First stay here - hotel was great! But, reservation was messed up, and staff did NOTHING to try to resolve. I ended up with a room, not the one I reserved and actually a more expensive one than I reserved, and I was charged for the higher-priced room, but needed a place to stay and it was late. When I tried to resolve the mistake with the staff I was told mistakes happen all the time when people reserve online, and it's "not our problem" - really??? I use the online reservation system all the time, and have NEVER had a problem in the last 4 years (until now), but if I had, I would have expected the hotel to try to resolve the problem. Messed up reservation aside - the rest of my stay was excellent. I will give them a try again; mistakes do happen. Just hope their customer service attitude improves...
- Official Description (provided by the hotel):
- Hawthorn Suites by Wyndham Bloomington lies at the intersection of Interstate 55 and 74 near Illinois State University and Illinois Wesleyan University as well as several major corporations. We are an all-suite hotel, and each suite comes equipped with a sofa bed, kitchenette, refrigerator and microwave, perfect for a weekend getaway or longer stay. Enjoy our newly renovated lobby and stop in to On the Rocks, our lobby bistro, for a meal or beverage, or have room service deliver your meal within minutes. Free amenities include hot breakfast buffet, USA Today and local newspaper, and high-speed Internet access. We offer a 24-hour fitness center, heated indoor pool, meeting space, business center, guest laundry, dry cleaning service and express checkout. Non-smoking and handicapped-accessible rooms are available at our Bloomington, IL, hotel. ... more less
- Reservation Options:
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- Also Known As:
- Hawthorn Suites By Wyndham Bloomington Hotel Bloomington
- Hawthorn Suites Bloomington
- Bloomington Hawthorn Suites