Upon a late arrival spending 3 nights at this hotel we found the room lacking proper cleaning. Hair in bathtub, on towels and hangers left from previous guests. Had to clean the room. Toilet paper rolls two of them were just about gone. No fresh roll left in room.
Upon calling front desk we were told housekeeper was very good. Hmm...well you would think she would have cleaned it then after being told it was not properly done! Jerry did give a credit for one night.
Her response was that someone must have been sent to the room, used it and then changed rooms. So no one checked to see if the room was in proper order. That to me is not a good way to run a business.
Bathrooms were very small. Would not stay here again.
- Official Description (provided by the hotel):
- This Marriott hotel is located off I-57 and State Route 50 at exit 315, across from the Northfield Square Mall. This Kankakee hotel is near the offices of CSL/Behring, Bunge, Riverside Medical Center, Shapiro Dev Center, and Provena/St. Mary's. Start your day off with a complimentary hot breakfast with with a variety of hot and cold options. Guests of our Marriott hotel also have access to our indoor pool. ... more less
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- Also Known As:
- Fairfield Inn By Marriott Kankakee Bourbonnais Hotel Bourbonnais
- Fairfield Inn Bourbonnais
- Fairfield Bourbonnais
- Bourbonnais Fairfield Inn