We have been Go Roma costumers for few years now because m kids love the Mac and cheese. My first negative experience was 6 months ago, I got a dark greasy "ball" on my French fries. It was grease from the frier, disgusting. Second time, my kids got spoiled milk. Third time, hair on the pasta! Last week, my daughter insisted to go back there for dinner, we had a group of 7, I ordered a half sandwich with a side salad, my niece ordered a full salad. I got a full sandwich, my niece got a half salad. A lady with glasses (I'm assuming it was the manager) she was very rude, took my sandwich away, left my nieces half salad, came back and said "here, enjoy your 2 salads" in a very sarcastic way. It wasn't our fault! Then she was upset because she had to fix our check since we were overcharged !!! No more....don't care how much my kids beg I won't go back !