This hotel is dirty. I was very disappointed. This was my 2nd stay at a HIEx, and I had some brand expectations that were not met. The mattresses were uncomfortable, and there was no mattress pad. The room was dusty and musty. It was clear the housekeeping department is not well managed. When I checked in on Sunday evening, the elevator was in need of sweeping and mopping. It was not touched during my stay, and there was something so sticky on the floor, my shoes stuck to it. USA Today is placed outside each guest room, but the majority of guests don't pick them up. I don't understand why fewer are not purchased and just placed in the breakfast area, as the halls appear littered. Though someone goes down the halls to place all those papers, my bill was not placed under my door, and I had to check out 80's style. On the plus side, the location is convenient and the complimentary breakfast was well done. If management would pay attention to the small details of the guest experience, this review would be much better. I was traveling on business, and this was a first stay at a HIEx for my peer. This hotel hurts the brand for new comers.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites in Bourbonnais, IL. Located in the Kankakee River Valley area, close to Kankakee, Bradley, Peotone, and Momence, IL . The Holiday Inn Express Hotel & Suites is located just minutes from Olivet Nazarene University / Strickler Planetarium, Exploration Station/Perry Farm, Peddinghaus, CSL Behring, Hidden Cove Indoor Sports Complex, Bennett Curtis House, Bunge Foods, Cigna Health Care, River Road Sports Complex, Home of the Frank Lloyd Wright Bradley House , Nucor Steel, Valspar Corporation, Kankakee River State Park, Reeds Canoeing, Splash Valley Aquatic Park and the summer home of the Chicago Bears and much more. Please come enjoy our Stay Smart breakfast buffet (you have to see it). The hotel meeting rooms will seat up-to 100 people. There are many restaurants within walking distance and visit the Northfield Square Mall next door for any shopping needs. We are a pet friendly hotel with a refundable deposit. Stay Smart at the Holiday Inn Express Hotel and Suites in Bourbonnais where you can Stay Smart in the Kankakee, Bradley, Bourbonnais area. ... more less
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- Also Known As:
- Holiday Inn Express Bourbonnais (Kankakee / Bradley) Hotel Bourbonnais
- Holiday Inn Bourbonnais
- Bourbonnais Holiday Inn