeable unpleasant odor.

Would not return to this hotel and would rethink staying at a Best Western again.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lee K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa M, General Manager at Best Western Saluki Inn, responded to this review, December 5, 2012
I am so sorry to hear that you had an unpleasant experience at our hotel. We recently went through new management. I as the new general manager will definitely say that we are not the same hotel as we were a year ago. I assure you on behalf of our entire staff and I, will provide you a wonderful and memorable experience. When you decide to pay a visit to Carbondale, please reconsider Best Western saluki Inn as place where you can have a pleasant comfortable restful stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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409 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Danish first
  • English first
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English first
Little Rock, Arkansas, United States
1 review
Reviewed November 3, 2011

Rooms are clean..decent for the price, tub was a bit grimy in my room, son's tub was clean, staff is "just", they boast an indoor heated pool, but it was dirty and cold. Conveniently located, breakfast is free from 6-9..Could stay here again if I had to.

Room Tip: we have double non smoking
See more room tips
  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MomsBizness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa M, General Manager at Best Western Saluki Inn, responded to this review, December 18, 2012
I apologize on behalf of Best Western Saluki Inn for not being able to exceed your expectations. Thank you for taking the time to give us your feedback. Your satisfaction is very important to us and we will use it in order to implement improvements. I hope you will consider us again in the future so we can provide you with a superior experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Saluki Inn

Property: Best Western Saluki Inn
Address: 801 N Giant City Rd, Carbondale, IL 62902 (Formerly Carbondale Inn)
Phone Number:
Location: United States > Illinois > Carbondale
Amenities:
Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Carbondale
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Saluki Inn 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
The BEST WESTERN SALUKI INN IS NEWLY RENOVATED AND UNDER NEW MANAGEMENT. The BEST WESTERN Saluki Inn is within minutes to the home of the Salukis-Southern Illinois University. We are within walking distance to shopping mall, theaters and fine dining. The BEST WESTERN Saluki Inn is seven miles from Giant City State Park and closer to venues like the local wineries, golf and other local area attractions. ... more   less 
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Also Known As:
Best Western Saluki Hotel Carbondale
Ramada Carbondale

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