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“They need better Housekeeping”

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Fairfield Inn Kankakee Bourbonnais
Ranked #1 of 6 Hotels in Bourbonnais
Certificate of Excellence
Tx
Level 6 Contributor
195 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“They need better Housekeeping”
Reviewed May 29, 2012

Upon a late arrival spending 3 nights at this hotel we found the room lacking proper cleaning. Hair in bathtub, on towels and hangers left from previous guests. Had to clean the room. Toilet paper rolls two of them were just about gone. No fresh roll left in room.
Upon calling front desk we were told housekeeper was very good. Hmm...well you would think she would have cleaned it then after being told it was not properly done! Jerry did give a credit for one night.
Her response was that someone must have been sent to the room, used it and then changed rooms. So no one checked to see if the room was in proper order. That to me is not a good way to run a business.
Bathrooms were very small. Would not stay here again.

Room Tip: Ask for a clean room!
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KankakeeFM_GM, Manager at Fairfield Inn Kankakee Bourbonnais, responded to this review, June 18, 2012
Brannie,
Thank you for your valuable feedback on your stay; please accept my apologies for these unfortunate issues with your room. After investigating the issue, it was found that someone had been moved from the room and the staff should have rechecked the room before renting it- I agree wholeheartedly with you, we dropped the ball. These actions do not reflect Marriott standards by any means. We appreciate your business, and if you are ever in our city again, please give us another chance to show you we truly care in providing a clean product and great customer service.

Thank You-
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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102 reviews from our community

Traveler rating
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    12
    5
    6
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18
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
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English first
Level 6 Contributor
239 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed March 15, 2012

This is the second time I have stayed at this Fairfield Inn for business. Spartan, but adequate. The front desk staff was gracious, helpful and positive. When I went to fill my ice bucket, I found chewed gum and some trash inside. It was replaced with sincere apology. Breakfast was delicious, with a nice variety.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mym2bw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sterling, Illinois
1 review
Reviewed February 20, 2012

We stayed at this location for two nights--12/30-31. Your facility was clean..no problem.
Our main complaint is the fact that we did not have a chair in the room. My husband and I
are 70 years old--having no where to sit except on the bed--was not convenient. We asked about a chair and were told they were only available in a suite. The only seat available was
a desk chair (with wheels). We would like to stay with you again,,as we regularly visit your
town. One other problem--the ice machine was out of order. The only comment from your
front desk was "sorry".

  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Avis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Level 5 Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 20, 2012

We found this hotel to be clean, friendly, and in a great location. Wireless worked, good breakfast & small pool. You can walk to the mall & tons of restaurants.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank betsyhal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa City, Iowa
Level 5 Contributor
86 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 20, 2012

We stayed at this property for the second time in less than thirty days. Unfortunately, the circumstances that resulted in our return to Bourbonnais were not pleasant so not having to deal with a less than satisfactory hotel experience was a welcome relief.

While this hotel is not spectacular, it is clean, fresh, very conveniently located close to shopping and restaurants and the staff is extremely friendly. We have had occasion in the last two to three years to stay at every property (Hampton Inn and Lee's Inn) in this location with the exception of the Holiday Inn Express and this was by far the best option.

The breakfast leaves a bit to be desired, but for the price and the location this can easily be overlooked. We will definitely return.

Room Tip: I would opt for a second or third floor room as the only ice machine and vending area on the propert...
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  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kentucky
Level 6 Contributor
116 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed December 18, 2011

Been a couple of years since I have been to this area. Have stayed at this property in the past--probably been a couple of years though. I believe the hotel has been remodeled/renovated within the last year or so.

Room is your typical Fairfield Inn style and size--nothing more and nothing less. TV was a flat-panel. Wireless internet was available. Bedding was comfortable.

A huge plus for this hotel is its great location. A mall is directly across the parking lot. There is also a Cracker Barrel immediately to the right and a very good Italian restaurant immediately behind the hotel property. All of these places are easily within walking distance.

Another positive is the customer service. Stayed here a couple of times in the past and always received wonderful customer service.

As others have mentioned, this property was clean on my visit. This factor always goes a long way with me when I rate properties.

Lastly, chose this property because of value/rate. Fairfield was cheaper than all other similar places in area that I checked.

If you travel a lot, you understand that Fairfield's are generally the bottom-end of the Marriott property line. But this is a solid hotel property.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Milbs_40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winter Haven, Florida
Level 6 Contributor
318 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed November 27, 2011

We chose this hotel based on the low amount of Marriott points it was going to cost for a one week stay. It is well located for one wanting to go to both Chicago and Springfield. Plenty of good restaurants and shopping nearby.

The Good: Very friendly check in and front desk staff. Maid service was consistent and solid. Room was comfortable and with some space. Free Internet with acceptable speed. Good choices of TV channels. Good quality bath products. Bed was quite comfortable. Free breakfast.

Needs Improvement: The towels are in need of replacement. Definitely showing their age. No onsite guest laundry machines or fitness center (which other Fairfield inn's I have been in have).

Overall - The hotel served mostly served our needs and we are planning to stay there again.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert_B037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Kankakee Bourbonnais

Property: Fairfield Inn Kankakee Bourbonnais
Address: 1550 N State Route 50, Bourbonnais, IL 60914-4483
Phone Number:
Location: United States > Illinois > Bourbonnais
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Bourbonnais
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Kankakee Bourbonnais 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
This Marriott hotel is located off I-57 and State Route 50 at exit 315, across from the Northfield Square Mall. This Kankakee hotel is near the offices of CSL/Behring, Bunge, Riverside Medical Center, Shapiro Dev Center, and Provena/St. Mary's. Start your day off with a complimentary hot breakfast with with a variety of hot and cold options. Guests of our Marriott hotel also have access to our indoor pool. ... more   less 
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Also Known As:
Fairfield Inn By Marriott Kankakee Bourbonnais Hotel Bourbonnais
Fairfield Inn Bourbonnais
Fairfield Bourbonnais
Bourbonnais Fairfield Inn

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