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Parke Regency Hotel and Conference Center, Best Western Premier Collection
Ranked #7 of 22 Hotels in Bloomington
kankakee
Level 1 Contributor
3 reviews
“Great Overnight Stay”
Reviewed February 12, 2014

Our stay in Bloomington was very enjoyable. We were there for a competition and the hotel was in a convenient location. We chose the suite which was perfect for our needs. The staff was extremely helpful and courteous. The manager called us by name every time he spoke to us which was a very nice touch. We were happy to have a restaurant and bar available on-site. We were not able to spend a lot of time there but the accommodations fit our needs perfectly. Would definitely return.

  • Stayed February 2014, traveled as a couple
    • Location
    • Cleanliness
Helpful?
Thank sharon b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSMyree, Front Office Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review, February 21, 2014
Making sure our guest are well taken care of ..and completely satisfied is a goal of all the Staff and Management at the Parke Regency Hotel and Conference Center. Thanks for the wonderful comments...reviews like this tell us that we are on the right track to achieving the goal of total Guest Satisfaction.....Thank you
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298 reviews from our community

Traveler rating
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    47
    21
    15
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Any
English first
Saint Louis, Missouri
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 10, 2014 via mobile

Hotel was very clean and furnishings were nice. Breakfast was excellent. Staff was not helpful in controlling A LOT of noise in the common areas until 1am. Had to get dressed and send a group of about 10 teens back to their rooms myself to get any sleep. Would not stay here again.

Stayed February 2014, traveled as a couple
Helpful?
Thank itravel023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSMyree, Front Office Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review, February 21, 2014
First I would like to apologize for any inconvenience you experienced due to noise from other guest...Taking into consideration the problems you had with noise from kids not properly supervised..we have taken steps to put into place guidelines to ensure this wont happen again. I hope you next visit to Bloomington will be with us and that your stay will be a great one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dekalb Cty
Level 5 Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 2, 2014

The front desk staff was very friendly and accommodating on check in.

The elevator responded quickly and was located mid hotel. They have a small pool but no hot tub. The breakfast was nice as others have commented and done very well, lots to choose from egg, waffles, biscuits and gravy, bacon and sausage, fresh cut fruit, hot and cold cereal and assorted breads and juices, etc. The phone system is not operating properly. We had the message light blinking on 4 different occasions and never had a message and had to call the front desk to clear the phone. Not sure if there was a message or not, but it was very odd.

There is a bar/diner located here and we ate here one night. It was understaffed for the party they had booked and our large group staying at the hotel and we had a long wait for our food, and check and change, and never got drink refills after they took our drink to do so. The manager apologized but he just went and told our server who was busy with a party of 40+, so if you're in a hurry, eat elsewhere. The food was pretty good considering the amount of food the small kitchen was putting out but really slow due to staffing.

The room itself was large. We had a king room with sofa sleeper, mini frig, microwave, large desk. The bathroom was clean and updated as was the room. The lamps have plugs on them for your electronic charging and a flat screen tv mounted on the wall. They are starting to paint in the hallway and are keeping the place new looking. A down fall was the bed. It just was really soft and a thin mattress and for some reason the mattress pad and sheet kept coming off the top portion of the bed. Even on our second day and a change in sheets the same thing happened. Not a nice feeling when you wake up and you're laying on a mattress without a sheet. Fixed it several times during the night but it kept coming off, maybe the elastic on the sheet isn't strong enough, not sure.

They have complimentary newspapers and apples daily a cookies (at certain times). Unfortunately when we were leaving in the morning at 8 a.m. there was an apple broken and mashed everywhere in the entryway in about 10 different places. Not sure what happened but felt that should have been cleaned up as it was slick and could have been a danger as if the wet floor wasn't enough to deal with.

Overall, a nice stay a little off the beaten path but a close enough drive to Veterans Parkway for dining and shopping.

Room Tip: The ice machine is very loud and near the elevator so I'd ask for a room further from the elevat...
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Homespn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSMyree, Front Office Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review, February 21, 2014
With out customer feed back we wouldn't know what needs to be done to achieve total guest satisfaction...So I would like to thank you for your review. Everything stated has been or will be addressed and resolved....I hope the next time your in Bloomington you will give us another try to make your stay memorable.
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Orland Park, Illinois
1 review
Reviewed February 2, 2014

I recently stayed at the Park Regency Hotel in Bloomington, Illinois and was very pleased with my stay. They were able to get me checked in early and the gentleman at the front desk John M. did a great job handling check in as well as answering the phones seeing as he was alone and there were two groups checking in and the phone were ringing off the hook. The room was very clean, my bed was comfortable and I loved the big shower, our group also enjoyed the restaurant.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colleen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSMyree, Front Office Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review, February 4, 2014
Thank you very much for the great review of our hotel...the staff here uses the goal of total guest satisfaction to make sure our guests stay is a memorable one thank you
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Patriot, Ohio
1 review
Reviewed January 27, 2014

My recently spent several days at the Parke Regency hotel. My experience was excellent. The hotel was very clean and my room was very comfortable. The breakfast was very good and so was the on site restaurant. The hotel staff were friendly and competent. I had a problem with my flight and the hotel manager, John M., was extremely helpful. Overall, it was a great hotel and I would definitely stay there again.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSMyree, Front Office Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review, January 28, 2014
It always great to know that all our efforts at Total Guest Satisfaction is paying off ....the staff and myself here at The Parke Regency Hotel always pride ourselves on making sure our guest leave with the feeling that they were welcomed and will return...thanks for the awesome review.
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Poplar Grove, Illinois
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 11, 2014

The staff was very friendly and the hotel was very clean. The room was large, comfortable and quiet. It was decorated nicely. The pool was clean and warm. The complimentary breakfast was much better than the usual bagels and fruit. Scrambled eggs, bacon, sausage, oatmeal and a waffle maker. I would like to stay here again the next time I'm in the area.

Room Tip: I didnt see a fitness center but I reviewed this catagory for the pool. I stayed in the 3rd floor k...
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank funseeker4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSMyree, Front Office Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review, January 13, 2014
We at the Parke Regency Hotel and Conference Center would like to thank you for your great review of our hotel...we all strive for total guest satisfaction....and we hope to see you in Bloomington again.
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West Central Illinois
Level 6 Contributor
103 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 24, 2013

The room was spacious and clean. Bath amenities were super nice and the bed was comfortable. The AC worked very well.

Breakfast was great with a wide variety of fruit, and hot food way beyond what hotels usually have, and pastries.

Hotel is located about 6 miles from town.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LJC67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSMyree, Front Office Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review, December 19, 2013
I would like to thank you for you helpful comments. The staff here strive to make sure every guest that leaves our hotel has a warm great experience. and we truly hope you come back to see us
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Parke Regency Hotel and Conference Center, Best Western Premier Collection

Property: Parke Regency Hotel and Conference Center, Best Western Premier Collection
Address: 1413 Leslie Dr, Bloomington, IL 61704
Phone Number:
Location: United States > Illinois > Bloomington
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 22 Hotels in Bloomington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Parke Regency Hotel and Conference Center, Best Western Premier Collection 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
The Parke Regency Hotel & Conference Center is part of Best Western Premier Collection Family. Completely Renovated Rooms, Public Area, Free Hot Breakfast, On-site Restaurant for Lunch and Dinner, Patio with Waterfall (Weather Permitting), Great Staff to make your stay comfortable, Best of all you will earn Best Western Reward Points. ... more   less 
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