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“Nice stop”

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Holiday Inn Express Bloomington West
Ranked #13 of 22 Hotels in Bloomington
Minneapolis MN
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice stop”
4 of 5 bubbles Reviewed June 10, 2013

We stopped here late on our way from St. Louis to Madison. Rooms were comfortable and quiet
Complimentary breakfast was very good, and the staff was very friendly. Rooms were very clean.The pool was closed for maintenance, but it looked like it was a nice pool and whirlpool.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 44Kath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie B, General Manager at Holiday Inn Express Bloomington West, responded to this review, July 8, 2013
Dear 44Kath,
Thank you for taking the time to submit a review. I am so glad you enjoyed your stay with us and look forward to seeing you again in the future!
Thanks, Julie Burr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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133 reviews from our community

Traveler rating
    50
    36
    25
    16
    6
See reviews for
45
27
5
34
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
Deocrah, Iowa
Level Contributor
97 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed May 14, 2013 via mobile

Everything was fine, here, although I would've appreciated staff members who were interested in their guests. No greetings, no pleasantries, no nothing from the front desk staff. I felt like I could've been murdering someone in the lobby and no one would've looked up from their computers.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fox4cefive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Bloomington West, responded to this review, June 3, 2013
Dear fox4cefive,

Thank you for your feedback regarding your stay with us.

While we are very happy that you chose our hotel for your recent stay, I am disappointed to hear about the inconveniences you had with our staff. We strive to provide every guest with the highest level of service and customer care and we deeply regret that on this occasion we have failed to deliver. I apologize for any negative impressions you may have had.

Thank you for your feedback and we hope that you give us another chance to show you how great our hotel is.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central Illinois
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

We stayed here as part of a wedding party weekend. The rooms were delightfully comfortable and spacious. The included breakfast was tasty, and the staff kept the breakfast stocked even while we all came down to breakfast at nearly the same time. We'll stay again.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank somereader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie B, General Manager at Holiday Inn Express Bloomington West, responded to this review, July 8, 2013
Dear Somereader, Thank you for letting us know what a great stay you had with us! We appreciate you taking the time to let us know you enjoyed your stay! We look forward to seeing you in the future!

Thanks, Julie Burr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, Alabama
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed May 4, 2013 via mobile

We stopped here for one night and chose Holiday Inn because of pleasant stays at other Holiday Inns. The air conditioner was so noisy in order to get to sleep I had to remove the cover and put a wash cloth around the vibrating copper tubing to stop it. One of the bedside lamps didn't work, and the tub/shower had rust around the drain and needed some updating. The halls smelled of the pool chemicals. This was not the standard of other Holiday Inns.

Stayed May 2013, traveled with family
Helpful?
1 Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Bloomington West, responded to this review, May 28, 2013
Dear John P,

Thank you very much for taking the time to write your comments. I understand that having a good night sleep is important and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to the noise created by the air conditioning. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
151 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 bubbles Reviewed April 25, 2013 via mobile

My wife and I needed a hotel room for one night as a late stop over while driving from St. Louis to Chicago. Bloomington is a good half-way point. We like HI Express so selected this property. Check in. Easy breezy. Somehow we got a handicapped-access room. Whenever this happens I can't help but feel odd. Those rooms are for those who NEED them. Sort of like taking a handicap parking spot just because it happens to be vacant. In any case, being 6'2", being in that room meant the shower head was about shoulder-high, and the top of the bathroom mirror was even lower. The TV wouldn't turn on at first. Plugged into a bad outlet. Switched it to a different outlet and it worked perfectly. AND...they provide actual HD for their HD TV. I can't stand when loftier properties advertise that they have HD tvs then provide only standard def programming. The room was ample in size and quite clean. Location is ideal for I-55 access. A solid value choice but request a non-handicapped-access room.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChiWeather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Bloomington West, responded to this review, July 2, 2013
Dear ChiWeather,

Thank you for your feedback. While I am pleased that you had a smooth check in as such we regret that you found the room accommodations and amenities less than satisfactory.. We apologize for the inconvenience you encountered. Please remain assured that we will share your comments with the respective departments to improve upon our service and products.

We hope that you will give us another opportunity to serve you should your travels bring you back our way.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland Township, MI
Level Contributor
134 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed April 24, 2013

After a long day of driving, we decided to give this HIE a try, as it was $49 cheaper than the Hampton Inn next door. We were quite pleasantly surprised. The front office/reception staff was very polite and helpful. Our room was clean, which is paramount! It was also spacious and comfortable. Finally, it's a quick 2 minutes off of I-55 with easy on/off. Miranda does morning breakfasts and she did a nice job keeping everything fresh and well-stocked, especially the coffee.

Room Tip: Rooms off toward the ends of the wings will be a little quieter because of the wide, 2-story entrywa...
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie B, General Manager at Holiday Inn Express Bloomington West, responded to this review, July 8, 2013
Dear Beth M,

Thank you for taking the time to let us know how you enjoyed your stay with us! I will be sure to pass along the compliments to my team!

Thanks, Julie Burr, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quincy, Illinois
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 8, 2013

My husband and I have two yellow labs and like to stay at this hotel on our drive to Michigan once or twice a year. Its clean, updated and have breakfast in the morning. Which we appreciate so we can start our drive without having to make a fastfood stop.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dduvernay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie B, General Manager at Holiday Inn Express Bloomington West, responded to this review, April 15, 2013
We are so glad you and your labs enjoyed your stay with us! We look forward to seeing you on your next trip.

Thanks,
Julie Burr, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Bloomington West

Property: Holiday Inn Express Bloomington West
Address: 1031 Wylie Drive, Bloomington, IL 61704 (Formerly Bloomington Inn & Suites)
Phone Number:
Location: United States > Illinois > Bloomington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 22 Hotels in Bloomington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Bloomington West 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Bloomington Inn and Suites hotel provides quiet in a busy city. We are located off 1-55 and 1-74. Our comfortable Bloomington, IL lodgings are conveniently located just a few minutes from the Bloomington Normal-Central Illinois Regional Airport (BMI) and the Amtrak train station. Business travelers will find that our Bloomington hotel is the perfect place to stay with our close proximity to many area businesses such as the Interstate Center, State Farm Insurance headquarters, US Cellular Coliseum and Mitsubishi Motors. Also located near our Bloomington West accommodations are Illinois State University, Illinois Wesleyan University and Heartland Community College. You'll have no trouble teeing off in the Bloomington-Normal area, home to five golf courses and an indoor driving range all very close to our hotel. Our Bloomington hotel is also within ten miles of the Children's Discovery Museum and the Miller Park Zoo. Come stay with us and enjoy premium amenities that include a heated indoor pool and whirlpool spa, free internet, and a hot buffet breakfast. ... more   less 
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Also Known As:
Bloomington Inn And Suites
Bloomington Hotel Bloomington
Holiday Inn Bloomington
Bloomington Holiday Inn
Holiday Inn Express Bloomington

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