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SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale
Ranked #2 of 4 Hotels in Burr Ridge
Marietta, Ga
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Nice, Clean Hotel”
4 of 5 bubbles Reviewed October 27, 2011

We stayed here one night on October 21, 2011. With family in the area, we have probably been here around a dozen times and keep coming back.
It is always a nice, clean facility with a good breakfast and a VERY pleasant staff.
On this trip there was a boys sports team from Dallas who were also at the hotel. They looked to be about high school age and they all had on dress shirts and ties and were very well behaved.
We also discovered Brookhaven MarketPlace on the other side of the expressway which is a nicer Grocery Store than your typical Dominicks.
Bottom line...Nice Place, Good Breakfast, Great Location !

Stayed October 2011, traveled with family
Helpful?
1 Thank Jim007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANelson7530, Director of Sales at SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale, responded to this review, November 10, 2011
Hi Jim007.

I am thrilled to hear that you and your family are frequent guests of our's and am even more thrilled that we have kept all of you happy with our hotel and services we provide! A majority of the sports teams we get in are all on their best behavior and we agree!- we think they look very professional in their suits as well! Nice discovery- we will have to add that to our list of places! Thank you again for staying with us and taking the time to write a review. We look forward to your next visit!

Abby Nelson, Sales and Catering
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297 reviews from our community

Traveler rating
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    22
    15
See reviews for
107
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111
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Davis, California
1 review
2 of 5 bubbles Reviewed October 20, 2011

Well everything was wonderful at this hotel up until the fire alarm went off and the entire hotel had to be evacuated... The fire dept. came.. The staff claimed the heating repair man had tripped a sensor (uhh.... then why was there smoke all over the lobby ceiling when I ran out?).. Also I can still barely hear after having to hear that alarm and run down 6 flights of stairs with my ears plugged...

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S_W_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vkroll, General Manager at SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale, responded to this review, October 21, 2011
Dear S_W_CA,

Thank you for sharing your experience at the SpringHill Suites Burr Ridge on trip advisor. I apologize that you were inconvenienced at our alarm going off on the afternoon of October 18th. In our continued effort to improve our guest’s experience we were having a new air unit for our lobby installed. Unfortunately upon starting the unit for the first time, there was some smoke that set the fire alarms off. The hotel takes the safety and security of our guests very seriously, so we evacuated the hotel. We hope that you will afford us the opportunity to redeem ourselves on your next visit to the Burr Ridge area. Again, thank you and until next time, safe travels.


Vicki Kroll
General Manager
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Lincoln, Illinois
1 review
5 of 5 bubbles Reviewed October 18, 2011

Kudos to the entire Staff and especially to Abigail Nelson at SpringHill Suites for your stellar service and accomodating our specific needs for our Business Retreat this last weekend. Your very fine property fit our needs perfectly and created a wonderful environment for a fantastic meeting space as well as spacious and restful hotel rooms.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gail C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vkroll, General Manager at SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale, responded to this review, October 21, 2011
Dear Gail C,

Thank you for your very kind words about your recent stay at the SpringHill Suites Burr Ridge. We are so glad to hear that we were able to host the Business Retreat last weekend. Thank you for taking the time to share your experience and we look forward to seeing you soon.

Vicki Kroll
General Manager
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Bloomington, Illinois
2 reviews
5 of 5 bubbles Reviewed October 17, 2011

We had a group of about 40 people stay at this hotel for a business meeting and it was OUTSTANDING! I was impressed with the personal touch and customer service they gave from Day 1 when I dropped in to look at the facilities. Everyone went out of their way to accommodate us, #1 in Customer service for sure!

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarilynMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vkroll, General Manager at SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale, responded to this review, October 21, 2011
Dear MarilynMK,

Thank you for taking the time to write a review about your recent stay at the SpringHill Suites Burr Ridge. We are thrilled to hear that you enjoyed your stay at our hotel and look forward to seeing you next time travel brings you to the Chicagoland area. Again, thank you and until next time, safe travels.

Vicki Kroll
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lombard, Illinois
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed October 10, 2011

My parents wanted to bring all their children, grandchildren and great grandchildren together to celebrate family in conjunction with their 50th anniversary. So, I looked around at various hotels and ended up chosing the SpringHill due to their suite type rooms, a pool, breakfast included and an available "party room" that was a perfect size for our group of 36.

It was a great location just off the highway, clean, safe and quiet.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoanneM59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vkroll, General Manager at SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale, responded to this review, October 12, 2011
Dear JoanneM59,

Thank you for taking the time to write a review on Trip advisor about the SpringHill Suites Burr Ridge. We love to hear that your family enjoyed celebrating your parent’s 50th anniversary, what a momentous occasion! Congratulations to them and we wish them many more to come.

Vicki Kroll
General Manager
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Springfield, Missouri
1 review
4 of 5 bubbles Reviewed October 10, 2011

I usually stay at another Marriot in the immediate area, but thought I would try and save my company some money and stayed at the Springhill Suites in Burr Ridge. The room was just as nice, and comfortable, as was the bed and other furniture. The only two "minor" things worth mentioning, I stayed on the six floor, facing the north, and I could here all the trucking traffic all night long, the same as if a window might be open. I would think the south side may be more quiet. The other "minor" issue, was there was just one TV in the room, and from the desk, I could not see the TV, but I guess I shouln't have been watching while I was trying to work...

Room Tip: Ask to stay on the "south" side of the building.
See more room tips
  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mike_strohm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vkroll, General Manager at SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale, responded to this review, October 12, 2011
Dear mike_strohm,

Welcome to the SpringHill Suites Burr Ridge. We are thrilled to hear that you are newcomer to our hotel and that you enjoyed your stay with us. We hope to see you again soon and on your next visit, just mention you would like the south side of the building as well as an executive king room (the room layout allows you to watch TV and work and we won't tell anyone you are watching TV and working). Again, thank you for choosing SpringHill Suites Burr Ridge and we look forward to seeing you on your next visit, until then, safe travels.

Vicki Kroll
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed October 9, 2011

The hotel is well maintained and the staff is very helpful. The free breakfast and internt adds to the value.
The AC units are a bit noisy.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank georgem49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vkroll, General Manager at SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale, responded to this review, October 12, 2011
Dear Georgem49,

Thank you for writing a review on trip advisor about the SpringHill Suites Burr Ridge. It is great to hear that you enjoyed our complimentary breakfast and internet connection, and that you found the staff helpful. I am sorry to hear that the AC unit in your room was noisy. We are in the process of maintaining, repairing and replacing our AC units and will have our maintenance team look at it. Thanks for making us aware of the situation. And again, thank you for choosing SpringHill Suites and we hope to see you on your next visit to Burr Ridge. Until then, safe travels.

Vicki Kroll
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale

Property: SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale
Address: 15 W 90 North Frontage Road, Burr Ridge, IL 60527
Phone Number:
Location: United States > Illinois > DuPage County > Burr Ridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Burr Ridge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Springhill Suites Burr Ridge

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