This hotel is extremely unorganized. My fiance and I were told to drop off our bags the day before the wedding and our belongings would be placed into our suite on the night of our arrival. When we arrived in our room at 11:30 pm, we noticed that our bags were not in our room. We went to the front desk and the man at the counter told us he knew nothing about it. He said he would search all the closets and offices but he didn't have keys to all the rooms. After waiting for an hour the night of the wedding, we were told there was nothing he could do until morning. My husband and I had nothing but my bridal gown and his tux to wear to bed! Nothing - not even a tooth brush was offered to compensate. He told he would call us in the morning 7 when the manager would be in with keys.
At 7:00, when no one called, I called downstairs and was told that someone was looking for them and they would call back in 10 minutes. No one called and we went downstairs in the clothes we borrowed from other members of our bridal party. When we got to the front desk, the man had no idea what we were even talking about. NO ONE WAS EVEN LOOKING FOR OUR STUFF!! He then had us explain the whole scenario again and then spent the next hour an a half "looking" around for our stuff. Finally, they found our bags in a "back security office"..Needless to say, we were furious and no compensation was offered until Monday afternoon when the sales manager we had been dealing with apologized and gave us 3000 points towards a future stay?? I am not even sure what this is equivalent to in terms of $, but we paid $169 for our suite and spent very little time in there all together. I would never stay at this location again.
Aside from this nightmare, we asked that all our guests be "blocked" together for our wedding because we had 18 rooms in total staying with us. This request was completely ignored and what could we do the night of? BEWARE DINOLFO'S BRIDES!!
- Official Description (provided by the hotel):
- Stay in style at Aloft Bolingbrook, 30 minutes from downtown Chicago. This modern hotel is located in Bolingbrook, Illinois, with easy access to Interstate 355 and Interstate 55. Find great shopping and dining across the street at The Promenade Bolingbrook. Finish up your day with a cocktail in W XYZ bar or take a dip in our indoor pool. A 42-inch flat-screen TV is included in the sleek guest rooms at Aloft Bolingbrook. Each has a stack of magazines, a refrigerator, and coffee-making facilities. Guests can work out at the 24-hour fitness center, boasting a variety of cardio machines. A children’s program is also available. Bolingbrook city center is 2.5 miles from the Bolingbrook Aloft Hotel. The Boughton Ridge Golf Course is 5 minutes’ drive away. This property is also rated for the best value in Bolingbrook! Guests are getting more for their money when compared to other properties in this city. ... more less
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- Also Known As:
- Aloft Bolingbrook Hotel Bolingbrook