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“Honesty is the Best Policy”
Review of Comfort Suites

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Comfort Suites
Ranked #8 of 22 Hotels in Bloomington
Certificate of Excellence
Reviewed July 7, 2013 via mobile

We are surprised at the #1 rating given to this business, as it was average at the best. We had problems with the A/C, which were resolved by the end of our stay. Some of the furnishings were shabby, and at one point, ice was only available on one of the three floors. The bathroom was clean; bed and pillows, comfortable; breakfast was good, but certainly not exceptional. Most disturbing was a point in which one of the desk workers outright lied to us. Lack of honesty and integrity virtually assures that that this establishment will receive no more of our business when we are in the area.

  • Stayed: July 2013
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Thank morhoades
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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129 - 135 of 170 reviews

Reviewed June 27, 2013

Average hotel. Near walmart,Bob Evans & Steak & shake. Staff was nice. Especially the breakfast worker.
Would have given this hotel a better rating if not for the following:
Ants in room do to carmel corn on floor from previous guest.
Internet wacky.
No floor insulation. You hear every step the person above you takes.

Room Tip: get 3rd floor room
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  • Stayed: June 2013, traveled as a couple
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2  Thank HighwayTraveler72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2013

We stayed at Comfort Suites at Bloomington, Illinois for two nights. We were just having a quick stop-over in Bloomington after a week in Chicago so we were really just looking for a place to recharge our batteries and we found the right place. The location was fantastic. It was walking distance to a number of restaurants and a short driving distance to Bloomington. The room was clean and the Wifi connection was consistently good. There was an amenities room down the hall with an ice machine and a vending machine if you wanted a late night snack. There was also an Aldi within walking distance if you wanted a bottle of wine or any grocery items. The staff were very friendly and helpful. I would definitely recommend this hotel if you're staying in Bloomington.

  • Stayed: June 2013, traveled as a couple
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Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

This Is the second time we have stayed in this hotel. The first time it was practically new. We are very very pleased with the hotel as well as with the entire facility and especially with Sam who does so much for us. We appreciate all Choice Hotels very much and we would recommend them to any traveler.

The rooms are great, the service is excellent and we are very glad that we could stay here once again.

Room Tip: Always ask for an upgrade, but most of all, be polite!!!
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  • Stayed: June 2013, traveled as a couple
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Thank Countryman36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam p, General Manager at Comfort Suites, responded to this reviewResponded June 27, 2013

Dear Guest We appreciate your kind expressions of appreciation, and are especially grateful for the recent stay at comfort suites bloomington il.
I’m happy to hear your stay with us was wonderful and thank you for the wonderful comments about or staff members.
I personally remember you very well being so nice with our staff member. Thank you again for your recommendation.
Once again, thank you for your business.

Report response as inappropriate
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Reviewed May 27, 2013

This hotel is right off the interstate. It is so easy to find and to get to. The attendant at the desk, Derrick, was very upbeat and super friendly. He makes you feel comfortable and welcome. Got a very good rate. Room is spacious, clean and comfortable. This is def. my first choice if returning to the area.

  • Stayed: May 2013, traveled as a couple
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Thank bsc2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2013

Stayed for one night on our way to Kentucky. The hotel was very nice, clean and spacious. Staff was friendly. Our room was up to date, quiet, and clean. Our breakfast was very good and staff kept the selection fresh. This hotel was very convenient.

  • Stayed: April 2013, traveled with family
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Thank Rose-Grows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam p, Manager at Comfort Suites, responded to this reviewResponded April 29, 2013

Hi, Thank you for taking time to comment about your stay at NEW comfort suites in bloomington IL. As we are very proud to be a newest hotel in town_ I noticed that you mention that room was clean, specious and Breakfast was kept the selection fresh.....
Thank you very much and your comment , We very much appreciate and value your feedback and will share it with our team. Your comments responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

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Reviewed April 7, 2013

Went to visit my niece at college with my mom. Had a very large handicapped room on the second floor right by the elevator. Glad that my mom felt safe using the specially equipped shower in the morning. Sofa bed in the suite so my niece could crash with us too! Staff gave us great service and room was super clean. Breakfast was good with waffles, bagels, etc. plus good coffee. Will definately stay here again when visiting family!

  • Stayed: April 2013, traveled with family
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Thank nancee62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam p, General Manager at Comfort Suites, responded to this reviewResponded April 16, 2013

Thank you for taking the time to comment about your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

SAM P
G.M

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 908 Maple Hill Rd, Bloomington-Normal, IL 61705-5005
Phone Number:
Location: United States > Illinois > Bloomington-Normal > Bloomington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 22 Hotels in Bloomington
Price Range: $78 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Free wireless high-speed Internet accessFree USA TodayFree local callsYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving ea...rly, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast.After a busy day of meetings or sightseeing, guests of this Bloomington, IL hotel are invited to relax by the seasonal outdoor pool or enjoy an invigorating workout in the fitness center.Guests can take advantage of the on-site business center that features a public computer with Internet access, and copy and fax services. Our meeting room can accommodate up to 33 people for most business or social functions.All of our oversized guest suites are equipped with microwaves, refrigerators, flat-screen televisions, clock radios with MP3 jacks, coffee makers, curved shower rods, hair dryers, desks, irons, ironing boards, pillow-top mattresses, sofa sleepers, voice mail and cable television. Connecting rooms can be requested.Coin-operated laundry facilities are located on the property and valet cleaning service is offered. On-site parking is available and can accommodate most cars, trucks and buses.The Comfort Suites hotel provides outstanding accommodations at an affordable price in Bloomington. Whether you are traveling for business or pleasure, make us your home away from home and we'll make your stay memorable. ... more   less 
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