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“Where's the front desk clerk???”
Review of Super 8 Carbondale

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Super 8 Carbondale
Ranked #3 of 9 Hotels in Carbondale
Reviewed September 23, 2013

After a long 2.5 hour drive to the hotel, we finally get there and there was no one at the front desk to check us in. However there was a telephone that said dial "0" for assistance. As I dialed "0" a phone rang behind the front desk where the clerk should've been. ( completely Useless telephone assistance). Finally after hollering several times if anyone is home, someone came from outside the lobby to assist. The next day as we returned to the hotel, another man trying to check in had the SAME problem as I did. Not to mention the smell of mildew in our room, there was also MOLD on the shower curtain.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Super 8
1  Thank Zach B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carbondale8, Manager at Super 8 Carbondale, responded to this reviewResponded October 1, 2013

Please accept my sincere apologies for you experience at our Super 8. There is no excuse for the clerk to be away from the desk for an extended period of time. He/she should always answer the phone. Please be assured this will be addressed. I hope you will give us the opportunity to serve you in a more professional manner in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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367 - 373 of 514 reviews

Reviewed September 18, 2013

  • Stayed: August 2013, traveled with friends
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Review collected in partnership with Super 8
Thank Barbard C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Carbondale8, Manager at Super 8 Carbondale, responded to this reviewResponded October 1, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 16, 2013

I have been staying at the Super 8 Carbondale for a number of years when visiting family and friends in Southern Illinois. I continue to receive superior service from staff, and enjoy extremely clean rooms and very comfortable beds. As always, this was a fantastic bargain!

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Super 8
Thank 144Craig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2013

Older hotel. Clean. Friendly & hard working cleaning staff. Quiet & in a convenient area. Lots of shopping & variety of places to eat.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Super 8
Thank Judy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carbondale8, Manager at Super 8 Carbondale, responded to this reviewResponded October 1, 2013

Thank you for taking time out of your day to post your comments regarding the Carbondale, IL Super 8. It is our pleasure to seve you and hope to see you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2013

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Super 8
Thank Jennifer L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 15, 2013

Considering the cost of the room, the accomodations were okay. There was no air conditioning in the stairwell or hallways; however, our room's a/c unit worked just fine. Had some noisy neighbors across the hall from us that decided at 1:00 a.m. to talk rather loud before entering their room. One of the lights in the room was not working and there didn't seem to be many outlets near the bed or nightstand to plug in electronic devices. The continental breakfast was very simple and yes, there was only one belgian waffle maker. Luckily, we arrived downstairs to eat early in the morning and therefore, didn't need to worry about waiting in line to use it. They did offer cereal and yogurt in the fridge was a nice item to have. We chose this location because it was near the sites we wanted to see in the Shawnee National Forest.

Room Tip: no elevators so be prepared to walk up stairs to your room
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  • Stayed: August 2013, traveled as a couple
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Thank jrf0801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2013

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Super 8
Thank Connie J
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Super 8 Carbondale

Address: 1180 E Main St, Carbondale, IL 62901-3137
Phone Number:
Location: United States > Illinois > Carbondale
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Carbondale
Price Range: $64 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Carbondale 2*
Number of rooms: 63
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Also Known As:
Super 8 Carbondale Hotel Carbondale
Super Eight Carbondale
Carbondale Super 8
Carbondale Super Eight

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